Custom service expert
Resume:
Jannah Haggins
Kansas City, MO *****
adlswg@r.postjobfree.com
To obtain employment where I can utilize and contribute excellent clerical, customer service and management skills. Long term goal after graduation in the fall of 2019 from Penn Valley Community College, I plan to dedicate my career as a Physical Therapist in a healthcare setting providing direct patient care. I can provide compassion and professionalism as a team member and be an asset to your organization.
Authorized to work in the US for any employer Work Experience
Supervisor/Manager
Luftis Fried Fish - Kansas City, MO January 2020 to Present
Responsibilities
As A Manager In A Restaurant, I open and close the store on daily, I also help with tasks such as Cooking, Prep Work, Cashiering, Cutting Fish,
• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed • Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff • Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus
Cashiers/ Customer Service
Waterfall GiftShop - Kansas City, MO July 2019 to January 2020
My job Includes Tasks such as Providing customers with Product information, billing items to customers rooms for later charges at the end of their stay. I Also complete tasks such as Stocking, Tagging, Re Organizing shelves & Cleaning The store . Accurate counting of money bank, Opening and closing the store. Self Motivated & Reliable. Providing excellent Customer Service is my goal.
Cashier/Customer Service
CVS Health Retail - Lees Summit, MO July 2017 to November 2018
I currently assist customers with purchases, stock shelves, print and take pictures and passport photos. I provide excellent customer service, speedy but accurate check outs, scan time and percent is above average.I'm customer friendly and good at building relationships with customers. I take pride in my job and helping others on a daily basis
Cashier/Customer Service
Dunkin' Donuts - Blue Springs, MO March 2017 to June 2018
Provide customer service, take orders,make coffee, create drinks, clean lobby, restroom, dishes and provide great fast but accurate customer service
Cashier and Customer Service
Luftis fish - Kansas City, MO January 2017 to May 2018
I clean up the restaurant, serve guests, assist with making orders, inventory control and responsible for the front line.
Material Handler
Coleman Warehouse - Olathe, KS January 2018 to March 2018
I loaded, unloaded, palatized products to be shipped to retail stores, I also assisted in using compactors, hand held devices, and machines
Customer Service Representative
Centrinex - Lenexa, KS September 2017 to March 2018
my job title at centrix is to provide excellent customer service to customers as well as input information into the system process orders, listen to customer complaints as well as search for orders place orders and review orders. I also
processing loans, transfer collection calls
interacting with customers over the phone
Account Manager
CONSUMER ACQUISITIONS - Lenexa, KS June 2016 to October 2017
direct marketing, assisting customers with great cable prices and offers.
Packer and Shipper
Jc penny's - Lenexa, KS October 2016 to January 2017
I sort, pack and ship products to customers homes. After verifying the product is in good condition.
Appliance Sales Associate/ millwork
The Home Depot - Independence, MO March 2013 to June 2016
Duties: As an appliance associate i sale appliances,give product knowledge, provide information on product features and knowing related items to sell an entire project.i also provide information regarding extended service protection and selling protection plans.I like to provide fast, friendly service to
customers and I am responsible for actively seeking out customers to assess their needs and provide assistance. I maintain the in-stock condition of assigned areas and ensure that they are clean, shoppable, and safe.
Skills: strong customer service skills,very professional, knowledgeable about what I'm selling, details provided as well as providing information about warranties.
4210 Lee's Summit Road
Independence, MO 64055
Telephone: 816-***-****, extension 550
Supervisor: Kasie Owen
Length of Employment: March 2013 to Present
Duties: Head Cashier working varying shifts. Duties performed outlined as follows: • Monitor the work of cashiers on a daily basis
• Create and distribute cashier schedules and till allocation
• Ensure that workload is equally divided between cash registers
• Perform cashier duties during cashiers' absence or extreme workload
• Supervise the activities of checkout stations on a constant basis
• Handle store operations in the absence of store managers
• Evaluate performance of cashiers and provide managers with information on appraisals
• Ensure that each customer's transactions are processed accurately and in a time efficient manner
• Generate and maintain account related reports
• Manage bank deposit activities and ensure cash is counted accurately at the end of each
Shift
• Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
• Identify and address any account related problems on an immediate basis
• Ensure that all items are appropriately displayed on shelves and oversee maintenance of store • Resolve employee conflicts and ensure that any customer complaints are handled immediately
• Interview, hire and train new employees to work as cashiers
• Identify and correct cash register errors and take measures to ensure that further errors
do not happen
• Maintain and update daily, monthly and yearly account spreadsheets
• Provide assistance with year-end inventory preparation
RESUME
Experience from
Guidance Child Care
8101 Bannister Road
Kansas City, Missouri 64134
Telephone: 816-***-****
Supervisor: Hawaii Al-hassan
Length of Employment: Year 2011 to 2013
Duties: Observed and monitored children's play activities. Kept records on individual children, including daily observations and information about activities, meals served, and medications administered. Instructed children in health and personal habits such as eating, resting, and toilet habits. Read to
children, and taught them simple painting, drawing, handicrafts, and songs. Organized and participated in recreational activities, such as games. Assisted in preparing food for children and served meals and refreshments to children and regulated rest periods.
Reason for Resignation: Resigned. Accepted position at the Home Depot.
Sharks Fish and Chicken Restaurant 3029 Prospect
Kansas City, Missouri 64128 Telephone: 816-***-**** Supervisor: Abid Abdullah
Length of Employment: Year 2010 to 2012
Duties: Worked under the supervision of experienced chefs, received on-the-job training as a prep cook. Assisted senior chefs in the preparation of their stations by chopping, slicing fruits and vegetables, and washing food prior to cooking. Eventually assisted in preparing salads and plating food. Worked under high pressure conditions to provide excellent customer service. Ability to perform all tasks as required. Reason for Resignation: To enroll in Penn Valley Community College to obtain my degree as a Physical Therapist.
Special Recognition
Nominated as "All Star" of the month in 2013 by my peers and supervisors at the Home Depot.
Education
Physical Therapist
Penn Valley Community College
Present
Diploma
Universal Academy - Kansas City, MO
2011 Skills
• Customer Service • Food Service
• Arabic
• Crew Member
• Social Media Marketing (3 years) • Social Networking (3 years)
• Account Management (2 years) • Web Services (3 years)
• Marketing (3 years)
• Public Speaking (2 years) • Customer Service (9 years) • Sales (7 years)
• Cash Handling (8 years) • Team Member
• Fast Food
• Food Prep
Certifications and Licenses
Driver's License Forklift Certification
Additional Information
Skills:
• Excellent oral and written communication skills and professional presence with customer service. Advanced clerical skills
• Ability to interact effectively with people on all levels
• Ability to deal with issues with tact and confidentiality
• Ability to work in a fast-paced environment and perform a variety of tasks without supervision
• Excellent oral and written communication skills and professional presence with customer service • Advanced clerical skills
RESUME
JANNAH HAGGINS
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