Introduction Letter – Nicolé Jayde Lottering

I am a young and energetic 27 year old female. Originally born in Mthatha however, my parents relocated to Johannesburg when I was a year old and it is here where I was raised and matriculated in 2011, from Verney Private College. In 2013 my family returned to the Eastern Cape, East London due to working opportunities. In 2016, after a lengthy and rigorous interviewing and training process, I was recruited by ComAir (Kulula Airlines) based at East London Airport as a Customer Service Agent from August 2016 to October 2020. I thrived in this customer and people orientated environment and loved working with people, building, growing and nurturing relationships.

My greatest strength is my people skills, I am able to engage and lead people easily. I possess patience and a calm disposition, I have a friendly and approachable temperament and I am both well-written and spoken, and a strong communicator. I possess high energy levels and I am most deϔinitely a fast learner and believe myself to be a great asset to any company willing to take me into their employ. CV OF NICOLE’ LOTTERING

Nationality SA Citizen (AA)

DOB 16/11/1993

Marital Status Married

Dependents 2

Drivers Licensed Driver

Availability Immediately

Education:

Highest Level of Education: Senior Level Certiϐicate (IEB) 2011 Verney College (Private School) – Johannesburg

Soul Candi Records – Music Production 2012

(Incomplete – due to family relocation from JHB)

Scholastic Achievements:

*School choreography (Skits and plays)- * CHOC – Princess for a Day Pageant - *Drama Society Interests:

Dramatic Arts

Choreography

People, Networking and Social Engagement

Work Experience:

Period August 2016 – August 2020

Company Comair Limited

Industry Aviation

Position Customer Service Agent

Reason for Leaving Retrenchment due to business rescue (CV-19 pandemic)

Customer enquiries and complaints

Check-in of passengers

Validation of passenger travel documents

Allocate required seats

Weighing and labeling of passenger luggage

Asking of necessary security questions to passenger

Meeting of the ϐlight once ϐlight is on the ground

Assistance meeting of any scheduled passengers

Training interns on the Airline system, process and procedure

Making sure that the working environment and facilities is kept neat and clean

Boarding and other airline announcements

Validation of travel documents at boarding gates

Boarding of passengers

Delivery of passenger paperwork to the aircraft, which is handed over to the Crew

Remaining current on company policies and procedures, maintaining and ϐiltering down to Ground Staff Agents

Ticket sales

Dealing with customer correspondence, complaints and queries

Dealing with customer complaints with regards to damaged luggage

Bookings of transport and accommodation due to Airline inconvenience

Following up on lost luggage

Delivery of luggage due to Airline inconvenience Competency Certiϐicates:

Dangerous Goods

Aviation Security

Certiϐicate In Domestic Fares and Ticketing

Certiϐicate in Customer Service Skills

Reference Contact Nonanhla (Noni) (043-***-**** OR 072-***-**** Period July 2014 – October 2014

Company Lamacs Solutions

Sector Auditors – Government moveable and immovable assets Position Administration (Property Administrator)

Reason for Leaving Contract Work

Reference Contact Marika Moss (076-***-****)

PROPERTY AUDIT - INTEGRATED MUNICIPAL PROPERTY ADMINISTRATION MANAGEMENT SYSTEM - provides tailored solutions to the Government to administrate and manage its property portfolio with optimum efϔiciency and utmost compliance

Capturing, recording and updating government ϐixed assets (property portfolio)

Capturing and updating moveable assets register

Filing

Checking emails and correspondence

Adhoc duties (administration) using In-house software and program Period May 2013 – July 2013

Company Lancet Pathology Laboratories

Sector Medical/Pathology

Position Administrator (Johannesburg Head Ofϐice)

Reason for leaving Relocated from Johannesburg to East London Lancet Laboratories is one of the leading pathology laboratories operating throughout Africa - professional diagnostic pathology service

Sorting and distributing of samples that were received from Doctor’s

Channeling of specimens to various laboratories or sites

Process the sample registration known as “logging”

Ensure dispatching of specimens for processing in accordance with prescribed STDs procedures and monitors.

Filing of reports

Handling queries and report deliveries within turnaround time

Making sure that the sample was received, a procedure known as “receiving”

Checking that there are enough samples for each test that has been ordered by the Dr. with the Technician

Marking of tubes, as to which test gets done in which laboratory

Spinning of tubes in a centrifuge for certain tests

Shipping off results back to the Doctor’s or laboratories

Answering calls from Doctor’s or adhering to any other complaints

Checking of the room temperature in the laboratory daily Period February 2012 – April 2013

Company Step Ahead Stafϐing (Johannesburg)

Sector Recruitment

Position Frontline Ofϐicer

Reason for Leaving Better Financial Prospects

Reference Janette (078-***-****)

Premium recruitment consultancy service, which combines the personal touch of a small independent company

-delivery scope of a national network of specialist recruiters and consultants.

Managing all aspects of reception, meeting and greeting visitors & service providers

Ensuring ofϐice facilities are well kept and maintained

Ensuring all ofϐice tools and equipment are in good working ordering

Overseeing and signing off of repairs, maintenance and other services to building

Maintaining and ensuring cost effective measures with daily running of ofϐice

Managing and being accountable for petty cash

Working hand in hand with all other department heads by carrying out required requests, efϐiciencies and improvements to overall ofϐice environment

Attending and participating in various meetings

Manage phone calls, correspondence and enquiries

Updating placement partner, client, candidate and job specs

Advertising job speciϐications on PNet and Career Junction etc.

Ensuring candidates complete data forms for internal database

Managing and ϐiling – job specs, CVs, leave forms, staff data forms

Completing, coordinating and managing daily activity sheets for ofϐice

Ordering stationery and ofϐice supplies/automation consumables

Replenishing and ordering of ofϐice refreshments and ofϐice supplies

Monthly cost and reconciliation analysis

Request and sign off on quotes for ofϐice repairs, maintenance and improvements

Preparation of purchase orders for R&M and other ofϐice requirements

Supervising cleaning and reception staff

Overseeing and managing outsource service providers

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