Jan Mankiewicz-Diaz

**** ********** ***., *** ****, Ca. 91401 ● 818-***-****● adlt7h@r.postjobfree.com

HEALTHCARE PROFESSIONAL

Verifiable History of Outstanding Achievements

Total Dedication in Exceeding Expectations in Challenging Environments

Compressive knowledge and experience in operations of a healthcare organization and principles of healthcare management organization with 20 years’ experience in the acute, rehab and outpatient settings. Experienced and confident in interdisciplinary communication and presentations, and in-depth knowledge of departmental goals and objectives within a hospital organization. Excellence in working with teams, and autonomous, motivated, and resourceful when working independently. Proficient at data tracking and analysis, quality improvement. A motivated leader with strong organizational, and interpersonal skills coupled with demonstrating multi-tasking abilities and proficient with medical terminology. Dedicated, organized professional with superior communication and customer service skills with the proven ability to efficiently plan and manage multiple assignments to meet timely deadlines. Passionate about ensuring everyone adds value, inspiring them to consistently meet or exceed targets while providing encouragement and facilitates a positive organizational culture.

TECHNICAL ACUMEN

Microsoft Office Suite: Excel, PowerPoint, Word, Outlook

Applications: Epic, Kronos, Adobe Acrobat,

Operating Systems: Microsoft Windows

CORE COMPETENCE

Excellent Communication Skills

Outstanding Interpersonal Skills

Training & Development

Strong Organization Skills

Customer Service Management

Front Desk Reception

Office/Records Management

Health System Optimization

Database Administration

Spreadsheets/Reports

Calendar Management

Administrative Support

CAREER HISTORY

Cedars-Sinai Medical Delivery Network, Los Angeles, CA 8/2019-present

Patient Service Representative II

Providing exemplary customer services for 50+ Primary Care Physicians (PCPs) as a representative of the organization in the Call center

Ensuring accurate and efficient onboarding new patients by setting up their Electronic Medical Records (EMR), verifying insurance coverage, making the initial patient visit appointment with PCPs to improve the customer interface with the organization

Expedite care needed by customers by initiating referral requests for specialists and pharmacy refill requests

Scheduling expertise for existing patients with their PCP to ensure provision of needed services, and updating the master schedule for PCPs and support staff

Cedars-Sinai Medical Center, Los Angeles, CA 12/2006-8/2019

Physical Therapy Assistant II

Dedicated primary Physical Therapy Assistant for ten years on the orthopedic unit. Experience with spine, oncology, and cardiac floors.

Provided excellent, evidence-based care and customer service for rehab of inpatients

Completed all required documentation and communication on each patient pertaining to the treatment received with the primary PT and the multidisciplinary team

Educator for physical therapy assistant students

Coordinating of care for patients with the primary PT, as well as the multidisciplinary team that include the MDs, RNs, SW etc.

Advised students on the importance of patient safety and handling while working with them, as well as the importance of following regulatory guidelines as set within scope of practice, which included accurate documentation

Actively participated in policy change as part of a quality improvement project for provision of evidence-based care for orthopedic patients.

Presented education at new employee orientation for the hospital on importance of safety and body mechanics

Community outreach by provided information to student volunteers interested in working in healthcare

Casa Colina Centers for Rehabilitation, Pomona, CA 4/2004-12/2006

Physical Therapy Assistant

Provided rehabilitation of patients with multiple musculoskeletal, neurological, and integumentary impairment.

Excelled in the healing of pressure ulcers, diabetic ulcers, trauma wounds, amputations, and surgical sites in the wound care program

EDUCATION

Major in Healthcare Management - MBA with anticipated graduation in late 2021

Western Governors University

Major in Business Management - Bachelor’s Degree in 2020

Western Governors University

VOLUNTEER EXPERIENCE

AIDS/lifecycle Ride for 3 years

CERTIFICATIONS

Licensed California Physical Therapy Assistant #6481

Six Sigma Yellow Belt 2020

REFERENCES

Professional References are available on request

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