RESUME

Ou Sie Mun,Ellie

Permanent :

Address

**, ********* ****** **,

Taman Silibin Ria,

***** ****,

H/P No :

Perak Darul Ridzuan

+016-*******

Email : adltvf@r.postjobfree.com

WORKING EXPERIENCE

Company : Hotel Eastern, Ipoh.

Position : Admin Executive (January 2002 – 2005)

Job Description:. Essential Duties and Responsibilities – (Key Activities of the role)

Follow up on the email correspondences.

Ordering and monitoring on the Beverage & Food Cost

Follow up on the upcoming promotion / menu presentation

Follow up on paper work given by superior or outlets managers

Filter daily revenue report before forward to outlets

Attend meeting/Daily briefing and all minute will be record down. Company : Intercontinental Hotel, Singapore.

Position : Waitress to Hostess (February 2006 – January 2011)

Ensure that customer needs and desires are met

Relate with head chefs, maintenance, transportation, and security managers

Order supplies and coordinate services from outside vendors

Room bookings over the phone

Ensure that lobby area is tidy and presentable

Greet customers as they step into the hotel facility

Attend to customer complaints

Provide helpful and inviting environment for guests

Ensure book registration of each guest as they arrive

Coordinate the activities of other hotel workers

Answer questions asked by guests

Ensure maintenance of the hotel facility

Constantly remind servers of guests waiting

Company : Intercontinental Hotel, Singapore.

Position : From Senior Coordinator to Secretary (January 2011 – 2014) Job Description:. Essential Duties and Responsibilities – (Key Activities of the role)

I Schedule approval & check I schedule approval for F&B outlets

Check SINHB-Dining and SINHB Aroma emails

Clear F&B pigeon hole box & distribute letters/magazines to respective outlets

Follow up on paper work given by superior or outlets managers

Filter daily revenue report before forward to outlets

Attend F&B meeting/Daily briefing

Update F&B weekend MOD and kitchen (OT & MFY) Chef on duty list.

Attend Marcom Meeting

Handle phone calls from public or colleague regarding F&B issue

Keying in F&B comments card

Key in I schedule for F&B Admin Team

Dining Privilege Card application and follow up

Attend Workplace Safety and Health Security committee meeting

Follow up/update with outlets F&B promotion

Assisting outlets to prepare important promotion operation & administration work

Guiding outlets for administration work.

Sending invitation for meeting/arrangement appointment

Send reminder to outlets regarding follow up issues

F&B voucher enquiry & purchase

F&B voucher file to be passed to account if there is any new purchase each month

Attend promotion meeting & compiling information required for submitting

Follow up ad hoc cases to consolidate outlets reply before giving relevant department

Market Boomer – Stationary ordering for F&B admin office and F&B outlets

Assisting with colour printing with outlets

Do minutes should there be any important meeting

Artist contract preparation

Assists in any IHG corporate orders or menu requests.

Attend to enquiries from IHG colleagues pertaining to any F&B matters like menu selection, dining reservation

Company : WEIL Hotel, Ipoh.

Position : Secretary to General Manager Hotel (Nov 2014 – Current) Job Description:. Essential Duties and Responsibilities – (Key Activities of the role)

I Schedule approval & check I schedule approval for HOD department

Clear GM pigeon hole box & distribute letters/magazines to respective Department

Follow up on paper work given by superior or outlets managers

Attend HOD meeting/Daily briefing/Excom Meting

Handle phone calls from public or colleague regarding Hotel issue

Follow up/update with all department promotion

Assisting outlets to prepare important promotion operation & administration work

Guiding outlets for administration work.

Assisting and arranging flight ticket booking, train or other expenses claim. Experience –

• 5 years of secretarial experience, or an equivalent combination of education and experience 3. ACCOUNTABILITY

Report & supervised

Direct Food & Beverage Director

(Mr Oliver Kurscheid)

2011 to 2012 (Leaving to InterContinental German as promotion) Please advise if you need reference letter from him.

Food and Beverage Manager (Assistant Director)

(Mr Victor Yong)

2011 to 2014

Please advise if you need refer letter from Him

Annual Operating Profit/Payroll Budget –

• NA

EAM (Executive Assistant Manager)

(Mr Adrian De Rozario)

2014

Key Metrics-

Meeting deadlines for assigned tasks

Able to priorities and multi task

Decision Making Responsibilities (Decision Right)-

• NA

4. Key External Relationship –

• Hotel Employees

Key External Relationship

• Interacts with guest and individuals outside the hotel including, but not limited to current and potential clients, colleagues from IHG Corporate office, owning company representatives, supplier, competitors and other members of the local community. Education

Jan 1997-Dec 2001:Sekolah Menengah Raja Perempuan

SPM-7 Credits

PMR-2 distinctions,5 credits

Jan 1991-Dec 1996:Sekolah Rendah Kebangsaan Raja Perempuan UPSR-2A and 2B

CO-CURRICULAR ACTIVITIES

Working:

a)Excellent Service Award 2011 (Singapore)

b)WS Statement:Provide Safety and Security 2009

c)WS Statement:Interact with Guest 2009

d)WS Statement:Deliver Service Excellence 2010

e)ALDP (Accelerated Leardership Development Program)2013 SKILL

Language & Dialects

Written:English and Bahasa Melayu

Spoken:English,Bahasa Melayu,Cantonese & Mandarin

Date availability :1 Month Notice

Expected Salary: Rm 3500 (Negotiable)

Contact this candidate