Contact

adls83@r.postjobfree.com

www.linkedin.com/in/katherine-

johnson-690b23121 (LinkedIn)

Top Skills

Customer Service

Sales

Tourism

Languages

English (Native or Bilingual)

Certifications

Joint Health and Safety Member

TICO

Katherine Johnson

Marketing Coordinator at BD

Mississauga

Summary

With over 13 years experience in contact center roles. I bring with me a wealth of knowledge of various industries including 9 years in tourism and 4 in telecom. I am a quick learner, adhering to different learning curves. I have a passion for customer service both externally with clients and internally with a team. Helping them grow and achieve targets. Currently looking for opportunities in a senior level customer service role with a people management/ training path. Experience

BD

Marketing Coordinator

September 2020 - Present (8 months)

Mississauga, Ontario, Canada

Assist in the development and implementation of the company’s brand strategy

(Brand Ambassador)

Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation

Provide Ad Prom support and guidance on collateral going through MLR . Provide marketing materials and samples to sales reps and project managers. Ordering and collation of conference materials, building conference kits. Provide training to new hires on MDS materials and access to them Assist sales reps in providing samples to their clients. Further knowledge and education regularly through workshops, research, and seminars, and share best practices, and local marketing ideas and tactics with the team

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Provide administrative support to the MDS team overall. Mail outs, booking meetings, tracking and tracking packages.

Pretty Heroes Events

Dealer Relations

February 2017 - November 2020 (3 years 10 months)

Toronto, Ontario, Canada

Emailing dealers and providing support, answering questions Updated the website with new dealers.

Marketing for dealers on social media prior to Convention day through our event pages and group page using timed posts.

Helping with registration prior to convention day and on convention day Responding to any post event comments or concerns with accuracy and in a timely manner.

Working closely with the Con owner to make sure all communication lines remained open between

dealers and developed new strategies to ensure con days ran smoothly. Various use of Excel, Microsoft word, Facebook, Facebook events, Google Sheets, Google Word, Wordpress( to update the dealers section of the website)

G Adventures

Senior Inside Sales Representative - Global Connection Officer October 2015 - May 2020 (4 years 8 months)

Toronto, Canada Area

Customer Service / Sales Role

Provided industry and award winning customer service. Booked passengers on our tours

Booked passengers on flights

Booked passengers additional items such as hotels, insurance and day tours. Met and exceeded monthly KPIs

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Systems/Applications Used: Sales Force, GDS- Amadeus, Trello, Slack, GMAIL, Google docs.

Additional duties/ projects

2018 - Created and provided management with a new schedule to help balance the needs of the business.

2019- Trained two new employees on our systems and shadowed them. Getting them ready for their roles.

2020 - Completed my JHSC- Joint Health and Safety Committee training as a certified member

Trafalgar Travel

Travel Sales Consultant - US Travel

October 2013 - March 2014 (6 months)

Toronto, Canada Area

Customer Service / Sales Role

Sold high end motor coach tours to travel agents in the US. Worked with companies like AAA, Liberty Travel closing sales. Provided in-depth knowledge on products and services offered to close sales. Met and exceeded monthly KPIs

Sunwing Travel Group

Sales Representative

October 2012 - March 2013 (6 months)

Customer services/ sales related role

Booked travel services under the Sunwing brand. Such as all inclusive packages, hotels and flights.

Education

Humber College

Tourism and Travel Services Management · (2010 - 2011) Page 3 of 3

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