.

CONTACT

206-***-****

adlucv@r.postjobfree.com

Work Authorization:

US Citizen

SKILLS

• OPERATING SYSTEMS: MS

WINDOWS 2000/2012/2016(SERVER AND

PROFESSIONAL), XP, VISTA, WINDOWS

*, ******* *, **NDOWS 10,

WINDOWS HELLO, WINDOWS HELLO

FOR BUSINESS

• APPLICATIONS: OFFICE 365,

OUTLOOK, SSL VPN, AZURE, WDS

• TECHNOLOGIES: ACTIVE

DIRECTORY, ADFS, DNS, DHCP,

NETWORK POLICY SERVER, REMOTE

DESKTOP GATEWAY

• NETWORK TOOL: WIRESHARK,

FIDDLER, LOGSMINER, WIRESHARK,

NETMON, NETSH, KUSTO,

• SERVERS: SERVERS 2008, R2, 2012,

2012R2, 2016, 2019

CERTIFICATIONS

AZ-Fundamentals

O365 Fundamentals

Security Fundamentals

Networking Fundamentals

LANGUAGES

English

Hindi

Pushto

Punjabi

Urdu

Hard-working Cloud Engineer skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Self-motivated, proactive technical professional with expertise in delivering secure systems and maintaining security requirements. Responsive to business users as demonstrated by willingness to go “above and beyond the call of duty” to resolve technology issues. Consistently exceeds expectations even when taking on projects outside of original scope of work. Intense interest and focus on ensuring secure systems and processes. WORK HISTORY

WORK EXPERIENCE

Client: Microsoft Corporation Redmond

Azure Cloud Identity Technical Advisor - (Jan 2018 – Current)

• Consult Microsoft clients on their Azure Identity infrastructure

(ADFS, MFA, RBAC, Conditional Access)

• Assisting the Clients to configure Seamless Single Sign-On through AAD Connect with either Password Hash Synchronization (PHS) or Pass-Through Authentication (PTA).

• worked with Azure AD App Management Roles configuration with the Clients.

• Helping engineer and cx to run PowerShell scripts related to device registration. Enterprise applications and users-based issues.

• Assisting the Clients to configure client base Authentication.

• Assisting the Clients to configure Azure Active Directory Application Proxy for remote access to applications hosted on- premises to leverages Azure Active Directory for Pre- Authentication and supports several Authentication methods to the On-Premises applications.

• Password management issues related to the applications added to the Azure cloud.

• Assisting the Clients to configure Azure Active Directory Conditional Access Policies for their selected users for controlled challenges that must be satisfied by the user for the policy to be applied. this includes required MFA, required Devices to be marked as compliant, required Domain Joined (Hybrid Azure AD) etc.

• Setup lab environments to emulate customer environments and perform testing.

• Analyze Network traces and application logs for issues related to network topology and Authentication.

• Completed training courses and skill assessments related to Azure Identity platform

NAYAB KHAN

• Utilized tools such as Fiddler, Logs Miner, Wireshark, Netmon, Netsh, to troubleshoot authentication issues.

• Assisting the Clients to configure Active Directory Federation Services Servers and the Web Application Proxy Servers in their Environment.

• Assisting the Clients to Troubleshoot the Active Directory Federation Services and the Web Application Proxy related Issues which includes, User Sign-in, Device Authentication, Account Lockouts, Web Application Proxy Trust etc.

• Contributed to support documentation for validity and relevance.

• Fixing DNS related issues related to Hybrid Azure AD joined issues and working with DHCP.

• worked with authentication related cryptography (Token signing certificates, Token Decryption Certificates, SSL)

• Assisted Microsoft clients with configuring third party applications for ADFS.

• Often working directly with the vendor to capture requirements and test.

• Deploying and configuring AD FS 2012 R2, 2016 for Office 365 for the Microsoft clients and federating their users to experience the Single-sign-On for their Applications.

• Deploying the MFA for the Microsoft clients for their On- prem/Azure users to have a two-factor Authentication for security purpose.

• Collaborating with other Team POD’s to ensure the Clients are supported for their service Request for their issue. Client: Microsoft Remote

Office 365 Support Engineer - Sept 2015 to Nov 2016

• Helped customer to troubleshoot various Office 365 issues. Mail flow issues utilizing NDR's and message traces engaging. Helped customer to set up outlook and connect outlook with Office 365.

• Help customers with SharePoint site setup, permissions, and general administration.

• Helped customers to add and verify domain in O365 and add the DNS records in Go daddy and network solutions.

• Customizing email features such as Distribution lists.

• Helped customers with One Drive syncing issues.

• Helped customer to set up, configure and connect outlook with Office 365.

• Assisted customer with directory synchronization issue.

• Troubleshooting resource access issues. Customizing sites such as adding or removing features.

• Also helped customer to troubleshoot skype feature and access issues.

• Assisted customer with Office 365 billing questions.

• Helped customers to install and setup Office365 on their Devices such as laptops, desktops, Tablets, and phones.

• Helped customers with Microsoft Lync enterprise. System Support Engineer

Concur Technologies

Bellevue, WA - November 2016 to December 2017

• Maintenance and Support Desktop, Laptop and Mobile devices.

• Manage and support desktop and laptop, hardware, network operating systems, end-user software applications.

• Respond to Helpdesk calls and/or remedy cases.

• Perform on-site analysis, diagnosis, and resolution of complex desktop device and phone unit problems for a variety of end users and recommend and implement corrective hardware solutions.

• Migrate and reimage and Deploying machines from windows 7/8 to windows 10 using SCCM, changing bios setting when necessary

(SAP Operating System Deployment Portal)

• Troubleshooting and configuring windows 10 installation issues.

• Installing, configuring, upgrading, and maintaining Windows 7 and 10 operating systems.

• Troubleshooting activities on computer hardware, software, printers, networked, and peripheral equipment.

• Workstation hardware, networking, and software components, printer, and desktop peripheral operating systems.

• Demonstrating use and operation of desktop and network systems for Concur computer users.

• Responding to user requests and providing effective customer service Support.

• Giving technical Support to non-technical users of Concur Tech

• Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.

• Responding to inquiries and in effective oral and written communication.

• Assist with transferring Files from old to new machines through File transfer Protocol (FTP).

• Install and configure Office 365 2016 applications on windows, Mac, Tablets, I Pad and phones.

• Troubleshooting and fixing Outlook connectivity issue with O365 post migration and OWA.

• Troubleshooting and fixing One Drive syncing, skype for Business, One Not syncing.

• Install and configure Visio and Project, cisco Jabber, WebEx, Tableau, and Box Syncing issues

• Install and setup printers’ drivers on users’ computers.

• Installing and configuring cisco IP phones and assist with Troubleshooting and fixing VPN connections.

AT&T - Wipro Redmond

Mobility Network Support Engineer -

Oct 2013 to March 2015

• Help customers with SharePoint site setup, permissions, and general administration.

• Helped customers to add and verify domain in O365 and add the DNS records in Go daddy and network solutions.

• Customizing email features such as Distribution lists.

• Helped customers with One Drive syncing issues.

• Helped customer to set up, configure and connect outlook with Office 365.

• Assisted Microsoft clients with configuring third party applications for ADFS.

• Often working directly with the vendor to capture requirements and test.

• Deploying and configuring AD FS 2012 R2, 2016 for Office 365 for the Microsoft clients and federating their users to experience the Single-sign-On for their Applications.

• Assisted customer with directory synchronization issue.

• Troubleshooting resource access issues. Customizing sites such as adding or removing features.

• Also helped customer to troubleshoot skype feature and access issues.

• Helped customers to install and setup Office365 on their Devices such as laptops, desktops, Tablets, and phones.

Samson’s Group of Companies Remote

System Engineer - Feb 2011 to Oct 2013

• Add users into a local active directory.

• Resolved technical issues in user laptop and desktops over the phone and using remote access tools.

• Documented all the required information regarding technical issues.

• Resolved projector connection issue for users.

• Setup printers and Built new laptops for new users. Install windows 7, Microsoft office.

• Install and maintain and troubleshoot software's in user laptops.

• TCP/IP networking

• Worked on Microsoft Windows 8, PC/Laptop imaging, deployment, and troubleshooting.

• Setup VPN connections for remote users.

• Created, and configure accounts in Active Directory and Exchange

• Created and configure Distribution Lists and Security Groups in Active Directory

• Ensured that all laptop and tablet hardware issued to personnel is fully encrypted.

• Worked with vendors for all computer equipment warranty work/claims.

• Assisted in maintaining the accuracy of user’s

documentation.

• Posted solutions to common problems as potential additions to the Help Desk Knowledge

• Fixed issues of windows 2007, word, excel, power point, and Visio for our clients.

Abdul Wali Khan University

Desktop Support Intern - Sept 2008- Dec 2010

• Performed a range of system administration responsibilities, including building servers and performing ghosting on multiple computers.

• Administered Active Directory environment.

• Assisted help desk staff in streamlining the process.

• Performed troubleshooting on basic computer/server related issues when connecting to remote computers.

• Supervised complaint ticketing system and follow timely resolution of all work orders.

• Installed, organized, tested, maintained, checked, and performed troubleshooting end user workstations and interrelated hardware/software issues.

• Recommended and applied solutions, including on-site repair for remote users.

• Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users.

• Monitored and responded phone and e-mail requests for technical support.

• Created procedures and steps on how to troubleshoot and documented all the required information when working as a Tech support.

EDUCATION

Bachelor’s In computer science

Abdul Wali Khan University 2008

.

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