Adam Ferreira

Customer Support Executive

Work-oriented and energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

adlu6u@r.postjobfree.com +917********* Mumbai, India WORK EXPERIENCE

Service and Support Executive (Aftersales)

Bajaao.com

10/2017 - 11/2019, Mumbai

BAJAAO (www.bajaao.com) is India's largest online retailer for musical instruments and pro audio equipment.

Warranty servicing of musical gear and products post sales depending on the type of warranty included in association with the brand.

Warehouse stock analysis for maintaining virtual shelf codes for products that are been sent for service using uniware software.

Logistics support for arranging pickups for products to be serviced at the service center or the vendor depending on the brand.

Provide technical assistance to customers over call and email using helpdesk software and Shopify. Arranging reverse pickups in case of products received damaged or defective. Senior Customer Service Executive

Intelenet Global Services (Easyjet Airways)

07/2016 - 01/2017, Mumbai

Intelenet Global Services is a subsidiary of Teleperforman Email D.I.B.S. The company offers omni channel contact centre, digital process automation,transaction processing, finance,HRO and IT to companies in the UK, US, Australia, and India.

Providing Customer Service to clients through Voice and Chat medium.

Ensuring customer satisfaction at the end of each and every call/ email.

Processing timely payments of flight reimbursements and compensations for customers.

BDE(Sales)

Hydro Pneumatic Controls

11/2015 - 06/2016, Mumbai

"HPC" is well known name in the field of Pneumatics & Hydraulics Since 1981. HPC is registered under SSI.

Promotion of engineering products including hydraulics and pneumatics to various manufacturers involved with production machinary.

Studying the flow of demand for engineering products with profiling techniques.Assistance during product display at the time of exhibitions.

Visiting factories for the display of product line and maintaining good relationship with the end user companies. SKILLS

Communication Listening Ability to Work in a Team

Ability to Work Under Pressure Multitasking

Computer Skills

EDUCATION

Bachelor's in Management Studies (10/2012 - 11/2015) The Wilson College, Chowpatty, Mumbai.

HSC (Commerce), SSC (06/2009 - 02/2012)

Don Bosco school and Junior College, Lonavala

EXTRA CURRICULAR

The Bassein Revival (Band) (05/2014 - Present)

Guitarist and Vocalist

Music teacher (01/2016 - Present)

Guitar and piano basics instructor ( Home)

Other odd jobs (02/2018 - Present)

Grill painting, house Exterior paintings, welding, Organic farming. Computer knowledge (08/2013 - 06/2015)

Microsoft office, Uniware, Kapture, Helpdesk,PHP, HTML 5, Shopify LANGUAGES

English

Full Professional Proficiency

Marathi

Full Professional Proficiency

Hindi

Full Professional Proficiency

Konkani

Full Professional Proficiency

INTERESTS

Singing Musician Soccer Badminton

Cricket Painting Volleyball Welding Artist

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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