Health Manager

SOREEYA SYTHONG

Austin, TX 717-***-****

********@*****.*** https://www.linkedin.com/in/soreeyasythong/ PROFESSIONAL SUMMARY

Management Professional seeking to transition into the information technology industry and offering 6+ years of experience derived through service in the United States Army. Possesses exceptional organizational, data management, problem-solving, leadership and written / spoken communication skills. Supervised teams of up to 12 direct reports and accounted for $200K+ in organizational assets. Possesses exceptional communication and interpersonal relational skills with the ability to explain technical issues to non-technical audiences.

• Operations Management

• Team Leadership

• Administrative Support

• Training & Development

• Process Improvement

• Clinical Patient Care

• Operational Reports

• Personnel Management

• Data Collection & Analysis

PROFESSIONAL EXPERIENCE

United States Army 2015 - Present

Behavioral Health Assistant Manager Oct 2019 - Present

• Provided administrative support and advised the supervisor of the Department of Behavioral Health (DBH)

• Managed the security, accountability and serviceability of over $200,000 worth of equipment

• Coordinated consistently with the ever-changing executive leadership staff regarding Soldiers’ mission readiness and all behavioral health services

• Improved patient access to care by 90% through expert implementation of virtual appointments in DBH

• Provided technical advice, training, and supervision to subordinates; tracked mandatory training

• Prepared administrative reports & requisitions; stored and issued supplies, equipment, and publications

• Executed the planning of COVID-19 telehealth / telework plan within the department in response to RHC-A guidance amidst Coronavirus pandemic

• Created the 30/60/90-day training tracker for the department; ensured 100% compliance and promoted staff efficiently training

Operations Lead, Department of Behavioral Health Jun 2018 - Oct 2019

• Managed staff scheduling and designated personnel in required duties

• Mentored three administrative support staff members in the clinic and effectively communicated information in regard to policies and procedures

• Conducted and coordinated monthly department trainings session for DBH; resulted in a marked process improvement

• Received and distributed situational reports and events from higher echelon to entirety of department staff

• Responsible for developing the operations, intelligence and effects for organizational briefings Behavioral Health Specialist Jun 2015 - Oct 2018

• Collected and recorded psychosocial and physical data

• Facilitated care and treatment of psychiatric patients

• Created Process Improvement Projects that minimized patient access to care from 6 weeks to 3 weeks

• Counseled patients with behavioral or psychological health concerns

• Assisted in checking in of patients and coordinated care for walk in patients EDUCATION & TRAINING

Central Texas College, Associates Degree, General Studies - 2018 Currently earning Bachelor of Science, Psychology, Ashford University (projected 2023) United States Army Basic Leadership and Management Academy

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