Sales Executive Customer Service
Resume:
Neama Mohammed Sayed
**********@*****.***
ABOUT ME
An innovative and motivated individual looking for new opportunities in an organization that complement my ambitious nature and support me to advance in my professional career during my tenure.
PERSONAL INFO
Name : Neama Mohammed Sayed
Date of Birth : 30
th
September 1990
Nationality : Egyptian
Marital Status : Married
Address : Abu Dhabi
Languages spoken : Arabic (Native) and English (Fluent) EMPLOYMENT HISTORY
Organization: International Indian school
Designation: Arabic, UAE social studies, moral Education and Islamic Studies Teacher Job Tenure: June 2019 – April 2021
Current Job Responsibilities -Taught Arabic language, UAE social studies, Moral Education, Islamic studies
Taught the fundamentals of Arabic language, inclusive of its historical and cultural significance
Prepared weekly plans, work sheets, Scheme of work, index for every week
Devised course objective and teaching approach for students of different age groups
Invigilated internal examinations
Prepared examination papers and graded them
Coordinated departmental meetings and Parents-Teacher Day’s session
Organization: ACE hardware ( AL- Futtaim Group ) Designation: Customer service representative .
Job Tenure: Sep 2018 – June 2019
Current Job Responsibilities –
Responsible for my Department when it comes to replenishment, merchandising and pricing.
Greeting customers, assist them with their needs and trying to provide them a great experience.
Trying to achieve the department budget and Store overall sales budget by implementing sales techniques that I was learnt in ACE.
Doing daily price checks to avoid wrong prices.
Always attending customers with a smile.
Trying to solve their issues and make them happy again.
Responsible for arranging the delivery schedules for customer deliveries.
Calling the customers for collecting their orders from the store when its ready.
Receiving damage machines from customer, send it for repair in the service center and follow up with the vendor then update the customer.
Maintaining customer request log for the items which is out of stocks and calling the customers once we stock it back.
Responsible for ordering and replenishing the impulse area and monitor the expiration of the food and beverages.
Organization: Du Telecom
Designation: Sales Executive
Job Tenure: February 2018 – September 2018
Current Job Responsibilities - As a sales executive, I am mainly responsible for achieving my quota of assigned products and service. Due to my previous experience as a customer service expert, I am also responsible for handling sensitive cases and queries for a diverse portfolio of customers.
Organization: Tanta Unversity Hospital
Designation: Administrative Specialist
Job Tenure: May 2014 – July 2017
Responsibilities: My daily administrative duties comprised of handling the office inventories, managing mailing and distribution list, scheduling meetings and interviews, filing and receiving documents for the office, operating heavy office machineries such as photocopiers and scanners. I was the main coordinator amongst various department to solve the day to day operational issues
Organization: Carrefour
Designation: Customer Service Expert
Job Tenure: September 2013 – April 2014
Responsibilities: With my previous experience in Tedata, I was handling a much larger customer base at Carrefour and in a short amount of time, advanced to the position of customer service expert during my tenure.
Organization: Tedata
Designation: Customer Service and telesales executive Job Tenure: February 2012 – August 2013
Responsibilities: I was in charge of answering queries to the customers regarding any products and services. As a telesales executive, I was assigned to sell a specific quota of products via telemarketing.
EDUCATIONAL QUALIFICATION
Basic Education Division, Arabic Language and Islamic Studies Department Faculty of Education
Tanta University – 2012 (Grade: Very Good)
TRAINING COURSES
ICDL Degree (Grade : Excellent)
MICIT Certification in the 90
th
percentile (96.90%)
English Language 16 Levels (Grade : Excellent)
Soft Skills Diploma (Grade : Excellent)
CORE COMPETENCIES
Compliance
User and Customer Support
Business Ethics
Presentation and Communication
Expert
Professional and Disciplined
Critical Analysis and Instant Problem
Solving
Advanced Software Application
(Oracle, Siebel Communicator, Retail
Wincash)
TECHNICAL EXPERTISE
Siebel Communicator CRM 8.1
Wincash Sales and Logistics
Customer service expert
MS Office Proficient (Access, Excel, Word and PowerPoint) Reference available upon request
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