Customer Care Manager
Resume:
PRIVATE & CONFIDENTIAL
CURRICULUM VITAE OF DONNA JORDAAN
PERSONAL DETAILS
Nationality/Passport South African
Date/Place of Birth 22nd June 1982, Cape Town, SA
Driver’s License In the process of completing
Languages English, Afrikaans
Computer Literacy MS Windows, Ms Word, Ms Excel, Ms PowerPoint, Microsoft Outlook, Windows Explorer, Internet
Residential Address 3 New York Close, Portland’s, Mitchell’s Plain
Contact Details Home: 021-******* Cellular+27-78-190****
E-Mail: adls6k@r.postjobfree.com
EDUCATIONAL DETAILS, SOUTH AFRICA
Mondale High School Dec 2010
English, Afrikaans, Economics, Business Economics, History
Portland High School– Computer Course 2000
Ms Word, Ms Excel, Ms PowerPoint, Admin
Boston College
Bookkeeping
LK Training & Development 2002
Communication and Customer Care
CAREER HISTORY
The House of Busby/Cavi/Prestige Cosmetics/Dermalogica-Receptionist/PA October 2016 – May 2020
Answering busy switchboard
Manage petty cash
Deal with all incoming and outgoing couriers
Perform all HR administration
Make sure all groceries are bought
Ensure driver and cleaner are doing their duties
Ensure that all invoices (from service providers) are submitted for payment to the JHB office timeously
Maintain files, invoices, agreements and correspondences
Responsible for all maintenance of the building and ensure that all equipment is in working condition
Loading pick slips on Great Plains before stock are shipped and DC can work from there with the orders.
Arrange paperwork and book couriers
Purchase orders
Courier recons
Order price tickets and send to international suppliers
Order stationary
Assist with preparing samples to send to customers daily
Organize sample sale for staff
Reason for leaving: Retrenched
CNBC Africa- Position – Bureau Administrator Nov 2012- Sept 2016 (RETRENCHED)
Promote and sell the positive image of CNBC Africa with people inside and outside the company by welcoming and looking after visitors.
Provide all administrative and secretarial support for the Bureau Chief.
Answer the switchboard, screening of telephone calls, enquiries and requests and handling them where appropriate.
Editorial
Organize and maintain dairies, making appointments.
Send out all requested documents and information promptly and accurately.
Deal with all incoming emails, mails/posts, faxes.
Deal with correspondence, writing letters and taking minutes.
Organize meetings and ensure that the manager is well prepared for such meetings.
Liaise with other managers and suppliers on behalf of the Bureau Chief.
Arrange travel and accommodation for staff, VIPS guest and suppliers, conduct on site visits.
Maintain logging in and out procedure for the company car and other valuable/portable equipment.
Provide support to the studio, especially when meeting and greeting on-air guests.
Carry out specific projects and research and present finding to Bureau Chief.
Maintain files, invoices, agreements and correspondences.
Scan newspaper daily for articles and topical news/headlines relating to the company and maintain an archive of such material.
Provide administration and coordination of events.
Perform all HR-related administration and processes that might be requested from time to time. Such as file maintenance and any other HR related duty.
Continuously ensure that duty lists of employees are submitted to the Bureau Chief.
Ensure that all invoices (from service providers) are submitted for payment to the JHB office timeously.
Managing the petty cash and reconciling petty cash with invoices.
Ensure that financial reports are received timeously from JHB and presented to the chief.
Maintain the Fixed Asset register. This refers to a register of all inventory items at the Cape Town Bureau.
Make sure all the groceries for the office are bought.
Lonshoe Holding-PA to Director/Switchboard operator Sept 2006-Nov 2012
Reconciliation of Invoices & stock take reports.
Answering switchboard.
Liaising with order clerks.
Responsible for ordering of stock.
Liaise with suppliers, courier companies and company warehouse
Calculate reps commission.
Managing the petty cash and reconciling petty cash with invoices.
Perform all HR-related administration and processes that might be requested from time to time. Such as file maintenance and any other HR related duty.
Ensure that all invoices (from service providers) are submitted for payment to the accountant timeously
Maintain files, invoices, agreements and correspondences
Organize and maintain dairies, making appointments.
Deal with all incoming emails, mails/posts, faxes.
Provide all administrative and secretarial support for the Managing Director
Reason For Leaving: Better prospects, growth & a stable income
* * * * *
Good Hope Sales - Position – Stock Controller 2000- Sept 2006
Invoicing stock to and from all branches.
Conducting stock takes at Choice Clothing stores nationwide.
Reconciliation between branches.
Systems worked on: Quicktill.
Stock control and management.
Handling of invoices.
Sales analysis
General Administration – Filing, Faxing & Receiving Documents,
Data Capturing, Mailing letters
Relieve switchboard operator
Reason For Leaving: Better prospects, growth & a stable income
* * * * *
REFERENCES
CNBC Africa
Bureau Chief
Svetlana Doneva
Tel No: 082-***-****
Lonshoe Holdings
Accountant
Henk Mulder
Tel No: 082-***-****
Good Hope Sales (Cape) (Pty) Ltd
Accountant
David Reingold
Tel No: 021-***-****
The House of Busby
Cape Town Manager
Lisa Goosen
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