Johanna De La Vega

626-***-**** adls44@r.postjobfree.com

Executive Summary: Strong 6 years of experience in Property Management. I’m dedicated in performing excellent customer service relations and teamwork abilities. I’m a dynamic, driven individual with a proven acumen for success in any Management role. Exceptional hands on experience. Skills & Abilities: Ability to complete deadlines, manage multiple tasks, and communicate efficiently with executive members. Highly proficient in computer skills such as Microsoft Word,Outlook, and Excel. Create summary reports for verification approval, and obtain updates on transfers in process. Capable of demonstrating strong ethics and ability to quickly adapt to various socially dynamic environments. Professional Experience:

Gaucho Grill Restaurant

October 2018-Current

Hostess, greet customers and assign servers accordingly

Handle to-go orders

Multitask efficiently

Farmer’s Insurance

December 2016-Ocotober 2018

Manage customer’s accounts according to liable coverage

Processed Billing

Customer Service

Determine and certify the eligibility of prospective customers Dignity Memorial – Field Sales Representative

October 2016 –December 2016

Provide exceptional customer service to families interested in Pre-Planning funeral arrangements with a sense of empathy dignity and honor Apartment Manager-Private Owner (Ahmed Hassan)

September 2013-September 2016

Ability to provide exceptional customer service skills in various socially dynamic environments in a professional demeanor.

Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.

Confer regularly with community association members to ensure their needs are being met.

Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.

Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.

Determine and certify the eligibility of prospective tenants, following government regulations.

Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

Review rents to ensure that they are in line with rental markets.

Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

Purchase building and maintenance supplies, equipment, or furniture.

Market vacant space to prospective tenants through advertising Apartment Manager-Private Owner (Alan Lee)

April 2013-September 2013

Market vacant space to prospective tenants through advertising

Maintained the apartment accounts precise, up-to-date and error free

Settled all the payment issues in an extremely careful manner. Made some critical financial and social decisions very precisely with the help of prior training and experience

Hiring all the workers required for the maintenance of the building

Doing a complete and thorough inspection of the building from time to time, this ensures that the safety of the building is maintained

Supervised 130 unit building as well as a 40 unit building Administrative Assistant-Menorah Housing Foundation September 2012- February 2013

Answering telephones providing exceptional customer service. Inputting data into Yardi, i.e. payable’s and periodically rent from properties.

Opening mail in a timely efficient matter and distributing it correctly and efficiently.

Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with Worker’s Compensation and General Liability information.

Generally made deposits to various banks

Yardi Profficient

Property Manager – Paul Calvo & Co.

November 2009 – November 2011

Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.

Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations

Determine and certify the eligibility of prospective tenants, following government regulations.

Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance

Market vacant space to prospective tenants through advertising References: Available upon request

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