Sales Executive Customer Care

Taiwo Olamide Pamilerin (B.sc Economics)

Call center agent ( Customer service representative)

PROFILE

Since graduation have had experiences that has shaped me in ways to fit in as an executive call center agent. Acting as the point of contact between the companies I have worked with and customers which had provide high- level of administrative support, including preparing reports, handling correspondences and scheduling meetings with effective communication, organizing and technology skills which will match up with this role by acting as the point of contact between executives and internal or external colleagues, obtains client's information by answering telephone calls; interviewing clients; verifying information. Finally to build a long-term career in a dynamic and fast paced Organization with Opportunities for career growth. To use my skills in the best possible ways in achieving the Company’s goals

WORK EXPERIENCE

1.Customer service/ Call center agent: Farmcity Ltd

JOBDESCRIPTION: Managing large amount of incoming and outgoing calls with the use of CRM.

Answer customer inquiries via phone, email, and in-person.

Direct customers to online resource.

Update customer records in the system, including notes about interactions.Pitch ideas for improving customer care.

Create and maintain reports about customer interactions.

Attend weekly staff meetings.

Participate in team building activities.

Develop a rapport with customers.

Encourage customers to complete surveys.

Make recommendations to management to improve customer experience (May 2020 – January 2021)

2.Direct sales executive: Sterling bank plc

JOB DESCRIPTION: Sales of bank products to customers, Meeting target, Meeting Customer’s needs (January 2020- April 2020)

3.Digit ambassador: Guaranty Trust Bank Plc

JOB DESCRIPTION: Enlightening customers on bank’s products, onboarding customers on the app, attending to customer’s needs, meeting targets. (May 2019 –December 2019)

4.Insurance advisor: lead way assurance plc

JOB DESCRIPTION: Educating customer on insurance policies, sales of insurance policies, meeting targets and digital advisor. (October 2018 – March 2019)

5. National youth service corps: Nigerian ports Authority Marina Lagos

JOB DESCRIPTION: Registering and dispatch of correspondence (inward and outward), collating information of expected retiree’s, ensuring proper documentation for NSITF claims, preparing periodic claims settlement and milestone reports. (January 2018 – October 2018)

6.An attendant: simart filling station.

JOB DESCRIPTION: Attending to customers, handled cash, credit and debit cards and personal checks and made correct change in payment transaction, created and maintained cash reports at the end of each shift (March 2013 – October 2013)

7.A cashier: Mr Bigg’s Sagamu Road Ikorodu.

JOB DESCRIPTION: Educating Customers, Persuading and Opening Store Account, Making Cash Deposit and Stock Control, scan goods, collect payments and issue refunds, receipt, and change. (November 2011- March 2013)

SKILLS

Problem Solving

Good Multitasker

Flexible and Adaptive

Good Computing Skills

Good verbal communication skills and ability to convey factual information’s.

Good Team Player

Currency sorting

Request prioritization

Report and document

Time management skills

Good telephone etiquette

Ability to listen and probe efficiently.

HOBBIES

Reading Interesting Books, Meeting people, Cooking, Surfing the Internet, talking to people on phone

Reference:

Available upon request.

Bio Data

Date of Birth: 8th March 1994

Marital Status: Single

State of Origin: Ogun State

L.G.A: Ijebu northeast

Religion: Christianity

Gender: Female

Qualifications

B.sc Economics 2017 (Ecole Superieure Panafricaine de Management Appliqué (ESPAM – FORMATION) University

WEAC 2005-2011 (Goodluck Comprehensive College Ita – Oluwo Ikorodu Lagos)

FSLC 1999-2005 (Pioneer Model School Ketu, Lagos State)

Contact Address

7, OLu Thomas, Shangisha, Magodo, Lagos State

E-mail: adls9y@r.postjobfree.com

Tel: 080********, 081********

Contact this candidate