Operations Manager
Resume:
Melanie Irizarry Rosas
Eureka, CA *****
*.********@****.***
Experienced Independent Contractor with a demonstrated history of working in the e-learning industry. Skilled in Social Media, Research, Spanish, Google Suite, and Marketing. Strong professional with a Bachelor of Arts - BA focused in History from Universidad Adventista de las Antillas. Authorized to work in the US for any employer
Work Experience
Independent Contractor
VIPKid - Remote
August 2019 to Present
• Successfully self-promoted to grow client base, as well as retention outreach.
• Able to manage dozens of students at different learning levels.
• Presented topics in an upbeat and positive manner to maintain interest during the session.
• Realized reports and documentation in a timely and effective manner. Marketing Operations Intern
The Striving Empire - Remote
November 2020 to February 2021
• Oversaw campaign planning and implementation for big holidays and events, such as New Year and Black History Month.
• Supported business development by using third-party services to engage clients, such as TextMagic.
• Effectively ran team meetings and helped train new employees.
• Successfully generated weekly reports and meeting notes for upper management.
• Successfully managed social media pages and monthly online events. Infant Teacher
Kindercare Learning Centers - West Linn, OR
September 2019 to May 2020
• Successfully worked alongside center staff to plan and implement activities to promote physical, social, emotional, and intellectual growth.
• Integrated dual language teaching to promote inclusivity and cultural awareness.
• Generated timely and intuitive daily reports for parents and higher management.
• Ensured a clean and healthy environment during mealtimes to promote independence and food exploration.
After School Teacher
The TEK Center - Lake Oswego, OR
April 2019 to September 2019
• Lead the center's JR area, consisting of 5-10 children grades K-2nd.
• Successfully shuttled students from school to center building in company vehicle.
• Successfully planned STEM centered activities to create early interest.
• Hosted events outside of center hours to promote STEM activities; such as hosting LAN parties and coding events for older children.
Head Toddler Room Teacher
Little Seeds of Carroll Gardens - Brooklyn, NY
August 2018 to January 2019
• Managed a childcare team of 4, successfully establishing interpersonal relationships with other staff members, as well as students and families.
• Developed and oversaw monthly lesson plans to promote growth and development.
• Generated timely and intuitive daily reports for parents and higher management, as well as record keeping.
• Successfully planned and researched surrounding areas for periodical "exploration" outings. Front Desk Manager
Slope Fitness Gym - Brooklyn, NY
February 2018 to August 2018
• Successfully realized daily clerical work; such as billing, filling, and inputting data from high value clients.
• Worked alongside staff and trainers to create a comfortable and welcoming environment for clients.
• Participated in social media posts and promotions. Substitute Group Leader
GATEWAY UNIFIED SCHOOL DISTRICT - Shasta County, CA April 2017 to January 2018
• Successfully created individualized plans for homework and assignment assistance.
• Worked in conjuncture with mainstream teachers to reinforce lessons and weak areas.
• Led a group of students, groups varying from K to 8th, in enrichment as well as recreational indoor and outdoor activities.
Paraprofessional I
Shasta Lake School - Shasta Lake, CA
February 2017 to January 2018
• Alongside a teacher; assisted with classroom management, as well as supported teacher in controlling behavioral and emotional occurrences.
• Provided individual and group teaching, catering to individual needs.
• Assisted with non-instructional projects and duties; such as different clerical tasks, setting up display boards, sending home notices and school announcements, etc.
• Was successful in establishing and maintaining working relationships with students, teachers, faculty members and district employees.
Store Manager; Avalon, C.A
Island Essentials - Avalon, CA
November 2016 to December 2016
• Investigated and personally resolved customer complaints or issues to strengthen store reputation, grow client base and retention.
• Maintain and organized store displays to enhance product visibility and accentuate product location.
• Created and managed the stores social media presence to expand clientele.
• Managed daily operations, administrative duties, scheduling, and sales Office Administrator/Receptionist
Hogar La Paloma - Yauco, P.R.
August 2015 to July 2016
• Maintained detailed records, generated reports, coordinated meetings, and successfully multi-tasked within fast-paced atmospheres.
• Maintained a strong working relationship with coworkers, families, and distributors.
• Demonstrated flexibility by taking on special projects in addition to primary office administration responsibilities.
Secretary/Teachers Assistant
Antillean Adventist University - Mayaguez, P.R.
September 2013 to December 2015
• Realized reception duties and clerical work; scheduling, documentation, grading, and light office maintenance.
• Was able to solve student and visitor issues.
• Maintained a welcoming, clean, and organized environment. Education
Bachelor of Art in History
Antillean Adventist University - Mayagüez, PR
August 2011 to May 2016
Skills
• Spanish (10+ years)
• Microsoft Office (10+ years)
• Teacher Aide
• Teacher Assistant
• Child Care
• Early Childhood
• Childcare Provider
• Classroom Management
• Toddler Care
• Tutoring
• Social Media Management
• Classroom Management
• Social Media Management
• Toddler Care
• Organizational Skills
• Special Education
• Tutoring
• Event Planning
• Experience Working With Students
• Public Speaking
• Math
• Microsoft Excel
• Writing Skills
• Behavior Management
• Research
• Infant Care
• Typing
• Proofreading
• Administrative Experience
• Mentoring
• Google Suite
• Google Docs
• Adobe InDesign
• Content management
• WordPress
• Google Docs
• Customer service
• Office manager experience
Certifications and Licenses
CPR/AED
December 2018 to Present
CBEST
September 2016 to Present
120 Hour TESOL Certification
April 2020 to Present
120 TEFL Certification
May 2020 to Present
First Aid Certification
Assessments
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Early Childhood Development — Proficient
August 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Front Desk Manager (Hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Social Media — Proficient
October 2020
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Written Communication — Highly Proficient
October 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient
Market Research — Proficient
October 2020
Analyzing data and using market research tools
Full results: Proficient
Work Motivation — Highly Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Experienced Independent Contractor with a demonstrated history of working in the remote industry. Skilled in Social Media, Research, Marketing, and G-Suites. Fluent and literate in Spanish.
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