ELKANAH OLUWASEGUN PAUL

*, ******* ******, *** *** Olugbede Market, Egbeda Lagos. adlslf@r.postjobfree.com 081******** PROFILE & CAREER OBJECTIVE

Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building. WORK HISTORY

ARM Insurance, Ikeja Lagos February 2019 – Present Financial Advisor

Developed and improved the capabilities of sales representative team over the course of one year. Received 97% satisfaction rating from customers after completed phone or video call. Kept records of customer interactions, processed customer accounts and filed documents. Collaborated with team to quickly resolve customer complaints with appropriate action. Effectively managed approximately 80 incoming calls daily. King Edward Schools, Ejigbo, Lagos July 2015 – December 2018 Position: Vice Principal, Administration

Responsible for overseeing the day to day functions of my college and ensuring effective compliance. Promptly responded to parent enquiries in person or via phone, email, mail or social media. Quickly and efficiently opened students' files by accurately recording account information. Helped in the development and growth of the institution by campaigning for new intakes. Organising qualitative lectures for students and also took notes when irregularities that occurred. EDUCATION

B.Sc. Public Administration 2015

2:2, Second Class Honours, Lower Division

CERTIFICATION/TRAINING

Jobberman Soft Skills Training Certification 2020

VOLUNTEER EXPERIENCE

BBC Choir – Choir Organisation and co-ordination January 2018 –PRESENT Serves as a volunteer music mentor to empower and support talented singers. Develops productive after school activities for young adults to reinforce positive learning. Supervises two teams of six people to ensure successful completion of project. INEC – General Election June 2019

Worked as an assistant presiding officer 1 in charge of validating voters card. Authenticated registered and qualified voter.

Helped in the coordination of the election and ensured total compliance. SKILLS AND INTERESTS

Project Management

Highly Proficient in Computer applications; (AI, Corel Draw, MS: Word, PowerPoint, Excel and Google Apps) Training and Facilitation

Stakeholder Management

Writing Skills: Written articles on leadership and social issues, concept notes and proposals and Curriculum Design Strength: Data Analysis, Programme Implementation, Training and Facilitation Interest: Education, Employability, Youth Transition and Research REFEREES

Available on request