DINESH

SREENIVASAGAM

Lead Business Analyst /

Solution Designer

+91-996**-*****

dinesh.sreeni (skype)

adlsr5@r.postjobfree.com \

adlsr5@r.postjobfree.com

https://www.linkedin.com/in/dinesh-

s-74ab452a/

SKILLS SET

Domain: Telecom, E-Commerce, Retail

(OMNI channel Portal) and e-Learning.

COTS Product: Metasolv M6, Siebel CRM,

Cramer6 & In-house (Century) products

Telecom Product: Fixed service, Broadband,

Wireless (Mobile).

Telecom Standard: eTOM, TAM, SID, TMF.

MODELLING TOOL:

Visio, Lucid Chart, BPMN.

PROJECT MANAGEMENT:

JIRA, Confluence

TRAINING ATTENDED

Agile Software development

Agile Scrum Method

Enterprise Architecture

Agile Product Owner

AWARDS & HONORS

Received appreciation emails from end

customer.

Star of the Month Award – ICS

Rising star award – TCTSL

LANGUAGES

Tamil (native)

English

PERSONAL INFORMATION

Birthday, May 17, 1988

Gender, Male

Marital Status, Married

Nationality, INDIAN

Passport, Valid till 2029

Visa, B1/B2 United state travel permit

PROFILE • ABOUT ME

A dynamic professional with over 12+ years of total Diversified experience in IT Solution design Management for Large Telecom project. Expertise in Requirements gathering, Solution design, estimation, pre-sales support and post production support. Has played various roles like Business Analyst, Solution Architect, Scrum Master and Program manager for Digital transformation projects. CAREER HIGHLIGHTS

Ability to drive the Design activities on a Program and work collaboratively with stakeholders like Business, Operational, Product Managers, Architects, Technical Team to identify multiple solution options and determine the best possible solution.

Adept at creating and transforming business requirements into functional/Nf requirements and designing business process models using BPMN, UML diagrams

(Use Case, Sequence, Activity diagrams) in MS Visio and Lucid Chart.

Proven ability to Lead and manage project from inception to closure, collaborating with teams across various geographic locations ensuring project objectives are met within the Triple constraints (Scope, Time and Quality).

Overall understanding of CRM, CPQ, Service Order management (SOM), Service Orchestration, Inventory management, Service fulfilment (CFS, RFS), Workflows

(New/MACD) and Service provisioning processes for a large Telecom Operator

(B2C) and delivered solutions using Industry standard processes (eTOM)

Experience in requirement management for New Launch, Service Improvement Program & Migration processes) programs on OMNI channels, Fixed-lines FTTC, FTTP & Ethernet services (EPL, EDI, EVPL).

Good exposure on running Agile ceremonies, including Product roadmap, User story creation using INVEST methodology, big-room planning, stand-ups, iteration planning, demos, and retrospectives.

Extensive experience in creating Epic, User Stories, Business Requirement Documents (BRD), Functional Requirements Document (FRD), Software Requirements Specification (SRS), Use Case Specification Documents, Requirements Traceability Matrix (RTM), Change tracker (CR). WORK EXPERIENCE

Sep 2018 – Till date Chennai, IND

Manager – Business Analysis & Solution design

Cognizant technologies Solutions

Sep 2014 - Sep 2018 Chennai, IND

Sr. Associate – Product Management

Excelacom Technologies Private Limited

Aug 2011 - Sep 2014 Bangalore, IND

O/BSS Consultant – Module lead

Infinite Computer Solutions Private Limited

Feb 2011 - Aug 2011 Chennai, IND

Developer Delivery, Prodapt Solution Private Limited Apr 2010 - Feb 2011 Chennai, IND

Billing Analyst, Wipro Ltd

June 2008 – Apr 2010 Chennai, IND

Executive – Order Processing

Tata Communication Transformation Service Ltd

EDUCATION

Masters of Computer Application, 2011, Madras University – 71.06%. Chennai – Tamil Nadu.

Bachelor of Computer Application, 2018, Jaya college of Arts and Science, 71.29%, Chennai – Tamil Nadu.

Completed 12th - 2005, St. Joseph Matriculation. Hr. Sec school – 79%, Chennai. DINESH SREENIVASAGAM

Lead Business Analyst / Solution Designer

ANNEXURE - KEY PROJECT DETAILS

Org 1: Cognizant Technologies Solutions Span: (sep’18 –present) Lead Business Analyst:

• Proficient in Collaborating & Coordinating with key Business Stakeholders to gather and analyze business requirements and proposed solutions to automate the process by performing Gap analysis.

• Demonstrated skills in interviewing business units, stakeholders and technical leaders to gather and clarify business requirements, guide Development & QA teams to resolve questions on the requirements and the intentions and business purpose underlying them

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

• Proposed To-Be process flows and demonstrated business value in terms of improvement in 3T factors (Time2Implment, Time2Deliver and Time2Market) by hosting the integration and manual touch points

• Host and attend Developer Partner Group (DPG) meetings and gather enhancement to convert gaps into stories. Delivered product features presentation in order to obtain buy-in from key stakeholders.

• Good exposure on running Agile ceremonies, including big-room planning, stand-ups, iteration planning, demos, and retrospectives.

• Creating & sharing the weekly status report with all the stakeholders to show the progression/risks/achievements of the project.

• Protecting the teams from outside interruptions and distractions and remove any impediments. Project Name: OMNI channel Portal (POS, Web\Mobile app). (Client: Verizon US) Scope: The objective of this project is to develop a virtual store where customers or representative can browse the catalog and select products of interest and add them into shopping cart. At checkout, items in the shopping cart will be presented as an order and customer will be asked to fill a shipping address, a Billing option and payment confirmation. Project Name: Digital Learning Application – (e-Learning). (Client: Pearson, Brazil) Scope: DLA is a digital-first courseware platform that offers integrated e-learning environment comprising digital textbooks, quizzes, practice exercises and instructional video among host of other features that empower learners to study at their own pace in and outside of the classroom.

Tools Used: JIRA, Confluence, MS office, Visio.

Org 2: Excelacom Technologies Pvt Ltd Span: (Sep’14 –Sep’18) Solution designer/Architect:

• Act as an interface between business and technology teams to understand customer needs and translate them to business requirements, business process flows and functional requirements.

• Managed small IT programs(Fixed network) and design relevant process areas for Service Order Management (SOM), Inventory(Address, Number, Equipment), Order Orchestration, workflow creation, Provisioning(CFS, RFS), Task Management & Event management.

• Participate in client discussions to understand the problem faced by the customer and articulates the same to internal stakeholders, define and document the problem.

• Analyze and assess requirements to identify upstream and downstream system and process impacts to proactively communicate impacts, risks, and solutions to other technology and business owners

• Responsible for the End to End system analysis, improvement, Processes base-lining and modeling of To-be architecture. Helps technical team on constructing API with mandatory parameters information(HLD/LLD)

• Proposed solutions(To-Be) to the client based on client interview, reverse engineering, gap analysis for the existing platforms(As-Is) against standard framework(eTOM).

• Provide a possible solution alternatives that factor in gap resolution, impact related functional/technical areas in order to assist in arriving at the final solution definition

• Handling requirement management for New Launch, SIP (service Improvement Program & Migration processes).

• Delivered demos to onsite Stake holders and Product Manager/Head. Tools Used: JIRA, MS officeI(Word, Excel, Ppt), BPMN - Visio. DINESH SREENIVASAGAM

Lead Business Analyst / Solution Designer

Senior Business Analyst / Product owner (BSS):

• Translates business requirements into Functional solution, High Level Design / Business process Model which is scale able and reliable

• Formulated agreed scope in system requirement document (SRD) which includes feature definitions, business context diagrams, business processes (AS IS and TO BE), use cases, process flows and prototype(wire frame)

• Defining technical details (Workflow, integration structure, NFR) in user story which can then be developed by developers and verified by QA

• Delivered product features presentation in order to obtain buy-in from key stakeholders.

• Reverse Engineer the requirements based on the issues that the client facing with Live application

• Conduct defect Analysis, Triage discussion and performing BAT(Business Accepatance testing).

• Update Agile tracking systems to provide transparency on product and sprint backlogs

• Worked with the Scrum Team and the Product Manager to negotiate the minimum viable product (MVP) for delivery.

• Conduct Backlog Grooming Sessions with the team and help them to revise and reiterate user stories when needed. Scrum master / Project lead:

• Develop and drive operational plans for new and ongoing project implementation activities through effective planning, coordination, communication and team leadership

• Work closely with product owners to understand the vision, objectives, and maintain backlog.

• Run daily stand-ups, epic/story grooming sessions and sprints retrospectives. Interact and engage with senior leadership and product managers to help team decide backlogs.

• Serve as a key bridge between individual scrum team members and dependent teams including third party vendors.

• Coordinate and facilitate design sprints involving product managers, developers, test engineers, UX/UI designers and other stake holders as necessary.

• Conduct regular reviews of metrics (e.g., burndown, stories committed v. completed) with Product Owner and Team members in ceremonies like Sprint planning, Retrospective and Backlog refinement. Project Name: Century Lead Management – L2C. (Client: Comcast LLC USA) Scope: A web-based portal designed to perform customer management activities like maintaining customer presale records(Lead, Opportunity, Quote), processing orders, service activation and support services. It provides centralized access to the customer information in a comprehensive way by connecting external systems with the help of in-house Interface to perform various tasks such as address validation and credit score.

Project Detail: Automatic Task distributor (R&D).

Scope: A Component to perform a role based automatic distribution of work to assignee within same or different user group based on pre-configured rules/Events. Assignment algorithm work on the principle of load balancing and round robin method. Project Detail: Order management and Service Fulfilment (C-OMS). (Client: Comcast LLC USA) Scope: An order entry portal which helps representatives to initiate & track the customer orders and helps to manage the end to end lifecycle of a customer request. This includes order establishment (data collection and validation), Order orchestration, workflow assignment, Event generation and provisioning process. COMS supports both New and MACD ordering scenario’s. Org 3: Infinite Computer Solution Pvt Ltd Span: (Aug’11 –Sep’14) Solution Consultant (OSS/BSS):

• Participate in client discussions to understand the problem faced by the customer and articulates the same to internal stakeholders, define and document the problem.

• Led work-group sessions with business managers to gain final approval on business requirements and solution documents. Delivered product features presentation in order to obtain buy-in from key stakeholders.

• Proposed solutions(To-Be) to the client based on client interview, Gap analysis process for the existing architecture(As-Is) against standard framework(eTOM).

• Provided end-to-end O/BSS based solution design covering areas like Customer order journey, Inventory management (Metasolv M6), Activation (Oracle ASAP) and OBRM(Billing & Rating)

• Conducting Training program to Client System Matter Expert ‘Train the trainer’ on Metasolv M6 various Modules include Order task Handling, Inventory Management, Network Design.

• Keep E2E delivery teams well informed of status of delivery effort and serve as a liaison between the customer and the development teams.

DINESH SREENIVASAGAM

Lead Business Analyst / Solution Designer

Scrum Master/ Telecom SME (Testing Project):

• Handled a team of 5 testers helped team to understand functionalities & Business requirement of Order management, Mediation systems.

• Reviewed Test cases prepared by internal Team as well Team from different Geo location(Vietnam, USA).

• Took responsibility of delivery and management of the tasks

• Involved in sync up call with onshore Dev team, QA manager and Business analyst to understand and identify the High Level and Mid- level "as is" and "to be" service delivery processes.

• Maintain draft and final testcase document deliverable in a SharePoint documentation system

• Creating & sharing the weekly status report with all the stakeholders to show the progression/risks/achievements of the project.

• Provided all support to the team using a servant leadership style whenever possible, and led by example. Project Name: OSS/BSS Digital Transformation. (Client : TOGO Telecom) Scope: This project is implementation of MSS 6.2 with integration of Siebel CRM, Oracle(AIA, M6, OBRM and ASAP). M6 application is used as Inventory and Order Management system

Project Name: ATLAS - Billing Mediation (CDR) system. (Client: Clearwire USA) Scope: This project aims at to perform end- end Testing in in-house Mediation(CDR/EDR) system. The solution provides centralized mediation and rating of all the type of usages (CDR/EDR) for different billing system instances. Major focus on this project to analysis and test Mediation system in iteration process and Report the progress to Client in-house product. Project Name: SalesForce CRM End –End Ordering flow – Testing Project. (Client: Clearwire USA) Scope: This project is to perform End-end Test on the implementation of Salesforce CRM to replace existing CRM system (Amdoc). Salesforce CRM integrates with Oracle SOA to manage its processes like integrate with Inventory system and its work flow. API’s will help to integrate & communicate with Clearwire environment and Database. Sales force CRM can Register New Customer, Modify existing customer.

Org 4: Prodapt Solution Pvt Ltd Span: (Feb’11 –Aug’11) Analyst:

• Providing application support to the application user for the issues in the Order management and Equipment Inventory.

• Mainly providing support to the Access Service and Provisioning team using Metasolv M6.

• Involved in handling complicated issues like Virtual circuit creation in ADSL services, Equipment instance creation and M6 Design Layout Record - task closure.

• Conduct knowledge sharing session on telecom networks, and Metasolv training on inventory and order management. Project Name: M6 Implementation & Support. (Client: Winstream Communication USA) Scope: This project is implementation of MSS 6.2 to support end-end ordering flow and maintaining their PSTN/Broadband network inventory. M6 integrate with many external system like numeric track, cable inventory and Billing system.

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