Manager Engineer

RESUME

MOHAMMAD FARUK K

No **, Green park Avenue,

Karumbukadai, Coimbatore - 8

Mobile No: 944-***-****

********.*****@*******.***

CAREER OBJECTIVE

To pursue a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth

PRIMARY SKILLS

12+ years of experience in the field of IT Infrastructure Services

Knowledge in Incident, Change, Problem & Vendor Management

Expertise in administering and maintaining Microsoft based Networks

Experienced in handling 30+ member team for a Global IT helpdesk team

Experienced in implementing & troubleshooting VERITAS netback up & Clusters

Expertise in HP, Dell, IBM Blade server administration

Knowledge in maintaining SAN & NAS storages

Knowledge in Microsoft Clustering Services

Expertise in Active Directory, Exchange Server 2003

Expertise of DNS, DHCP and WINS

Extensive knowledge of troubleshooting System hardware and Software installations

Experience in Windows Software update Services, Patching and System updates

Experience in Windows, Citrix & VM ware administration

Experience in mailing software’s like Microsoft Outlook & Lotus Notes

Installation & Maintenance of Print servers, Clusters

Onsite experience (Canada) for a new transition at NTT data Halifax

Onsite experience (USA) for setting up Mission, Vision and Goals for Systems & Network team

Company : Mcwane Services Pvt Ltd

Designation : Manager – Global Systems Support & Global Helpdesk

Team : Global Helpdesk & Local IT & Systems/network team

Period : May 2015 to present

ACHIEVEMENTS:

Spearheaded in forming Systems & Network team for McWane IT (India) by setting the Vision & Mission and setting up the Goals for the new team

Played a key role in implementing ISO 9001:2008 certification of McWane India Pvt Ltd where I represented IT & Global Helpdesk

Played a key role in implementing the ERP software (Microsoft Dynamics AX) for Purchase & Payroll Operations

Spearheaded end to end implementation of New helpdesk tool (Service-Now) for the Global helpdesk team

ROLES & RESPONSIBILITIES:

Manage the location IT which includes new Infrastructure setup, IT procurement, Vendor management & Helpdesk management

Responsible to Manage, Direct and Implement IT operations strategies and objectives to ensure the achievement of India goals supported by Information Technology and leverage the continuous improvement efforts across the McWane Inc.

Responsible for yearly IT budgeting and responsible for all the IT procurements (Servers, network devices, desktops and IT spares)

Provide structured leadership to the site IT Department

Provide strategic and tactical leadership, Strategic Thinking, Contributor to Business Needs

Drive IT metrics (helpdesk, downtime measurements, deliveries, etc.)

Departmental Budget Planning and Tracking

Project Management, Project Planning and plan organization/development

Adherence and upholding of corporate IT standards and policies

Manage the NOC (Network operations Center) team who monitors the network nodes for all the McWane Divisions

Conduct quarterly audits on IT Asset management, IT maintenance, network downtime & data backups

Manage the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities

Maintain a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels

Ensure daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department

Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis

Provide support to Help Desk Director on administrative tasks and to Corporate IT engineers with regards to projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions

Perform staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required by McWane users worldwide who are in different Time zones; Manage team time management and team metrics and mentor team members

Assigning ticket priority to the Helpdesk team and review ALL closed tickets for adherence to policy

Serve as the around-the-clock contact for all related support issues, providing advanced first level IT support

Perform duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service

Interface with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner. Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service

Accountable for meeting systems infrastructure or operational Service Level Agreements established by CTO Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position

Meets with IT technicians, attends seminars and reads industry related publications to remain abreast of technology advances and aid in the MCS technology planning effort

Perform duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service

Company : Cognizant Technology solutions

Designation : Specialist (NSS-Network Systems & Services)

Project : IBOM (Infrastructure build out & ODC management)

Period : Oct 2011 to May 2015

ACHIEVEMENTS:

Spearheaded in setting up and build a IT infrastructure of 10000 seater facility in Cognizant Coimbatore (CCC SDB 2 Campus)

Spearheaded in forming ODC Management team across different locations throughout INDIA

Star engineer award for the first quarter of 2012

ROLES & RESPONSIBILITIES:

IBOM: My team is responsible for the implementation of new Infrastructure build outs and setting up Offshore Development Centers (ODC) throughout Cognizant in different regions

Provide solution to new infrastructure build outs (Network, Voice, Data)

Provide network design for complete new infrastructure build outs

Provide design solution for the new Data Centre, Switch room implementations

Advisory services for logical and Physical security controls for to meet new security requirements from customers based on the Compliance

Identify ODC type and help business team to come out with requirement document.

Ensure uniformity in security practices across geographies for the customer ODC’s.

Gather new ODC information, identify the type of ODC to be implemented

To provide cost solution on the network devices i.e. using Context firewall for ODCs

Provide design solution for Infra Server devices for completely Isolated and PCI complaint ODC

Provide overview of Technical Compliance of Network Devices & Servers

Ensure compliance checks on access management on Network Devices like (Firewall/Switches/Routers/Wireless Devices/IDS)

Manage & maintain Asset Management for every ODC’s throughout Cognizant India offices

Provide plans to close the gaps for the baseline requirement to GNS, EUCS and ECS Towers.

Company : NTT Data Corporation

Designation : Seniors System Administrator

Client : Morgan Stanley

Period : March 2009 to Sep 2011

ACHIEVEMENTS:

Best engineer award for the year 2009

Have been to NTT data Halifax for a new transition of Server health and cascaded the knowledge with the team

ROLES & RESPONSIBILITIES:

Winops team provides L2 support for 7000+ windows in Morgan Stanley. Some of my roles are:

Administering 7000+ Windows 2003 multiple server based network around the globe

Build Windows 2000, 2003, 2008 Servers as per the requirement

Update all windows servers with latest Patches and hot fixes & updates

Troubleshooting Active Directory replication issues

Manage Active Directory users & groups

Manage User accounts, Shares and File Permissions

Install, configure & manage Print servers

Publish/Unpublish applications, load balancing on Citrix

Install and maintain various standard Software’s as per the Client requirements

Install/Upgrade latest Firmware’s, upgrades on the servers

Experience in HP, Dell & IBM Blade & Stand-alone Servers

Expertise in HP ILO, Dell DRAC & IBM Blade Centre Management

Trouble shoot Memory Dump and error codes on HP, IBM & Dell servers

Install/Configure Microsoft Operations Manager(MOM)

Manage & monitor Microsoft/VERITAS clusters

Add, Configure, Delete DFS Pointers

Company : HCL Comnet

Designation : Senior Analyst (Windows & Citrix)

Client : Goldman Sachs

Period : Dec 2007 to Mar 2009

ROLES & RESPONSIBILITIES:

Remote support for users around the globe in various applications

Troubleshoot Server performance and slow logon issues

Providing support for Citrix/VM Servers

Create and Manager user accounts in Active Directory

Monitoring and supporting over 2000 VMware hosts using VMware infrastructure client

Creating Shared drive for users

Install/Configure software’s using Marimba Castanet Tuner

Providing support for all applications installed on Citrix & VMware environment

Work on remedy tickets as per the SLA’s

Software Packages installation and maintenance

Company : Care IT Solutions Pvt Ltd

Designation : Customer support Engineer

Client : Wipro InfoTech & Bayer Crop Science India Ltd

Period : Nov 2005 –Dec 2007

JOB PROFILE

Provide desktop support for the clients

Managing and troubleshooting Network (LAN) related issues

Checking and updating of antivirus patches

Software Packages installation and maintenance

CISCO VoIP phones, installing, configuring and maintenance

Install and configure Virtual Private Network

Installation and trouble shooting SAP, MS outlook and Lotus Notes

Asset management and backup user data

Remote support for users in different application

Hardware maintenance and troubleshooting

Administering and monitoring user accounts, security management

PROFESSIONAL QUALIFICATION

Degree : Bachelor of Computer Applications

College : Texcity Arts & Science College

University : Bharathiar University, Coimbatore

CERTIFICATIONS & TRAINING

ITIL Version 3 Certified

Microsoft Certified Professional

Cisco Certified network associate

Cisco firewall & VPN Training

Training on Symantec netback up 7.0

PERSONAL DETAILS

Date of Birth : 13-07-1984

Nationality : Indian

Marital Status : Married

Visa Status : Business Visa (US) valid up to 2026

Passport No : N3662050

Permanent address : 7/209B, Kilkundah Road, Manjoor,

The Nilgiris – 643219.

I hereby declare that the above furnished details are genuine to the best of my knowledge

Place:

Date: Mohammad Faruk K

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