Rebbecca Morales

**** ***** ***, *** *******, TX, 78250

210-***-****

adlteq@r.postjobfree.com

Summary: Hospitality for 17 years. Proficient in superior guest services and sales. Skilled at building rapport with clientele.

Employment History:

La Canter Resort and Spa June 2013 - Present

Reservations/Sales January 2013-Present

Making reservations for guest/group coming in, I sale the hotel for guest or groups to stay at the resort, charge guest for their stay/ do not arrive, I bring in revenue for the hotel and for other associates to have a job

Westin La Cantera June 2003 - 2013

Service Express Dispatcher July 2008 –December 2013

Promoted from Service Express agent in 2009

Answer inbound and outbound calls, placed in-room dining orders, assisted with valet and bell service request, transferring calls to various departments, and modified room reservations

Brannon’s Café October 2005 - April 2008

Waiter and cashier duties; computer data entry (micros)

Gantry Pool Server March 2005 - October 2005

Waiter and cashier duties; computer data entry (micros)

Gantry Pool Food Runner March 2004 - October 2004

Delivered food to servers for guests dining outdoors, helping servers to get their food to their guest on time and correct, to assist the servers to get what they need for their guest

Brannon’s Café Greeter June 2003 - October 2005

Greet and escorted guest to tables, took to-go orders

Pool Attendant June 2003 - October 2003

Folded towels so guest, cleaned up pool deck

Education:

William Howard Taft High School August 2002 - May 2006

Skills:

Microsoft Office Suite (Power Point, Excel, Outlook)

Customer Service

PBX multi-line phone system

Galaxy/Lightspeed/Starguest/Micros/Opera (Property management systems)/Hotsos

Aspire training