Victoria Trevino

Customer Relations and Business Development

Phone: 310-***-****

Address: **** ******* ********* ****

Tiburon CA, 94920

Email: adltg8@r.postjobfree.com

After several years in design and development and significant work in public and humanitarian service, I am looking forward to leveraging my broad experience and knowledge.

QUALIFICATIONS

AND SKILLS

• Professional Interaction with Clients • Strong Integrity • Optimistic • Passion for Hospitality • Design and Project Development • Problem Solving • Maintain Excellent Standards • Guest Complaint Resolution • Quality Assurance • Event Planning • Administrative Support • Customer Relations • Attentive to Details EXPERIENCE SkyWalker Ranch Properties 2018 to Present Guest Services Coordinator

• As Front of House under the direction of the General Manager, responsible for ensuring satisfaction of all guests and ensuring all functions are carried out effectively and efficiently.

• Connect with potential guests via telephone, email, property tours, and special events.

• Handle wide-ranging issues involving maintenance, housekeeping, and service concerns.

• Maintain productive relationships with vendors, managers, and internal staff.

• Staff events with volunteer and paid team members and oversee operations.

• Provide consistent guest services with ongoing team monitoring and on-point daily meetings. Epicurean Group, Inc. 2018 to 2020

Catering Manager/Event Manager

• Under direction of General Manager, maintained excellent customer service standards and oversaw kitchen, dining, and event facilities.

• Serviced 800 to 1000 guests and meals daily. Coordinated special events including unique menu creation, design, and décor.

• Coordinated with kitchen staff of 26 providing meals with a focus on organic and sustainable with an emphasise on plant based ingredients.

• Responsible for inventory accounting, maintenance of ledgers, food costs, and standards inspections. United Nations Human Rights Commission 2013 to 2018 Human Rights Consultant

• Women’s Advocacy Programs and Project Services.

• Worked extensively in Latin America and Africa.

• Lived in remote villages while enabling education and environmental program development. California State Legislature Senate Advisory Committee 2000 to 2010 Committee Member

• Appointed by Senator John Burton to the California Cost Control Comission.

• Brought private and public sector together to identify new approaches to management of and improving the efficiency of state programs while reducing unnecessary costs. Heaven on Earth Design and Development 1986 to 2012 Owner and CEO

• Created and managed my own company to design and build high-end residential properties.

• Designed, built, and remodeled approximately 75,000 square feet of custom residential properties in Paris, Sweden, London, Washington, Aspen Colorado, Bel Air California, and Malibu California. La Mancha Development 1980 to 1986

Sales and Development Manager

• Site aquisition for over 600 shopping center developments throughout southern California.

• Managed design, development, and leasing operations. EDUCATION University of Nevada Las Vegas: Hospitality Management Sotheby's Institute of Art United Kingdom

Ecole Escoffier, Paris France

Le Cordon Bleu, Lyon France

Rhodes School of Cuisine, Tuscany Italy

INTERESTS Trained and experienced designer.

Hospitality and guest services.

Contributor and reviewer for Marie Claire U.K and Huffington Post. Working with humanitarian projects such as Choice Humanitarian, Days for Girls, World Wildlife Fund, Jewish Federation, and Malala Fund.

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