Customer service

MICHAELA WATHEN

Victoria, BC

Phone: 905-***-**** or Email: ********@*****.***

PROFESSIONAL PROFILE

A highly adaptable employee who thrives in a fast paced, multi tasking place of employment. Coachable, professional I understand the value and importance of good customer service. Ready and eager to learn new tasks and skills, I adapt to new situations readily. A natural leader I strive for excellent communication both to understand and to be understood. My work ethic is strong and is in place as part of a team or working individually.

EDUCATION

Emergency Medical Responder Certificate - Justice Institute of British Columbia March 2021

EMPLOYMENT HISTORY

NFO SOLUTIONS, VICTORIA, BC OCTOBER 2017 - JULY 2018

FRAMING LABOURER/ APPRENTICE / STAFF SUPERVISOR

Command of power tools including saws and nail guns, preparation of prefabricated wall components Installation of windows

Maintained site cleanliness

Assisted with hiring, training and company policy updates

OCEAN ISLAND INN, VICTORIA, BC APRIL 2017 – OCTOBER 2017

BARTENDER / LOUNGE ASSISTANT MANAGER

Responsible for serving all guests at seated at the bar and all beverages in dining area

Responsible for creation, sourcing and all operations of an included beverage package coupon

Taking food orders and preparing all food (business license is food primary)

Highest sales ever on single staff shift

Trained all new hires

Consistent recognition by guests for outstanding service

THE BREAKWATER, VICTORIA, BC APRIL 2016 - OCTOBER 2016

BARTENDER / FLOOR MANAGER/ SERVER

Responsible for serving all guests at seated bar during peak hours

Responsible for preparing all beverages for guests dining in the restaurant

Managing distribution of staff at the beginning of shift

Offered excellent service in a busy environment

MALUCA, BRÜ AND SEASONS, OAKVILLE, ON AUGUST 2014 - FEBRUARY 2016

SERVER/BARTENDER/MANAGER

Rotated between three different environments; a fine dining restaurant; a wine and French tapas restaurant and a craft beer bar

Front of House manager of the wine and tapas restaurant

Performed scheduling, maintenance and payroll duties

Led the team through the 2014 and 2015 holiday seasons while working as a bartender during peak hours

Managed scheduling duties

Studied and applied wine and cheese pairing knowledge

Reduced bottlenecks and controlled flow during busy periods

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