Manager Customer Service

JENNIFER R.

LAWRENCE

*** ***** **. *****, ** ***47 · 256-***-****

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1. I am a self- motivated worker with an attention to detail with strong organization and communication skills. That can thrive working in a fast paced environment either on a team or by myself. I have 4+ months working at Amazon in their Disability and Leave Services/ Accommodations department as a DLS Agent. I have 6+ years working as an Office Manager, and over 15+ years in the customer service field. I currently hold a state of Alabama Insurance Claims Adjuster license.

EXPERIENCE

SEPTEMBER - CURRENT

ERC DLS ASSOICATE/ AMAZON DISABILITY AND LEAVE SERVICES, AMAZON

● Answering calls / questions from other Amazon employees referring to their DLS leaves/ accommodations.

● Updating case files to reflect the information/ SLA guidelines that I provided.

● Set tasks for Case Managers/ Accommodations Consultant. 2015-2020

OFFICE MANAGER,

SCOTT ROOFING

● Addressed customer complaints/ issues they might have.

● Payroll

● Made sure all work done met the Alabama state builder’s code.

● Benefits.

2010-2015

Office Manager,

RCM Louvers

● Managed a 4 person team.

● Took orders/ placed order.

● Onboarding new employees.

● Customer service

2

EDUCATION

2018 - 2020

BUSINESS, CALHOUN COMMUNITY COLLEGE

2020

Insurance Claims Adjuster,, AdjusterPro Insurance School. SKILLS

● Proficient in Words can type 50 WPM.

● Knowledgeable of Dali platform.

● Understanding of ADA, FMLA, statutory leaves and disability policies and laws.

● Strong critical thinking.

● State of Alabama Licensed

● Xactimate

● Construction back ground

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