SUMMARY OF QUALIFICATIONS

• Seventeen (**) years in the hospitality industry, majority of which focuses on sales and marketing including events management, reservations, revenue management and hotel operations

Highly developed skills in customer relations management and client service delivery and recovery

• Excellent account management skills

• Strong presentation and negotiation skills

• Ability to follow up with clients in a timely professional manner.

• Able to work effectively with different personalities and superior guest/customer service skills.

• Highly creative and analytic thinker, quick learner, planner, and problem solver; able to multi- task and achieve outstanding results.

• Proven team player; works well with other team members

• A natural leader, able to step up when the need arises • Proficient in oral and written communications

WORK EXPERIENCE

LEGEND HOTELS INTERNATIONAL CORPORATION

#50 Pioneer St., Mandaluyong City

January 11 to March 31, 2021

CLEARING HEAD

- Makes sure that every item is properly checked and inventoried

- Properly records and monitors items being transferred to other properties

- Provides complete list of inventory items timely LEGEND HOTELS INTERNATIONAL CORPORATION

#60 Pioneer St., Mandaluyong City

May 16, 2019 to July 2020

GROUP REVENUE MANAGER

• Develops, monitors and adjusts sales and pricing strategies

• Implements hotel inventory distribution strategy

• Provides critical analysis of strategies, room statistics and demand factors

• Conducts competitive and demand analysis

• Ensures that accurate rates and inventory allotments are maintained in all properties to promote rate parity throughout all booking channels

• Monitors rolling forecast and annual budget for all properties CARINA GONZALES TOBIAS

50 - D Bonifacio Avenue, Barangka, Marikina City

0 9 21.8440206

adltj7@r.postjobfree.com

TIMBERLAND SPORTS AND NATURE CLUB

Timberland Heights, San Mateo, Rizal, Philippines

October 2017 to May 15, 2019

ASSISTANT DIRECTOR OF SALES AND MARKETING

Ensures that revenue targets on rooms, food and beverage, are achieved through implementation of an effective and efficient Sales and Marketing strategies

Ensures that sales initiatives are timely implemented to maximize potential revenue from the different market segments particularly focusing on:

Revenue Management

Sales Generation

Institutional or Corporate account penetration and management

Scheduled Sales Missions

Conducts research and evaluates new product opportunity, demand for potential product, and customer needs and insights

Develops and maintains an efficient and integrated system of forecasts, objectives, programs, established within policy and procedural limits of revenue generation Prepares the Sales Revenue report

LEGEND HOTELS INTERNATIONAL CORPORATION

60 Pinoeer corner Madison Streets, Mandaluyong City September 2016 to October 2017

SENIOR SALES MANAGER

Ensures that monthly targets of the hotel (rooms, food and beverage, and events), are achieved through following efficient and effective Sales and Marketing strategies

Maximizes potential revenue from the different market segments particularly focusing on Sales Call, Sales Missions and Product presentations

Follows marketing strategies and assesses its effectiveness

Conducts research and evaluates new product opportunity, demand for potential product, and customer needs and insights

Develops and maintains an efficient and integrated system of forecasts, objectives, programs, budgets, established within policy and procedural limits of revenue generation LANCASTER HOTELS, LAND, AND PROPERTIES, INC.

622 Shaw Blvd., Mandaluyong City, Philippines

May 2015 to September 2016

SENIOR ACCOUNT MANAGER

Ensures that monthly targets of the hotel (rooms, food and beverage, and events), are achieved through following efficient and effective Sales and Marketing strategies

Maximizes potential revenue from the different market segments particularly focusing on Sales Call, Sales Missions and Product presentations

Follows marketing strategies and assesses its effectiveness

Conducts research and evaluates new product opportunity, demand for potential product, and customer needs and insights

Develops and maintains an efficient and integrated system of forecasts, objectives, programs, budgets, established within policy and procedural limits of revenue generation ST. FRANCIS SQUARE GROUP OF COMPANIES ST. FRANCIS SUITES AND RESORT 4Flr. St. Francis Square Bldg., Julia Vargas cor. Bank Drive, Mandaluyong City

November 2008 to May 2015

SALES ACCOUNT EXECUTIVE

Ensures that monthly targets of the hotel (rooms, food and beverage, and events), are achieved through following efficient and effective Sales and Marketing strategies

Maximizes potential revenue from the different market segments particularly focusing on Sales Call, Sales Missions and Product presentations

Follows marketing strategies and assesses its effectiveness

Evaluates new product opportunity, demand for potential product, and customer needs and insights

Develops and maintains an efficient and integrated system of forecasts, objectives, programs, budgets, established within policy and procedural limits of revenue generation

Establish client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermines sales expectations are met and exceeded

Develops and maintain relationships with key clients in order to produce group business

Conducts tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures

Addresses client concerns and ensure the resolution of issues in a timely manner Reservations Supervisor – September 2007 to November 2008

Calls clients to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Makes, confirms and cancels reservations, usually over telephone, fax or other reservation system.

Utilizes yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue.

Produces and checks daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.

Ensures that there is regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations Sales Coordinator – August 2006 to September 2007

• Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation

• Works closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly

• Responds quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required

• Prepares weekly and monthly reports needed by the sales department Accounts Payable Assistant – March 2003 to August 2006

• Prepares cheques of Unit Owners, Suppliers, others

• Processes rebates, commissions and refunds;

• Deals and transacts with unit owners and suppliers

• Prepares memorandum and other types of business letters

• Monitors payments (Association Dues, Skycable, PLDT, Meralco) Responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Guest Service Agent – July 2002 to March 2003

• Greets, registers, and assigns rooms to guests of hotels; make and confirm reservations • Verifies customers’ credit, and establish how the customers will pay for the accommodation.

• Performs bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Records guest comments or complaints, referring customers to managers as necessary.

• Answers inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining or entertainment. Bureau of Internal Revenue

On the Job Trainee – April 2001 to May 2001

• Encodes files

• Answers telephone inquiries

• Keeps track of records of those with TIN (Tax Identification Number) Education

1997-2002 Miriam College

Bachelor of Science in Accountancy (undergraduate) 1994-1997 St. Scholastica’s Academy of Marikina

High School Diploma

Personal Information

Birthdate : April 3, 1979

Place of Birth : Marikina City

Nationality : Filipino

Sex : Female

Civil Status : Single

Height : 5’

Weight : 99 lbs.

Character References

Ms. Sherry Rose Bartolome - Red Planet Hotels (Timog) - Hotel Manager Mobile Number: 092*-******* /092*-*******

Mr. Gilbert M. de Leon- The Legend Palawan – Assistant Director of Sales Mobile Number – 091*-*******

Ms. Rea D. Guevarra – Legend Hotel International Corp– Sales Director Mobile number: 091*-*******

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