Atila Iglesias

Rio de Janeiro, Rio de Janeiro, Brazil

linkedin.com/in/atila-iglesias-543a3618

adltu3@r.postjobfree.com +55-21-992**-****

Summary

Highly motivated and committed sales professional with international customer service experience, benchmarking and ability to provide accurate feedback. Extensive knowledge of the top travel destinations, expertise in Csat and motivational interviewing skills to assisting & recognizing potential threats. Experience

Travel Executive

Iglesias Group

2012 - Present (8 years 8 months +)

• Responsible for the sales management the planning and distribution of travels services offered in the global marketplace.

• Manage and update service information to the providers and suppliers in the API network. Problem solving attitude and Teamwork oriented and communication specialist.

• Prospect new tourism opportunities and assign projects based on their profile and productivity.Follow-up on requests, and client satisfactions kpi’s.

• Establishing Social Media Marketing strategy, Responsible for the increase the revenue of the company in a safe and productive environment .

• Leadership and result focused on the fulfillment and growth in a sustainable environment; Customer Service Professional 2

Shell

Aug 2009 - Jul 2012 (3 years)

•Placement of orders, refunds, or exchange of goods.

•Attend customer by telephone, web form, email, click-to-chat, chat, and social media

•Set parameters for urgent issue escalation to management

•Call transfer or conference call options are available for urgent issues

•Greet customers warmly and ascertain problem or reason for calling. Sales Manager

MWI Vacations

Sep 2007 - Jul 2009 (1 year 11 months)

• Managed teams of travel counselors to support; coach and provide them with comprehensive Business Travel Consultancy roles to our corporate clients.

• Role includes supervising travel consultants supporting accounts for our Corporate Fulfillment Service operation

• Proficiency in call management analytics. Assist in the achievement of short and long term budgeted financial objectives for the Operations Service Center for top accounts through operational sales excellence and customer care and the achievement of personal targets and objectives set by the management team. Travel Coordinator

Oct 2006 - Jul 2007 (10 months)

• Complete reservations for air travel, hotel and car rentals Atila Iglesias - page 1

• Maintain professional client relations by managing a prompt and accurate response to telephone and email communications

• Responds to requests for price quotations utilizing automated systems for domestic and international itineraries

• Monitors, sorts and works global GDS queues daily to maintain quality control

• Split complex international itineraries for ticketing to obtain the lowest cost for the customer

• Assist clients in obtaining travel visas when needed to the country traveling to if required Education

Estácio

Bachelor of Business Administration (BBA), Business Administration and Management, General

2013 - 2016

International School of Naples - ISN

High School

1992 - 2000

Licenses & Certifications

TOEFL - ETS Global B.V.

Ministério do Turismo - Cadastur

19.029991.96-8

Copa das Confederações da FIFA 2013 - Aramark

Copa do Mundo da FIFA Brasil 2014 - HBS

Event Internship 2013 - Rock in Rio

Travel Agent - Decolar Brasil

Iglesias Group

Travel Agent - CVC CORP

Honors & Awards

KPI High Score - Shell

Nov 2009

CSC Rio - support team service satisfaction - as part of the program I was offered a trip to Milan, Italy. Skills

Contract Negotiation • Social Networking • Administration • Microso Office • Sales • Strategic Planning • Microso Word • System Administration • PowerPoint • Customer Service Atila Iglesias - page 2

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