Engineer Software

Chockalingam.C

Mobile: 848-***-**** ~ E-Mail: adltjp@r.postjobfree.com

I am looking to make a big difference as a Mobility Engineer utilizing my skills, experience and passion for my profession.

PROFESSIONAL OVERVIEW

2 years 11 months of total experience in the field of MDM and System Engineer. Nov - 2020 to till date working as a System Engineer - MDM in Net Access India Limited, Chennai. A detail-oriented professional with a passion for service in the information technology industry. Adaptable team player recognized for willingness to learn and teach newly acquired skills.

SKILL SET

Technical Skills

Mobile Device Management (MDM) – SOTI MobiControl & SureMDM

Android Enterprise and BYOD

Patch Management - Sapphire

Understanding of Office 365 and Cloud Infrastructure

Active Directory and Group policy Management

Windows Installation & Troubleshooting

RFID Reader Installation and Configuration

MS Office Configuration & Troubleshooting

Interpersonal Skills

Problem solving and decision making

Professional and positive approach

A high degree of initiative, creativity and self-supervision.

Team player, and able to work on own initiative.

Strong in building relationships and able to communicate at all levels.

ACADEMIC QUALIFICATIONS

Bachelor of Science: Major in Computer science, St. Joseph’s College. Trichy, India. (2016)

Master of Computer Applications: Major in Computer science, Sri Sairam Engineer College. Chennai, India. (2018)

WORK EXPERIENCE SUMMARY

More than 2 years of experience in Enterprise Mobility Management.

Knowledgeable in and possess hands-on experience with mobile device management tools. Including SOTI MobiControl, 42 Gears and Samsung Knox.

Intensively taking care of service operations such as: Incident Management and Outlook support.

WORK RESPONSIBILITIES

Nov 2020 - Present: Net Access India Limited, Chennai

Role : MDM Administrator

Adhering and enforcing existing security and software deployment policies and best practices.

Installation, Configuration & Management of our MDM solution MobiControl and SureMDM.

Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices.

Administering and maintaining the Soti MobiControl and SureMDM.

Testing and evaluating of various new mobile devices against MDM.

Identifying and implementing process improvements.

Generating and sending a device status report to customers on a daily basis.

Upgrading to a latest agent version of OEM released and maintaining all the devices in same agent version for audit purposes.

Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.

Test new releases of products in testbed endpoints and servers to ensure compatibility and minimize user impact.

Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.

Apr 2019 - Oct 2020: Fourth Dimension technologies, Chennai

Role : System Engineer - MDM

Handling MDM (Mobile Device Management) console to manage end user devices .(SOTI MobiControl)

Manage, maintain, support, troubleshoot and optimize mobile solution.

Network with LAN/WAN and active directory for continuous company connection

Handling Ticketing tool (MITR 2.6) Front-end web console(User creation, Asset

Maintenance and Asset Mapping)

Installing and configuring antivirus software to fully protect IT environment.

Monitor the performance of the computer systems and address issues as they arise.

Provide technical support for software reconfigurations to aid in function customization.

Test software performance throughout the desktop to ensure peak performance.

Install computer hardware and software on desktops to keep versions current.

Initiate and complete Microsoft Windows server operating system updates.

Providing remote support across the India.

May 2018 - Mar 2019: Sysco InfoTech, Chennai

Role : System Administrator

Installing and maintaining hardware, software and computer peripherals.

Troubleshooting hardware and software issues.

Installing and upgrading operating systems and computer software.

Maintain Active Directory – User ID creation, modification & deletion

Group Policy Management- Creation for department wise.

Responsible to handle the entire customer related queries and complaints.

Accountable for customer satisfaction and providing high quality service.

PERSONAL DETAILS

Name : Chockalingam C

Date of Birth : 04th June 1996

Linguistic Abilities : English, Tamil, (Read, Write & Speak)

Permanent Address : 12/3 P.RM.L Street karaikudi-630001, Tamil Nadu.

Nationality : Indian

Marital Status : Single

Date :

Place : Signature

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