TANDRA MUKHERJEE

**** * ******* **, *** G, Chicago, IL 60645, 682-***-****, adlue1@r.postjobfree.com

PROFESSIOAL SUMMARY

Professionally trained and applied experience in localized small business projects as junior Business Analyst with clear understanding of business jargons and preparation of various business documentations, excellent ability of customer communication, understanding of customer needs, notes preparation, working with team and management, delivering the needful, desire to learn and apply new technologies, methodologies, incorporate innovative useful ideas. SKILLS

Professional customer communication, slide show presentation, preparation of various business documentations( BRD,FRD, usecase documents and diagrams based on UML, requirements gathering, business process flow diagram, user manual etc), experienced in using various tools(MS projects, Visio, MS office, JIRA, RequisitPro basic SQL) and methodologies (Agile, RUP, Waterfall), cash management as cashier.

EXPERIENCE

Assistant office Manager(Voluntarily) 05/2018-01/2021 JR Brothers Investors/A-One Carpets Inc, 2341 W Devon Ave, Chicago, IL The company handles multiple small businesses including real estate, carpets installation and sales, construction and home re-modelling, etc.

Managed official, legal paperwork, set up appointment with lawyers, Chicago city, involved personally to expedite the process of property transfer (buy/sale).

Collected rent, updated rent roll, updated data in system.

Identified potential customers for renting places, set up meeting with customers, identified customer expectations,, customer grievance/ complains and provided solutions managed and helped resolving issues, prepared legal lease document, eviction notice etc.

Handled customers over telephone, emails and by personal interaction.

Managed account, employee, bills payments, invoicing and selling products.

Experienced working with words, excel, editing pdf files.

Experienced in inventory management, organized documents files and folders in soft/ hard copy format.

In-house Business Analyst II 02/2016-04/2018

Techleap Systems Inc, 4324 N Beltline Rd, Irving, TX, Techleap Systems, a solution provider for small business where the company designed and developed their upgraded websites from it’s legacy system to a more informative, user friendly version for it’s local clients.

Assisted project supervisor/manager to understand, identify and prepare notes based on project needs and goals.

Analyze the current state process to ensure that the context and implication of changes are understood by the customers and project team

Assist in requirements gathering and system design

Set up meetings with the team and various clients as needed.

Manage project’s requirements, assisted project manager to prepare UI diagram, USECASE and FRD.

Business Analyst(Intern) 08/2015-01/2016

Sage Group Consulting Inc. 455 E State Parkway, Schaumburg, IL, The project goal was to eliminate the legacy system of Pregis which was localized server database to more advanced cloud based website designing which can be user friendly and globally accessible.

Arranged customer meeting and worked closely with Project manager to analyzed stakeholder’s expectations

Assisted senior colleagues in Gap analysis on legacy systems to understand from AS- IS to To-Be

Designed and worked on functional specification and the To-Be system

Wrote test cases, test scenario, test plans

Wrote use cases and designed To-Be system using UML diagrams by MS Visio. EDUCATION

Masters of Science in Project Management, Industrial Training and Development Illinois State University, Normal, IL

Masters Of Science in Biotechnology

Bangalore University, Bangalore, Karnataka, India

Bachelor Of Science in Biology

University Of Calcutta, Calcutta, WB, India

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