Nomvula Ndebele

adlu48@r.postjobfree.com

****/** *********** ****** *** 27, Devland

Mobile : 061*******

ACADEMIC DETAILS

• Matric [2010] with aggregate of Diploma from Silver Oaks Secondary School WORK EXPERIENCE

• Worked as Call Centre Agent (Cs Risk Agent) in EOH from Jun 2019 to Oct 2020 Role :To ensure all risk tickets are verified within each hour Resolving issues of tickets that are over D+3

Following up on jobs with service centre’s

Following up with exchange team for approval of customers exchange units Sending daily stats report for the month using Microsoft Excel Contacting regional service managers in complex situations System used :SAP, CS Portal and Knox Portal

• Worked as Call Centre Agent (Debt Collector) in CSS Credit Solutions from Sep 2014 to Jan 2018 Role :Collecting on STB Credit Card

Capturing PTP arrangement

Arranging Naedo arrangements

Advising legal process

Incoming calls, queries and updating of accounts

Negotiating on settlement and the benefits of settlement Escalating for paid up letters and settlement letters SKILLS

• Communication skills

Attention to detail

Customer service skills

Assertiveness

Effective questioning

Objection handling

Team work

Time management

Critical thinking

STRENGTH & HOBBIES

• Working under pressure, Making decisions under pressure, Willing to learn new things, working without supervision, Easy to adapt

• Reading books, Playing netball

REFERENCE

Yugen Kistadu

Supervisor

EOH

011-***-****/082-***-*****

Lindiswa Malizole

Supervisor

Css Credit Solutions

011-***-****/065-***-****