Shannon Forbes

Please email me at adlsex@r.postjobfree.com

Rochester, NY 14616

adlsex@r.postjobfree.com

585-***-****

Hardworking and reliable phlebotomist/ medical support staff focused on going above and beyond to support team and serve customers. Trained in phlebotomy, and offering top- notch customer service, phlebotomy and patient care abilities. Motivated to continue to learn and grow as medical professional Willing to relocate to: Rochester, NY - -

Authorized to work in the US for any employer

Work Experience

Supervisor of Blood Collections

American Red Cross - Rochester, NY

2016 to Present

My position with American Red Cross is to oversee the collection of precious blood products in a physical setting. I use my driven leadership skills to teach phlebotomy to new hires and instill wonderful customer service skills to provide a comforting environment for our donors. I currently work an array of different locations and hours making me very flexible.

• My position with, is to oversee the collection of precious blood products in a physical setting.

• I use my driven leadership skills to teach phlebotomy to new hires and instill wonderful customer service skills to provide a comforting environment for our donors.

• I currently work work in the Greece, NY fixed site with specializes in the collection of platelets and other life saving blood products.

• My skills have taught me to be proficient in multi tasking and training.

• Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.

• Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.

• Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods.

• Collected units of blood for medical examinations through venipuncture and capillary puncture.

• Communicated calmly with blood donors to ensure positive experience and generate repeat donations, Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.

• Reviewed activities regularly to identify opportunities for improvement.

• Monitored processes and recommended methods for improvement.

• Maintained good working relationship with co-workers and management.

• Completed all required paperwork within anticipated timeframes.

• Dependable worker equipped for fast-paced work and changing daily needs.

• Serves customers effectively with attention to detail and hardworking approach.

• Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Collection Specialist, ABC

AMEGA - Buffalo, NY

2015 to 2016

I used my knowledge in excel spreadsheets and my wonderful customer service skills to assist clients to set up payment plans to clients with LinkedIn.

• Handled contracts and payments on accounts.

• Entered customers' financial status information into system.

• Reasoned with customers and attempted to negotiate full balance payments.

• Advised debtors on payment options and set up payment plans.

• Handled irate customers smoothly to achieve performance targets. Technical Support

ADT Security Services - Rochester, NY

2013 to 2015

Presenting compelling customer service e skills I was able to assist customers technical issues alarm systems. I present patience with difficult clients and understanding of their needs.

• Handled contracts and payments on accounts.

• Entered customers' financial status information into system.

• Reasoned with customers and attempted to negotiate full balance payments.

• Advised debtors on payment options and set up payment plans.

• Handled irate customers smoothly to achieve performance targets. Education

Medical Assisting

Everest University

2013 to 2014

Skills

• Medical terminology, Phlebotomy, Chemistry Clinical hours in a live environment

• Venipuncture

• Vital Signs

• Patient Care

• Phlebotomy

• Customer service

Additional Information

References

References

Janet Makowski - Training Coordinator; American Red Cross 585-***-****

adlsex@r.postjobfree.com

Jennifer Haddad - Supervisor of Collections; American Red Cross 585-***-****

adlsex@r.postjobfree.com

Brian Lillie - Postal Carrier; United States Postal Service 585-***-****

adlsex@r.postjobfree.com

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