Employee Relations, benefits, engagement, policy administration
Resume:
Danielle Reeves
adls0j@r.postjobfree.com (p)
Process-driven, self-reliant HR professional with a strong moral compass, specializing in employee relations, compliance, benefits, payroll, HRIS administration, performance management, and process implementation. My passion is employee experience and delivering a consistent, exciting interaction for every employee. EXPERIENCE
Arrive Logistics, LLC, Austin, TX - Senior People Operations Specialist FEBRUARY 2019 - FEBRUARY 2021 (2 years)
● Partnered with leadership to align People Operations overall strategy to the desired strategy of the business.
● Acted as a change agent to the business through process design and approaches that support change and transformation, with the ultimate goal of leading mutual processes to best practice results.
● Analyzed department trends and metrics in partnership with HR peers to develop solutions, programs and policies.
● Evaluated specific client group issues, and patterns to provide proactive insights for solutions and program designs (training, conversations/clarification, repositions, etc.)
● Lead annual People Operations deliverables including but not limited to performance reviews, merit changes, policy revision, and bonus awards, contests, and like communication.
● Remained current on HR industry trends and innovative techniques in order to compete in the market.
● Provided day-to-day coaching to client group leadership on a variety of actions to include employee relations, policy interpretation and application, talent management and development, organizational design and consultation, and initiatives.
● Lead weekly new hire orientation to client group new hires and ensure department-specific, HR, and industry training onboarding is consistent and engaging.
● Partnered with Payroll, HRIS, Compensation, Recruiting, and Benefits functions as needed to provide employee and department solutions.
● Synced with Recruiting and department leaders to create and implement job descriptions for current and new roles; as well as facilitate salary banding.
● Served as lead project manager for HR initiatives using Asana, ensuring timelines are met to produce desired results.
● Ensured company compliance by serving as the primary leave of absence contact for FMLA/ADA.
● Served as lead contact for company leaves of absence and any FMLA/ADA situations. Review and approve instances with other team members, consider best practice and ensure compliance.
● Facilitated involuntary and voluntary exit process including holding post exit meetings with managers to review exit interview feedback.
● Organized client group team outings to boost morale and engagement.
● Investigated and took disciplinary action with reports and issues related to harassment, misconduct, pay, performance, attendance, etc.
● Created, distributed, tracked and processed offer letters for position and compensation changes.
● Mentored and challenge less senior team members with current policies, procedures, situations and scenarios.
● Complete any and all special projects and initiatives as assigned by management and leaders.
● Notable achievements:
Led the research, implementation, RFP and rollout of company engagement platform, Peakon.
Served as HR liaison between IT and the company to successfully implement company messaging platform, Slack.
Helped research and implement company engagement platform, Lattice.
Assisted in Return to Work transition after COVID-19.
Revised and updated employee handbook.
Volusion, LLC, Austin, TX - Senior People & Culture Specialist MARCH 2015 - FEBRUARY 2019 (4 years)
● Administered, updated and tracked leaves of absence, FMLA and ADA situations including communications and monitoring coinciding compensation.
● Completed crucial functions of biweekly payroll, partnering with management and Payroll manager.
● Ensured annual compliance, manager HRIS, employee trainings and manager trainings are distributed, completed and documented in employee records.
● Facilitated termination process from start to end (exit communication, scheduling of exit interview, removal of access at appropriate time, conducting exit interviews, revamp exit interview templates, review metrics).
● Presented weekly new hire benefit orientation for new hires, as well as ensuring all new hires are enrolled appropriately and timely.
● Rolled out annual Open Enrollment using HRIS portal using Ultipro; collaborate with broker for rates and propose options to stakeholders.
● Carried out mid-year benefit election changes per IRS and HIPAA regulations and verify qualifying documentation to making changes with benefit carriers.
● Uploaded company-wide employee record documentation in HRIS and maintain system integrity.
● Promoted employee engagement and happiness by reviewing weekly survey feedback and collaborating with the People & Culture team.
● Completed I-9 processing using Ultipro Onboarding- includes international and domestic identification documents.
● Produced regular reporting through the HRIS portal for Finance and other departments.
● Spearheaded wellness committee to incorporate annual wellness events, brainstorm and update Wellness calendar each year and monitor wellness budget to adhere to quarterly budget expectations.
● Updated internal resource websites with employee personnel changes, onboarding and termination information changes.
● Trained managers on internal HRIS and compliance how-to's.
● Sustained compliance by downloading all necessary state specific forms and posting on internal HRIS.
● Served as backup for Recruiting to review resumes, conduct phone interviews, and schedule onsite interviews.
● Duplicated events in the primary location at the secondary location, including but not limited to food ordering, setup, decorations, organization, and cleanup.
● Notable achievements:
Led company launch of HRIS Ultipro mobile application.
Assisted with company-wide transition from Microsoft Office to Google Suite
Implemented first-time 360 performance reviews.
Revised and updated employee handbook.
Advantage Sales & Marketing, Austin, TX - Employee Relations Representative APRIL 2013 - MARCH 2015 (2 years)
● Received daily requests for subpoenas, personnel files, workers compensation claims, litigation and compliance investigations. Processed each request within 24 hours of receipt with applicable tracking information.
● Prepared and executed separation agreements in batches per each group contract limitation, per federal and state guidelines.
● Supported Employee Relations Specialists in employee relations investigations, including but not limited to witness note taking, uploading of documentation, and collaboration throughout the process.
● Daily intake of unemployment claims, appeals, hearings, and the acquisition and production of documentation for such proceedings in Equifax system.
● Trained and transitioned this role to two new hire Employee Relations Representatives prior to departure.
● Organized monthly and quarterly team building events to re-connect across teams and keep team members engaged.
Abercrombie & Fitch, Dallas, San Antonio, Austin, TX - Store Manager MAY 2010 - MARCH 2013 (3 years)
● Directly supervised, trained, and inspired a team of 4 Assistant Managers and a seasonal staff of 25-100 PT and FT employees to achieve daily, weekly, and monthly goals.
● Oversaw the visual implementation process weekly by delegating to employees and refreshing the store visuals.
● Delivered in-store Sunday orientation to all new hires which included but was not limited to anti-harassment, loss prevention, timekeeping, training, and benefits.
● Completed in-store overnight inventory semi-annually.
● Endured monthly and quarterly store audits to ensure visual aesthetic and brand alignment.
● Supported all levels of staff by having weekly and monthly 1x1s to enforce and encourage performance goals.
● Recruited PT and FT employees on-site and on various local campuses to continually meet monthly staffing metrics.
SYSTEMS
Ultipro, Paylocity, PeopleSoft, Oracle, Datatrack, Equifax (UI), Notion, Lattice, Peakon, Office Space, Treehouse, JIRA, Asana, Docusign, Skype, Slack, Microsoft Office, Google Suite EDUCATION
The University of Texas at San Antonio, San Antonio, TX Bachelor of Business Administration
AUGUST 2008 - MAY 2010
Human Resource Management, 3.6
Tarrant County College, Arlington, TX
Associate of Arts
AUGUST 2005 - AUGUST 2008
CERTIFICATIONS
Society for Human Resource Management - Certified Professional (SHRM-CP) FEBRUARY 2018 - JULY 2021
Certified Associate in Project Management (CAPM)
AUGUST 2020 - JUNE 2021
CURRENTLY PURSUING
REFERENCES
AVAILABLE UPON REQUEST
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