Pauline Martinez

Poway, CA ***** 310-***-**** adltgh@r.postjobfree.com

LICENSED CUSTOMS BROKER

Self-motivated, dedicated Customs Broker with over two decades of diverse experience working with imports and freight forwarding industries and delivering exemplary customer service. Apply strong supply chain and logistics knowledge to facilitate the import of goods. Determine and track duties and taxes; process payments, analyze documents; and coordinate the transportation and storage of imported goods. Collaborate effectively with members at all levels of an organization to achieve goals. Equally comfortable working independently or collaborating as an integral team member. Highly computer literate with proficiency in MS Office Suite, Paylocity, FDA, USDA, AS400, IES CHB, and ISF.

Areas of Expertise

Classification Verifications

Teamwork / Collaboration

Supervisory Skills

Payroll and Scheduling

Standard Operating Procedures

Written/Verbal Communication

Strong Analytical Skills

FDA Documents / Product Codes

Exemplary Customer Service

Team Leadership and Training

Data Entry/Internal Systems

Strong Interpersonal Skills

Customs Requirements

Regulatory Compliance

Conflict Management

PROFESSIONAL EXPERIENCE

NISSIN INTERNATIONAL TRANSPORT 2015 – Present

Brokerage Manager

Supervise a team of nine, and orchestrate daily operations including scheduling staff, approving bi-weekly time cards, conducting performance evaluations, delegating tasks, approving yearly bonuses and pay increases, and auditing entries prior to duty pay in date. Respond to daily client correspondence, answer Customs and FDA inquiries to ensure timeliness.

Key Achievements:

Analyze and evaluate all client Standard Operating Procedures (SOPs).

Apply high levels of computer skills to upload documents into internal systems.

Support staff in reviewing classification verifications, POA verifications, FDA documents, and FDA product codes.

Facilitate and conduct monthly staff meetings to communicate information and gather feedback.

Communicate and update staff on new Customs, FDA, and federal regulatory requirements.

Train and orient new hires in Cargo Wise and Shipment Module systems.

Deliver excellent customer service by answering customer inquiries, providing information, and resolving issues in a timely manner.

AG CUSTOMS BROKERAGE / FREIGHT FORWARDING 2014 – 2015

Customs Supervisor

Supervised a team, delegated daily tasks, managed a demanding calendar of schedules, vacation time, and paid time off. Answered Customs and FDA inquiries to ensure timely response.

Key Achievements:

Supported staff in reviewing classification verifications, POA verifications, FDA documents, and FDA product codes.

Communicated and updated staff on new Customs, FDA, and federal regulatory requirements.

Applied expert data entry skills to enter data, and analyzed information to ensure completeness and accuracy.

Trained, coached, and mentored new team members to ensure procedural compliance.

Managed incoming and outgoing client correspondence.

Assigned new clients to staff, oversaw payroll and performance reviews.

DACHSER TRANSPORT 2012 – 2014

Entry Writer / Compliance

Analyzed import documentation received from import department to ensure completeness and accuracy. Reviewed invoices. Classified and entered data into internal system. Maintained precise and accurate records of air and ocean with US Customs.

Key Achievements:

Verified validation of POAs and FPOAs.

Filed protests, PEAs, and daily ACH statements.

Completed freight release, customs release, delivery, and invoicing for direct brokerage entries.

Managed remote entries, ISF filings, and followed-up with steamship lines and forwarders to resolve discrepancies and delays of ISF.

Applied knowledge of MARCS system to enter FDA filings and 7512 entries.

Filed and followed through on continuous bond applications.

Additional Experience:

GIF Services – Import Manager / Entry Writer (2007 – 2012)

C-Air International – Customer Service Representative (1989 – 2006)

EDUCATION AND TRAINING

Diploma Lawndale High School, Lawndale, CA

Broker and Freight Forwarding Training, Freight Forwarders Association

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