Elias Youssef

Fanar, El Metn, Lebanon

(961-**-***-*** adlty7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

****- *******

FRANSABANK SAL, Bauchrieh, El Metn, Lebanon

Customer Service Representative

Served customers by providing them with information about bank products and services such as insurance and credit cards

Attracted potential customers by using persuasive talking techniques, through phone calls and meetings

Opened accounts for customers, and recorded all the related information

Collected customers information, analyzed their needs and prepared products and services that match those needs

Dealt with and followed up on various bank loan files such as housing loans, car loans, personal loans

Handled complaints from customers, identified their problems and proposed the best solutions to solve these problems

Ensured that clients are always satisfied by following up on their issues, making adjustments and corrections until their needs are met 2016- 2017

FRANSABANK SAL, Hamra, Beirut, Lebanon

Bank Teller

● Served customers by completing cash counter operations (deposit, withdrawal, bill payment)

● Performed account transactions and back office operations (swifts, checks...)

● Completed special requests such as closing accounts, exchanging foreign currencies, completing safe-deposit box procedures...

● Communicated with customers in person or by phone, answering their business inquiries.

● Respected the bank security procedures and maintained the customers’ confidence by keeping information confidential

● Cooperated and coordinated with the head teller and the team, and contributed to the team success by achieving positive outcomes

2015- 2016

CreditBank, Sin El Fil, EL Metn, Lebanon

Bank Teller

2014 – 2015

Black Motors, Dubai

Sales Officer

Greeted customers in an appropriate way, and determined what each customer wanted or needed

Maintained knowledge of payment and exchange policies, sales and promotions, in order to be able to communicate them to the customers

Helped customers with the car selection process by informing them about cars features, and recommending them cars based on their needs

Arranged meetings with clients in order to describe the use, operation and features of the cars

Computed sales prices and processed cash or credit payments

Maintained records for sales and clients

Yielded positive outcomes by achieving sales targets set by the sales manager LEADERSHIP AND ACTIVITIES

Very well organized and self-motivated

Capable of identifying and resolving complex issues in a short time

Highly skilled in sales and client satisfaction

A strong believer in good communication and in the continuous need of innovation LANGUAGE AND SKILLS

Arabic: Native Language

English: Fluent (speaking, reading, writing)

French: Fluent (speaking, reading, writing)

Microsoft Office Suit

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