Office Customer Care

PROFESSIONAL SUMMARY

Office Professional with *0 years of experience providing clerical, administration, and excellent customer service

Support in various industries to include a wide variety of office support tasks, including:

SKILLS

·Office Organization and Administration

·Records and Database Management

·Telephone and Office Reception

·Microsoft Office Suite

·Office Equipment and Machines

·Microsoft Office Suite

·Data Entry, Reconcile, and Invoicing

Customer Care

WORK HISTORY

Program Administrator 2015 – Current

City of Colorado Springs (Streets Division) Colorado Springs, CO

·I coordinate with city inspectors and contractors for PPRTA’s Concrete Programs to include ADA.

·I compile all quantities for concrete into excel spreadsheets and Data-Base (OMS) for invoicing.

·Report all estimated, actual dollars, and percentages of concrete programs to management as requested

·I am responsible for compiling data for quarterly reports.

·Respond to citizen concrete complaints; and upon request am able to make updates to city cone zone app

·Responsible for assisting the City of Colorado Springs “Engineering Department” with inputting all pedestrian ramp details for new developments into database (OMS)

·I take calls from citizens when they have questions in regards to our Cost Share program.

·I prepare documents needed for pre-con meetings.

·I am responsible for updating excel spreadsheets and the city’s database to meet new cost and material items for contracts.

·Responsible for preparing (Change Order) when a change is necessary to a contract

·When given an opportunity, I go out to the field with inspectors to observe and learn about the ADA Program.

Administration Specialist 2013 – 2015

Nelson Pipeline, Inc. Fort Lupton, CO

·I Prepared time card’s for payroll.

·I was responsible for reconciling invoices with purchase orders.

·I logged equipment hours and productions logs on an excel spreadsheet.

·I operated a multiline phone and redirected calls to appropriate locations.

·I Performed new hire orientation, to include new hire packets, benefits package and set up videos for PPE.

·I assisted accounts payable with data entry into accounting database and reconciled concrete tickets with invoices.

·I reported weekly quantities of production to management and to crew supervisors.

Data Entry Specialist 2011 – 2013

Collection Center Rawlins, WY

·I processed new accounts for collection.

·I Reconciled invoices to statements.

·I submitted end of day reports of new accounts.

·I matched accounts with account codes.

·I verified accuracy of collection amount with database.

·I would locate and correct data entry errors.

·I operated 10-key calculations on a daily basis.

·I maintained logs of activities and take payments in office from customers.

Accounts Payable Clerk / Administration Assistant 2005 – 2010

Hyland Enterprises, Inc. Rawlins, WY

D-n-J’s LLC

·I verified mathematical accuracy.

·I pulled requested consumer accounts for auditing purposes.

·I prepared trial balances, interest charges, applied discounts, and balanced end of day reports.

·I updated driver logs and excel spreadsheets for revenue.

·I filed all paid invoices and organized unpaid invoices.

·I was responsible for the opening and closing of business doors.

·I assisted with consumers with any accounts payable concerns.

·I was responsible for daily bank deposits.

·I added all new invoices to accounting database.

·I separated timesheets for broker payroll.

·I performed a million dollar check run on a weekly basis to include broker payroll.

EDUCATION

Community College of Denver (Colorado)

General Studies, Administrative Business, Radio Broadcasting, (3.0 GPA)

Contact this candidate