Deepak Toke.

Contact: 992-***-****. Email: adltd3@r.postjobfree.com

Synopsis

Experienced Training Professional with 19 years of experience in the field of Sales & Training. With the combination of sales for 12 years & in training for 7 years.

In Banking, sales of CASA, and cross sale of all other banking products.

In training, Training need identification, Content development, Training Management, Training Execution and capability development, Training effectiveness measurement, Trainer development in Banking & finance industry.

My key strength area is the combination of sales & training where I started my career in Sales and grown as a Manager in Bank.

A passionate learning and development person started as a Consultant Trainer from 2018 to develop with the experience, to transform the participants in the path of their success, by using the methodology of interactive, easy to understand language & flexible approach.

An experienced Trainer conducted trainings for ICICI Bank, Kotak Bank, ING Vyasa Bank, Religare (SME & HL).

Career Highlights:-

1.Company : ITM Edutech training Pvt Ltd, Vadodara ( Since Nov 2019 ) as a Manager Training for banking projects. (ICICI Bank, HDFC Bank, Axis Bank, Kotak Bank, 5 paisa)

Key Accountabilities –

Facilitating training and related activities to executive grade trainees.

Briefs on topics delivered on various topics:

Sales skills

Analyzing the Audience

Presentation Skills & Body Language

Techniques to make information “stick”

Handling “difficult” participants with ease

Developing spontaneity

Interpersonal Skills

Products training.

Calling candidates with Admin team for joining & doing joining formalities.

2.Company: Niveza India Pvt Ltd. (Feb 2016 – Nov 2018) as Senior Training Manager in Pune.

Key Accountabilities –

Business development planning for HR & organizational development with Management & implementation.

Training of existing and new staff.

Finalizing the candidate recruitment (final interview).

Training need identification, Content development, Curriculum planning, Training Management, Training Execution and capability development, Training effectiveness measurement.

Training includes induction, product and sales training.

Sales Quality audit, feedback & monitoring, Competition analysis.

Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.

Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Provides guidance and input on business unit restructures, workforce planning and succession planning.

3. Company : ITM Edutech training Pvt Ltd, Vadodara (Mar 2014- Nov 2015) as a Trainer for banking projects. (ICICI BANK, KOTAK BANK, ING VYSYA BANK, RELIGARE)

Key Accountabilities –

Facilitating training and related activities to executive grade trainees.

Briefs on topics delivered on various topics:

Sales skills

Analyzing the Audience

Presentation Skills & Body Language

Techniques to make information “stick”

Handling “difficult” participants with ease

Developing spontaneity

Interpersonal Skills

Products training.

Calling candidates with Admin team for joining & doing joining formalities.

4. Company : Standard Chartered Bank. Pune (Feb 2013 – Feb 2014) as a Relationship Manager – Premium Acquisition.

Job Profile :

Maintaining and growing the allocated Client Book by enhancing customer relationships.

Responsible for documentation and maintenance of records of all the business sourced and services delivered.

Acquiring HNI customers and offering them all the products. Customers on managing their investments and banking portfolio.

Generating potential leads for asset products like Credit card, Home Loan, Personal Loan, Loan against Property, Business Loan, etc. and passing on such leads to respective departments.

5. Company : Aakanksha Enterprises (Jan 2010 – Oct 2012)

Designation : Proprietor.

Profile :

Distribution of FMCG products like Foster`s Mineral water, Garden Namkin & Sagar Jelly.

Stationary supply & Courier services to corporates.

Retail & Institutional sales.

6. Company : AXIS Bank Ltd, Pune (May 2009 – Dec 2009) as a Branch Sales Manager.

Job Profile :

Recruit, develop & lead a New Client Acquisition team.

Achieving total Branch sales Budget. Enhancement and value generation from portfolio of new customers.

Portfolio monitoring, deepening and corrective actions for new accounts opened.

Training and recruitment of Sales Team. From joining formalities till Resignation formalities completion. Administration and facilities support to the Branch and ATMs.

Growth in New Acquisition, adding inputs by Training the sales team, guiding for market segmentation & help getting quality accounts. Monitoring portfolio growth in terms of Value, ATS build up & Productivity of all the team members.

Increasing Cross sell opportunity – product holding in terms of number and value.

Product training, operational risk training, KYC / AML training to Sales team & RMs. Assist team in acquiring new accounts from group companies / family of existing customers, their business channels & references.

Guiding the RM & Sales team for Market segmentation, Competition Benchmarking, Quality account sourcing in terms of customer mix, product mix, customer segments.

7. Company : HDFC Bank Ltd, Pune. As a Assistant Branch Manager (May 2006 - May 2009)

Job Profile :

Recruit, develop & lead a New Client Acquisition team.

Enhancement and value generation from portfolio of new customers. Portfolio monitoring and corrective actions for new accounts opened.

Training and recruitment of Sales Team. From joining till Resignation formalities completion.

Growth in New Acquisition, adding inputs by Training the sales team, guiding for market segmentation & help getting quality accounts.

Monitoring portfolio growth in terms of Value & ATS build up. Increasing Cross sell opportunity – product holding in terms of number and value. Cross sell various products

Product & KYC / AML training to Sales Manager & team of Sales Executives.

Guiding the Sales Manager & Sales executives for Market segmentation, Competition Benchmarking, Quality account sourcing in terms of customer mix, product mix, customer segments.

8. Company: ICICI Bank Ltd. Pune. (July 2004 – May 2006) as a Sales Manager

Job Profile :

Recruit, develop & lead a New Client Acquisition team to generate New Savings and Current Accounts, adding to the bank’s base through a mix of relationship executives, call center and feet on street operations.

Running Sales Offices as a profit center and taking care of administration and facilities required for the Branches. Handled the portfolio of Business Banking (Trade Finance including LC, BG, Fund and Non Fund Based Financing & Liabilities) in Small & Medium Enterprises Group for 6 months.

Training and recruitment of Sales Team. From joining till Resignation formalities completion. Monthly Incentive calculations for the sales team on the basis of performance for the month.

9. Company : Kodak India Ltd. North Maharashtra & Marathwada region. (July 2002 – June 2004) as a Sales Support Assistant.

Job Profile :

Key responsibilities involved development of new markets.

Recruiting & training sales executives. Arranging the Promotional activities.

Appointing distributors.

Product promotion & sales, Distribution channel management [dealer, distributor].

Retail & Institutional sales.

10. Company : Kinetic Marketing & Services Ltd. Pune. (June 2001 - June 2002) as a Sales Officer.

Job Profile : Key responsibilities involved selling of vehicles, Documentation & auto finance, Sales promotion activities, and maintaining customer relationship.

ACADEMIC DETAILS:

1.MBA HRD from IMCD, Pune University in July`2019 with `A` grade ( 8.13 CGPA ).

2.Masters in Marketing Management [M.M.M.] from Pune University in Dec-2001 with higher second class [58.77%]

3.B.Sc.[Chemistry] from North Maharashtra University, Jalgaon in June 1999 with second class [54.58%]

Personal Details:

Date of Birth : 4th May 1978.

Languages Known : English, Marathi, and Hindi.

Marital Status : Married.

Address : Jay Apartments, Flat No.5, Sector No.26, Plot No. 121, Near Big India, Pradhikaran, Nigdi, Pune-44.

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