Jean-Marc Auger

*** *** ********** 819-***-****

Swisha, QC, J0X3M0 adlt31@r.postjobfree.com

Profesional Summary I am a bilingual, focused, positive, energetic individual with always a positive view in every situation, fast learner, hard worker, a natural leader and a great team player. Organised, with great common sense and I keep a proactive approach thinking outside the box even in the most stressful situations.

Skills and Experience

Organized

Active listening

Excellent Bilingual Communication

Problem Solving

Time Management

Excellent Written Communication

Impeccable Customer Service

Navtours Inc.

Boat Mechanic / Marine

Technician

Bahamas

Dec 1 2013- current

Operate and maintain highly technical propulsion, mechanical and power generation systems

Operate all marine systems engineering equipment onboard ship, troubleshoot failures, advise command on limitations and repair as required to restore system function

Execute and track maintenance schedules to keep the ship’s engineering equipment in prime condition

Respond to emergencies

Diagnosing and fixing mechanical issues

Troubleshooting electronic issues

Running diagnostics on motors

Work with the service team to perform all marine repairs required

Make repairs/adjustments needed and identify prior to charter

Identify possible performance issues (propping, planing, leaning, cavitating, proposing, etc.) and repair or suggest repairs accordingly

Garry's Automotive

Manager and Shop Foreman

Ottawa

Sep 1 2009 – Dec 1 2013

Responsible for the day to day operations and profitability of the service department

Overseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectiveness

Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis

Hire, coach, train and reward employees to advance and achieve department objectives

Work alongside the service department and train associates on dealership’s policies and procedures

Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction

Develop, execute, and follow effective customer relations policies Establish good working relationships with the service department, manage technician productivity, work with Shop Forman to ensure customer vehicles are serviced properly and in a timely manner

Monitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and Technicians

Coordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service Advisors

Manages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claims

Ensure the department is in compliance with federal and provincial regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability and market conditions

Education Automotive Technician Certification

Algonquin College

Qualifications Possesses technical training from a technical college

Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)

Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service

Excellent communication, presentation, and interpersonal skills

Valid Ontario Driver’s License with clean driver’s abstract References upon request

Contact this candidate