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Service Consultant

Location:
Rio de Janeiro, Brazil
Posted:
April 19, 2021

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Resume:

MÁRCIO LUÍS MORGADO

Brazilian, married, * sons

Adress: Rua dos Oitis, 47 apto 103 – Gávea, Rio de Janeiro, RJ – 22451-050 Mobile: +55-21-991**-****

Home: +55-21-227*-****

e-mail: adlsz1@r.postjobfree.com

Academic Background

• Bachelor of Technology – Btech System Analysis and Development - Estácio, Rio de Janeiro, 2019

• MBA ( IT Management ) UFRJ/NCE, Rio de Janeiro, 2002

• MBA ( Business Intelligence ) UFRJ/NCE, Rio de Janeiro, 2015

• BS DEGREE (Computer Science), PUC-Rio de Janeiro, 1986 Main Qualifications:

• Executive in business area with career developed inside an Information Technology Company.

• Based on results, decided and persistent in achieving aims.

• Global vision of business and constant professional improvement.

• Facility in interpersonal relationship with clients, communicative and dynamic.

• Organization and team motivation.

• Partnership e reciprocity concepts.

• Excellent view of new business opportunities at segments and success in contract negotiations.

• Many national and international travels (USA, Central America, Europe and Africa), including one month of permanence at USA to English improvement with the objective of attending to commercial meetings, seminaries, etc...

• Operational and technical activation at National level implanting systems and solving operational problems at many companies of Rio de Janeiro, Minas Gerais, Espirito Santo and northeast and north states of Brazil.

• Analyze, develop and present solutions to C-level executives.

• Elaboration and negotiation of business contracts at small, medium and big level and also Information Technology Services involving complex solution

• Coordination and definition of sale channels to each segment of Brazilian territory.

• Definition of Business development strategies, qualification of new opportunities with direct actuation and among partners.

Professional background:

Broadcom - CA Technologies, Rio de Janeiro, Brazil Mar/2018 – until now

American Software Company, with revenues around U$4 B and 11.300 employees – Sr. Service Consultant

Reporting to Director Service and responsible at Caixa for Mainframe and Enterprise Softwares. Supporting IDMS mainframe database, API Management and CA Endevor – mainframe life cicle manager. Implement best practices, integrating process, strategic prospecting, demo products and features. Rapport building for sales and customer meetings. The result until now, reduced spend on mainframe with other competitor, and excellent result to launch PIS and FGTS projects for all Caixa consumer. Supporting Open Mainframe solutions.

JobCTRL, Rio de Janeiro, Brazil Ago/2015 – Mar/2018 Hungarian Software Company, with revenues around U$20 M and 500 employees - Account Executive Reporting to Director Sales Manager and responsible Rio de Janeiro territory, with the objective of improving and developing top executive relationship, planning and executing a strategic business plan.

JobCTRL provides high people improvement, project assurance, monitoring performance for resource.

Sales included cloud, software and services (implementation, consulting and integration), managing channel partners for opportunities on my territory. CTIS Informática, Rio de Janeiro, Brazil Sep/2015 – until now Brazilian Software Company, part of Sonda with revenues around U$1,20 B and 15000 employees - z/OS IDMS and DB2 Database Admininstration na CTIS Tecnologia Project at CAIXA full time, reporting to Database Manager. Responsibilities and achievements:

- Maintenance, configuration, integration with any platform for IDMS, DB2 and SQL Server s;

- Support for developers on Stored Procedures(DB2 and SQL/Server) and Table Procedure(IDMS);

- Implement access for IDMS from IBM Data Studio (Eclipse) with JDBC connection;

- Implement access for IDMS from SAP Power Designer and MS Excel with ODBC connection;

- Responsible for project PAGAMENTO PIS, accessing SQL/Server, IDMS and DB2 for payments in all Brazilian extension. Total of R$1,7 billion for 1,2 million retirements.

- Preparation on NodeJS environment

- Creation of API WEB RESTfull

Extreme Networks, Rio de Janeiro, Brazil Nov/2014 – Jun/2015 American Hardware Company, with revenues around U$520 M and 7.000 employees - Account Executive

Reporting to Country Manager and responsible for Petrobras and all accounts in Rio de Janeiro and Espirito Santo with the objective of improving and developing top executive relationship, planning and executing a strategic business plan.

Extreme Networks provides high performance, open network innovations for enterprises, service providers and internet connections.

Sales included hardware, software and services (implementation, consulting and integration), managing channel partners for opportunities on my territory. SAP, Rio de Janeiro, Brazil May/2013 – Nov2014

Germany Software Company, with revenues around U$20 B and 14.000 employees - Account Executive Reporting to Public Banks director and responsible for BNDES (Banco Nacional do Desenvolvimento Econômico e Social) and BNB (Banco dos Nordeste do Brasil) with the objective of improving and developing top executive relationship, planning and executing a strategic business plan.

SAP provides software and IT services that help the customers optimize resources and protect the environment in 5 different Business Units, Applications, Analytics, Mobile, Database & Technology and Cloud.

Sales included software and services (implementation, consulting and integration), managing channel partners for opportunities on my territory. Quest Software, Rio de Janeiro, Brazil Feb/2011 – Feb/2013 American Software Company, with revenues around U$850 MM and 3.600 employees Territory Account Manager

Reporting to Country Manager and responsible for Petrobras, Vale and Telecom industries with the objective of improving and developing top executive relationship, planning and executing a strategic business plan.

Quest Software provides software and IT services that help the customers in 6 different Business Units, Automation & Administration, Data Protection, Development & Atomization, Identity & Access Management, Migration & Consolidation, Performance Monitoring, to maximize the value of their technology investments.

Sales included software and services (implementation, consulting and integration), managing channel partners for opportunities on my territory. In Q1 closed and managed the deployment at Petrobras by Brazil and in Q3 close the biggest deal of Latin America in TIM, both for Identity and Access Management.

Hewlett-Packard - Software, Rio de Janeiro, Brazil 2008 – 2011 American IT Company, with revenues around U$130B and more than 20.000 employees Sales Specialist for Software Solutions

Reporting to Business Unit Manager and responsible for Oi, with the objective of improving and developing top executive relationship, planning and executing a strategic business plan. Sales included software and services (implementation, consulting and software and hardware integration), supporting channel partners for any sales on my territory, including named accounts.

During this period led and negotiated many customer requirements, with integrated software, hardware and routers solution, established and agreed appropriate contractual arrangements ensuring that HP and OI objectives were met, for example: new services addition to RJ data center services contract, Software upgrades including maintenance services and software version upgrades in order to implement new functionalities. Responsible for Government Regional accounts with partners and others CME (communication, media and entertainment) accounts such as Marinha do Brasil, Eletrobras, Globo, Embratel and Claro. CA, São Paulo and Rio de Janeiro, Brazil 2004-2007 American Software Company, with revenues around U$12,8B and 13.800 employees Account Director – São Paulo State Government (São Paulo) 2006-2007 Responsible for direct sales in Government Companies on São Paulo state, focused in Prodesp. Working together with Business Partners helping them to consolidate CA brand into the government vision and looking for new business and new revenues. Created a partnership for delivery services IT with CA tools with the main integrators helping and supporting. Main Projects:

• Identify the Best Business Partners for assigned region.

• Create Sales and Market Strategy for Business Partners.

• Negotiated alliances, partnerships and joint ventures in software sales, technical support, and professional services.

• Responsible for $2 million USD (net) in new business revenues on first quarter. Territory Manager – Channel & Alliances (Rio de Janeiro) 2004-2006 Responsible for indirect sales in Rio de Janeiro, Minas Gerais, Espirito Santo northeast and north states. Working together with Business Partners helping them to consolidate CA brand into the market and looking for new business and new revenues. Make alliances with the main integrators helping and supporting all new initiatives was one of this initiatives. Main Project:

• Identify the Best Business Partners for assigned region.

• Create Sales and Market Strategy for Business Partners.

• Negotiated alliances, partnerships and joint ventures in software sales, technical support, and professional services.

• Responsible for $1,2 million USD (net) in new business revenues. AUM Management, Rio de Janeiro, Brazil 2001-2004

Brazilian Integrator Company, with revenues around U$800K and 12 employees Business Development Manager

Responsible for top accounts in Rio de Janeiro and other states as a BMC Partner Working in strategic business plan, developing customer relationship, pre-sales activities which involves preparing and delivering complex proposals to support the BMC account team as a cross function. Launched and support the US and Israeli companies to develop and consolidate their business in the Brazilian market as Algosec, Eurikfy and Softbase. Part of this job was identifying Business Partners.

Close first Project for votation by SMS at TV Globo for Big Brother thru Yavox platform connected to 27 mobile companies.

BMC, Rio de Janeiro, Brazil 2001

American Software Company, with revenues around U$2,2B and 6.500 employees Sales Executive Directed the complete marketing/sales programs for BMC Software in Rio de Janeiro and Espirito Santo. Developed marketing plans, prepared financial and product forecasts, analyzed competitor activity and market trends. Responsible for strategic sales and consulting services. Compuware, Rio de Janeiro, Brazil 2000-2001

American Software Company, with revenues around U$1B and 15.000 employees Sales Executive Directed the complete marketing/sales programs for Compuware Mainframe Software in Rio de Janeiro. Developed marketing plans, prepared financial and product forecasts, analyzed competitor activity and market trends. Responsible for strategic sales and consulting services. Computer Associates, Rio de Janeiro, Brazil 1995- 2000 American Software Company, with revenues around U$12,8B and 13.800 employees Sales Executive Directed the complete marketing/sales programs for CA Software in Rio de Janeiro and Minas Gerais. Developed marketing plans, prepared financial and product forecasts, analyzed competitor activity and market trends. Responsible for strategic sales and consulting services. Languages:

• English – Fluent (Written, listening and conversation). Badgeds: https://www.youracclaim.com/users/marcio-morgado

• Mainframe Solutions Portfolio 1 -Sales, Broadcom, 2020

• Mainframe Specialist - Linux Operations and Programming - Experienced, Interskill, 2020

• Mainframe Application Programmer – IBM Development Environment – Fundamentals, Interskill, 2020

• Mainframe Systems Programmer – Systems Programming – Fundamentals, Interskill, 2020

• Mainframe Specialist - IBM Mainframe Environment - Fundamentals, Interskill, 2020

• CA Endevor® - Developer Foundational, Broadcom 2020

• CA IDMS™ - Database Navigation and Fundamentals, Broadcom 2020

• Blockchain Technologies, Interskill, 2019

• Basics for Zowe™, Interskill, 2019

Courses:

• Project Management - Theory and Practice, Projectlab, 2015

• Challenger Selling – Lead the Way, SAP, 2014

• Business Process Manage, PUC, 2013

• Whiteboard Selling, HP, 2010

• PMI Foundations, HP, 2009

• ITIL Certified, HP, 2008

• Solution Selling CA, 2004

• Valuation, IBMEC, 2003

• Financial Math, PUC-Rio de Janeiro, 2003

• TAS – Target Account, CA, 1997

Rio de Janeiro, 13th Nov, 2020

Márcio Morgado



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