Manager Assistant
Resume:
KIMBERLY
MPHELA
CURRICULUM VITAE OF KIMBERLY MPHELA OFFICE MANAGER VIRTUAL ASSISTANT 1
Office Manager Virtual assistant
adltws@r.postjobfree.com
September 1996
English, Afrikaans, Zulu, Spanish
Brakpan, South Africa
PERSONAL SUMMARY
Motivated, resourceful, and results-driven Office Manager, Admin and generating with proven ability to efficiently prioritize and manage multiple projects and support in fast-paced, high-pressure environments. Creative and adaptable self-starter with experience of elegantly navigating through a consistent change of business dynamics. Possessing excellent organizational and management skills, strongly developed communication and interpersonal skills with an ability to use discretion and maintain confidentiality on sensitive and proprietary information. Pro-active detail-oriented team player motivated towards goal achievement. CAREER HISTORY
OFFICE MANAGER,
ADMIN AND
GENERATING LEADS
CONSULTANT
ZINTO FINANCIAL SERVICES
AUGUST 2019 – CURRENT
• Overseeing general office operation.
• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
• Coordinating domestic and international travel, including flight, hotel, and car rental reservations.
• Purchasing office supplies and equipment and maintaining proper stock levels.
• Producing reports, composing correspondence, and drafting new contracts.
• Creating presentations and other management-level reports. RAM HAND-TO-HAND COURIERS
09 MARCH 2018 - 07 AUGUST 2018
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. POTE COMPUTER SERVICES
01 AUGUST 2015 - 11 MARCH 2017
• Performing basic office tasks, including answering phones, responding to emails, processing mail, filing, etc.
• Maintaining a database, ensuring that records are complete and current.
• Recording information, processing, and filing forms.
• Preparing checks, deposits, budgets, and financial reports.
• Updating ledgers, researching, and resolving discrepancies.
• Abiding by all company procedures and accounting principles.
• Responding appropriately to a vendor, client, and internal requests.
• Ensuring Accounting Department runs smoothly and efficiently. CUSTOMER SERVICE
AGENT
STORE MANAGER,
JUNIOR ACCOUNTS
CLERK & ADMIN
CURRICULUM VITAE OF KIMBERLY MPHELA OFFICE MANAGER VIRTUAL ASSISTANT 2 KIMBERLY MPHELA
Office Manager Virtual assistant
adltws@r.postjobfree.com
September 1996
English, Afrikaans, Zulu, Spanish
Brakpan, South Africa
EDUCATION
THE ACADEMY OF
COMMERCE AND
ACCOUNTING
2008
FINANCIAL ACCOUNTING
THE INTERNATIONAL
HOTEL SCHOOL
2014
FOOD AND BEVERAGE CERTIFICATE
ST FRANCIS COLLEGE
2013
MATRIC
• Problem solving skills.
• Initiative.
• Reliability and discretion.
• Adaptability.
• Communication, negotiation
• Relationship-building skills.
• Organisational skills.
KEY SKILLS
• Articulate
• Organised
• Meticulous
• Technological
ATTRIBUTES
• Patient
• Determined
• MS Word • Systematic
• MS PowerPoint
• MS Excel
• MS Outlook
• Internet
COMPUTER SKILLS
ZINTO FINANCIAL SERVICES
Lerato Zinto
REFERENCES
RAM HAND-TO-HAND COURIERS
MR. TAKUDZWA MUTONGWIZO
POTE COMPUTER SERVICES
MATHEWS DIKGALE
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