VIDHYA GHOORAH

OBJECTIVE

Multi-faceted, efficient, and reliable administrative professional

with customer service experience supporting executives, sales personnel, and managers to improve internal operations for businesses.

EXPERIENCE

Cim Financial Services Limited

17.06.2020 - 16.12.2020

Multi Task Agent

Preparing Bank cheques uploading status on Sharepoint. Creating request for outstanding/ non -liability letters and preparing listing.

Providing information on Loan and Credit application/ outstanding balance/settlement amount and arrears. Outremer- Télécom (SFR)

-

Customer Advisor

Explaination on bill statement and refund/ optimizing B2B sales.

Resolving complaint issues.

Phoenix Insurance

-

Marketing Executive Agent

Maximizing profits through updated sales strategies and promoting products and services.

Concentrix (Booking.com)

-

Customer Executive agent

Scheduling reservation/ cancellation for international clients such as : Uk/ French and Indian customers. Working in the back office.

Assisting and resolving complaint issues.

Quantum media

-

Community Manager

Preparing post/ link advertisements on social media and Google websites.

Follow up with leads.

Preparing exact content text and design for pages

publishment.

Managing the after sales/ customer service customers requests on serveral reputed pages online.

CONTACT

adlu19@r.postjobfree.com

59480560

St antoine road, Camp - fouquereaux

Phoenix

SKILLS

Strong analytical skills

Ability to work under pressure

Discipline

Leadership skills/ ability to deal

with challenging task

Problem solving and organization

abilities

Strong customer care service

ACHIEVEMENTS & AWARDS

Participated in the Elocution

contest by the english department

Participated in the international

year of light (science mural painting

competition in 2015)

Drawing and painting competition

against corruption in 2012

organized by ICAC.

Declared as prefect in 2015 by the

rector.

ACTIVITIES

Outdoor activites, painting,

travelling, cooking pastries and a

huge appreciation for classical

dance (Bharatnatyam)

EDUCATION

Open University of Mauritius

2021

Social Media Marketing

Renascence college

2015

SC - HSC

eLearing college

April 2020

Online course in Business management

Renascence college

2014

Acknowledgement in computer literacy (IC3)

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