C O N T A C T

A C A D E M I C

P R O F E S S I ONAL A C H I E V E MENTS

P R O F E S S I ONAL E X P E R I E N C E

716-***-****

adltop@r.postjobfree.com

Buffalo, NY 14214

Degree: Sociology, 1987

Critchlow Labor College

Degree: International Relations,

1986

University of Guyana

Diploma: Business Education, 1986

St. Rose's High School

Diploma: Advance English

Adult and Continuing Education,

Ministry of Education 1982

Ability to set goals and handle multiple tasks, clients, and projects simultaneously. Ability to appropriately balance priorities, deadlines, and deliverables

Excellent presentation skills, ability to interact with clients on a senior management level, relationship management and the ability to multitask

Ability to apply common sense understanding to carry out detailed written or oral instructions

Solid contract negotiation skills & ability to interface effectively with legal team

Ability to provide customer service above and beyond client expectations. Executive Assistant/Travel Coordinator Jan 2003 – Jun 2006 Delta Queen Steamboat Company – New Orleans, La

Compiled project management data in monthly report to show trends in resource allocation over project lifespan.

Established travel policies and developed procedures for expense reporting which brought

Maintained travel authorization forms, files and travel documentation.

Provided a full range of administrative services including planning meetings, arranging travel, preparing correspondences, processing expense reports, etc.

Directly supervised, trained, and evaluated full-time, part-time, and per diem recruitment staff, including employment decision-making.

Ensured optimum customer service while coordinating interdepartmental responsibilities.

Handled community impact project management including project /event planning, budget monitoring, and contract negotiation.

Payment Service Representative Jan1998

Federal Reserve Bank – New Orleans, LA

Resolved customer and vendor relationship issues by researching and reconciling invoices.

Ensure adherence to key control policies and procedures, communicate effectively with co- workers and supervisors, and distribute daily audit documents to senior management via Microsoft outlook.

Prepared documents for processing

Owner May 2013 - Feb 2020

Atkins Travel Service – Buffalo, NY

Managed travel compliance according to corporate policy and preferred supplier relationships

Processed refunds and did fare construction for complex travel itineraries.

Provided excellent customer service and support to clients throughout the tour planning process

Communicated daily with airlines in behalf of travelers concerning schedule changes and conducted conference call to include the traveler as needed. Air Coordinator Jun 2006 - May 2013

Windstar Cruises – Seattle, WA

Provided actionable feedback and recommendations to all levels of management YONETTE A. ATKINS

C A R E E R O B J E C T I V E

A dynamic, highly motivated and results-oriented travel professional, with excellence in all facets of tour program development. Particular expertise in the design, pricing, marketing, implementation and management in all spectra of travel programs. Successful in building and motivating dynamic teams. I strive to cultivate a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Hardworking and responsible; capable of independent tasks or team projects; flexible in job assignments, multi-tasking, and attention to details. Team player yielding a positive attitude and solid work ethics. Works well in challenging, fast passed, high stress environments.

C E R T I C A T E S

Israel Travel Specialist

Caribbean Travel Specialist

African Travel Specialist

Communicated with Fixed Based Operators in providing arrival and departure details and arranging passenger and crew reservations.

Managed intricate schedules for dispatching to keep trips punctual and stay within legal crew duty times

Managed the international trip process by obtaining and reviewing required legal documentation, customs information, and authorization letters for minors. Owner, Consultant Jan 2000 - Jan 2003

Empowerment Service – New Orleans, LA

Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.

Performed daily administrative functions geared towards monitoring and tracking-time arrivals and departures.

Reserved and ticketed airline, hotel and car rental for clients.

Advised and obtained visas and other travel documents required for overseas travel.

Verified travel documents, escort passengers to the gate and security if needs.

Performed a key leadership role in the guest services department at Caribbean and African airlines.

Worked closely with team members at all levels; ensured a positive focusing on people, guests, service, and fun-loving environment.

Travel Consultant Jan 1995 - Jan 2000

Canal Place Travel – New Orleans, LA

Organized the details of special events, travel arrangements, corporate agendas and itineraries.

Negotiated contracts with travel industry representatives.

Maintained and promoted professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

Represented the company at both international and domestic conferences.

Provided on-site international and domestic travel services for on-site client Arrangements included groups, conventions, hotels, meeting rooms and banquets.

Advised clients on preferred domestic and international travel plans and makes all necessary arrangements.

Board Member, Public Relations Director Jan 1995 - Jan 1999 Caribbean Tourism Organization – New Orleans, LA

Maintained regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability.

Educated agents on how to effectively market Caribbean travel.

Met with the head of the Tourism industry for the different Caribbean countries.

Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.

Worked with airline and hotel vendors to meet all special requests made by the customers Co-Founder, Anchor, Producer, and Director at Little Rock Television Station in Guyana

Oversaw the creation of multiple versions of programs to meet various distribution needs and technical requirements

Receiving, analyzing, and pitching a story and show ideas; developing enterprise stories.

Manage and create all show schedules and rundowns for all productions and departments including post-production and final color grading. Community/Professional Activities

Daughters of Zion and Gracefully Broken Feb 1997 – Present

Founder and CEO of the organizations of over four thousand women globally.

Travel globally doing motivational speaking

Mentor and offer grief counseling and self-esteem guidance

Organize and speak at conferences internationally

Served on Delta Queen Steamboat Company’s hurricane recovery team where I was responsible for safely getting the executives from New Orleans to a secured location where the operations could have continued. My responsibilities also included safely getting hundreds of passengers and crew from the vessels to their respective homes via air and ground transportation.

Serve as a Board Member for the Alpha and Omega NGO in Guyana, South America. This organization serves the community by educating the residents about AIDS prevention measures and other social issues.

Serve as a Board Member for the New Amsterdamers International LLC. This is an NGO based in the United States of America but serves the people and organizations in the Berbice region of Guyana, South America. I am a part of the team who is responsible for meeting the needs of the elderly and less fortunate, donating books and computers to the local library, and restoring historical buildings within the community. I also help to raise funds to facilitate these projects

Chief Diplomatic Officer, Volunteer – Willie Hines Ministries/Faith Fellowship of Churches

Liaison – Great Expectations and the State Department of Health and Hospital

Served as a liaison to resolve issues for teenage and low-income mothers S K I L L S

Microsoft Office Suite

Customer Service

Arranging Travel

Communication

Great Work Ethic

Emergency Services

Amadeus Operating

system

Press Releases

Travel Accommodations

Fast Learner

Administrative Support

Staff Management

Project Planning

Travel Coordination

Travel Industry

R E F E R A N C E S

Available Upon Request

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