Front Desk Customer Service
Resume:
Name:
Mobile No.:
Email:
Address:
Carmela O. Santos
*******.**********@*****.***
Flat 301, Obaidallah Bldg.,Deira Dubai, UAE
PROFESSIONAL SUMMARY:
A highly enthusiastic Front Desk Associate with a year of working experience specializing in Customer Service and Administrative functions seeking an entry-level position, so I can utilize my academic background and professional work experience. A results-driven individual eager to demonstrate versatile skills that I possess which will contribute to the successful operations and profitability of the company.
PROFESSIONAL EXPERIENCE:
Customer Service Representative
Sutherland Global
September 2020 – March 2021
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Other duties as assigned.
Front Desk Receptionist / Host / Cashier
Best Western Premier Grand Canyon Squire Inn, USA
April 2018 – July 2018
• Give prompt, attentive, and courteous service to guest at all times, according to the company standards and always be aware of guests needs.
• Perform all opening and closing side duties, as assigned per shift requirement.
• Knowledge of menu and current prices.
• Understand and follow the Cash Handling and House Bank procedures and policies.
• Available at all times for immediate guest service including phone calls, not limited to F&B operations.
• Performs all dining room duties and work as assigned and keep work area neat and clean.
• Knowledge of dining room menu, bar menu, daily specials and soup.
• Return any items left in the restaurant to the front desk/lost and found.
• Be aware of workers around you, use phrases like behind you to let them know you are there.
• Must be detail oriented, accurate mathematical skills and must have good phone skills.
• Able to read, write and verbally communicate with co-workers and guests / customers.
• Help promote teamwork by helping fellow employees when you are caught up with your duties. Educational Background
Bachelor of Science in Tourism Management
Angeles University Foundation
June 2015 – November 2020
Secondary Education
Ecumenical Christian College
June 2011 – April2015
Trainings and Certifications
COHREP III Research Forum
Angeles University Foundation - March 21, 2019
Cultural Exchange Program and Tour Guiding Training Saigon tourist Hospitality College and Angeles University - March 13, 2019 Career Opportunities
Angeles University Foundation - September 7, 2015
World of a Flight Attendant
Quezon City, Manila – August 31, 2015
Dine Philippines
Angeles University Foundation - August 19, 2015
.
Interpersonal Skills: Technical Skills
• Excellent Time Management
• Outstanding Organizational Skills
• Leadership and Team Management
• Flexible
• Great Project Management
• Interpersonal
• Strong Work Ethics
• Atlas
• Samson
• Quickview
• Grand Central
• Slack
• Microsoft Office
o Word
o Excel
o Powerpoint
o Outlook
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