Sabrina Collier

Wise, VA ***** 276-***-**** adlsnc@r.postjobfree.com

Summary

Flexible Health care Representative with 3-5 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Cheerful and upbeat Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Skills

Report creation

Credit card payment processing

Senior leadership support

High-energy attitude

Customer relations

Quality assurance controls

Office equipment proficiency

Conflict mediation

Clerical support

Adaptive team player

Courteous demeanor

Inbound and outbound calling

Problem-solving abilities

Quality control

Call center experience

System implementation

Process optimization

Experience

CUSTOMER SERVICE REPRESENTATIVE 11/2020 to Current Sykes Inc. - Wise, VA

Evaluated customer account information to assess current issues and determine potential solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Documented conversations with customers to track requests, problems and solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Evaluated benefits for each caller to determine service needs and address concerns. Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations. Kept detailed records of customer accounts, including actions taken, issues resolved and medicare plan and account information.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.

Provided top quality control and eliminated downtime to maximize revenue. Delivered service and support to each customer, paving way for future business opportunities. Schedule Interview

Upheld privacy and security requirements established by Centene regulatory agencies. Set up and activated customer accounts to maintain QA satisfaction levels. Expressed appreciation for patronage, inviting and encouraging customer return visits. HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 03/2012 to 04/2016 Telemed - Wise, VA

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency. Processed patient payments and scanned identification and insurance cards. Answered multi-line phone system and directed callers to requested personnel and departments. Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Observed strict HIPAA guidelines at all times according to company policy. Greeted callers with enthusiasm, answering all phone calls by second ring. Education and Training

Mountain Empire Community College - Big Stone Gap, VA Certified Nurses Aide Health Aide, 02/2003

Norton Adult Center - Norton, VA GED

02/2007

Accomplishments

Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders. Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Consistently maintained high customer satisfaction ratings. Sabrina accomplishments

I have been in the Healthcare field for a total of about 15 years. I am ambitious and I am a somewhat hard person to put down, I stay steady on my feet at any cost. I have many values in life and in my employment concerns. i am a advocate of these things and Im willing to learn and take the next step in utilizing my knowledge to further the missions of your company. I also balance my life in both professional and personal success, I do practice and maintain a winning attitude. Have a CAN-DO attitude. positive upbeat and I stay focused, My communication skills are exquisite my motivation is Ask questions, Listen effectively, and last and not least Speak thoughtfully. I have a range of coaching skills I teach, coach and listen to create a positive environment, I believe in Teamwork Value different view points, Execute agreed upon plans, and with the knowledge of how to handle both good and bad situations. Together everyone achieves more, Change I seem to Accept it, Embrace It, and Initiate it, Believing that doing everything better, faster, and cheaper. My initiative is to Seek opportunity clarify with good judgement, also like every other person that loves what they do I take intelligent risk with my head held high. And accountability to know my responsibilities, Live up to my commitment. So with all this being acknowledged I want to say I want to work with a Open company where everyone has the information and tools to grow and excel. I want to be a part of your company and I want to grow within the quarters of this company. I truly appreciate the fact you took the time to look over my resume and I am looking forward for a call from the company .