Administrative Assistant

SARAH CARLTON

**** ************ ***** *********, ** 20187 · 703-***-****

************@*****.***

Diligent worker with talent for working with diverse people. Reliable professional focused on keeping jobs running smoothly. Results orientated professional with diverse background in management and customer service. Dedicated, well organized and detail orientated.

SKILLS

Inventory counts

Office management

Medical billing

Office administration

Clerical support

Data entry

EXPERIENCE

2019-PRESENT

OFFICE ADMINISTRATION, CLEARY BUILDING CORP., REMINGTON, VA

Entered daily hours for the field crew

Updated missing customer payments report for region

Gathered and entered information of potential customer builds

Collected monthly inventory reports

Answered phones

Weekly cleaning of office, make sure the office is presentable for any client coming into the office

Discuss schedule and projects with field crew

Send paperwork to proper department

Entered and deposited project payments

Setup appointments for drug screening and medical tests

Interviewed possible field crew

Weekly run WEX card report-make sure the receipts match up to the report

Schedule subcontractors for projects

Scheduled for large equipment rentals

Scheduled hotel stays for field crew

Ordered any supplies needed for office

2012 – 2013

INVENTORY SPECIALIST, rgis-Akron, OH

Verified contents of inventory

Completed scheduled inventory counts

Completed physical inventory counts

2007 – 2008

OFFICE MANAGER, healthsource of norton, norton, oh

Managed doctor itinerary and streamlined scheduling procedures

Created and managed electronic patient records encompassing data entry and administrative functions related to insurance billing and accounts receivable

Optimized organizational systems for payment collections, accounts payable/receivable, deposits and record keeping

Liaised with patient and addressed inquiries, appointments and billing questions

Received, screened and routed incoming calls

Providing proper schedules of patients, ensuring timely and effectiveness of doctor

Solved problems timely and effectively, ensuring patient satisfaction

Streamlined office operations by computerizing activities, managing patient communications, scheduling payments and tracking records and documents

Input patient history including insurance, diagnosis and payment plan

Ordered supplies

2004-2007

ASSISTANT FRONT OFFICE MANAGER, BEDFORD CHIROPRACTIC/BEDFORD HEALTHSOURCE, BEDFORD, OH

Fostered a positive work environment by consistently treating all employees and patients with respect and consideration

Completed all point of sale opening and closing procedures, including counting the contents of cash box

Determined patient needs by asking relevant questions and listening actively to the responses

Answered patient calls promptly and in an appropriate manner

Resolved patient complaints in a professional manner while prioritizing patient satisfaction

Provided elevated customer experience to generate loyal clientele

Completed paperwork, entering insurance or billing information into patient profiles

Processed cash and credit payments rapidly and accurately

Determined the proper course of action for claims processing

Coordinated between billing department and patients to resolve problems

2003-2004

STORE MANAGER, VIDEO FOR ALL, SOLON, OH

Counted cash drawers and made bank deposits

Entered and cataloged all merchandise

Trained and supervised all associates

Reported to district manager regarding all store and staff issues

Oversaw employee scheduling to guide operations and secure adequate staffing levels during busy periods

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively

Inventoried store merchandise

Generated repeat business by delivering exceptional customer service and positive engagement

2001-2003

STORE ASSISTANT, VIDEO FOR ALL, SOLON, OH

Completed all point of sale opening and closing procedures, including counting the contents of the cash registers

Welcomed customers into the store and helped located items

Enthusiastically greeted customers when they entered the store, offering assistance with whatever they need

Engaged with customers in a sincere and friendly manner

Completed all daily tasks and special assignments with an efficient and quality driven approach

Priced merchandise, stocked shelves and took inventory

Prioritized helping customers over completing other routine tasks in the store

Shared best practiced for sales and customer service with other team members to help improve the store’s efficiency

Checked in returned videos and games

Remained calm and composed even in situations where customers became angry or upset

Built relationships with customers to increase likelihood of repeat business

Answered customer calls promptly and in an appropriate manner

Monitored security and handled incidents in a calm and professional manner

Answered customer questions regarding merchandise and pricing

Identified potential shoplifters and alerted management

Resolved customer complaints in a professional manner while prioritizing customer satisfaction

Stocked and replenished merchandise according to store merchandise layouts

Cleaned and organized the store, including the checkout counter and displays

1995-2000

STORE MANAGER, FUSSY CLEANERS, CHAGRIN FALLS, OH

Counted cash drawers and made bank deposits

Responded to customer concerns with and knowledgeable service and remedied issues promptly and effectively

Partnered with store director to interview, hire, train and develop team members to build and sustain high in-store performance

Reported to district manager regarding all store and staff issues

Generated repeat business by delivering exceptional customer service and positive engagement

Ensured compliance with policies, standards and security measures

Oversaw employee scheduling to guide operations and secure adequate staffing during busy periods

Managed all aspects of the store operations, organization, maintenance and purchasing functions

Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness

Managed and hired top staff to strengthen workflow and productivity

Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies

1994-1999

STORE MANAGER, THE BAGEL STATION, MENTOR, OH AND PAINSVILLE, OH

Worked weekends, early morning and night shifts

Counted opening and closing cash drawers

Prepared, weighed and stored assorted cream cheeses

Assisted in preparation, distribution and storage of merchandise

Placed special orders for customers

Answered product questions with up-to-date knowledge of sales and store promotions

Prepared food to customers satisfaction

Recommended alternative items when product was out of stock

Provided elevated customer experience to generate loyal clientele

Answered questions regarding merchandise and pricing

Stocked and replenished merchandise

Used time efficiently when not serving customers, including cleaning dining room and kitchen area

Cleaned and organized the store, including the checkout counter and displays

1988-1993

PREP COOK, GAMEKEEPERS TAVERN, CHAGRIN FALLS, OH

Prepared food and ingredient items to maintain optimal kitchen efficiency

Prepared, cut, weighed and wrapped seafoods and meats

Prepared ingredients for menu items

Ensure food were properly prepped in a timely manner

Cleaned and organized prep kitchen

Practiced proper safety and sanitation standards

EDUCATION

JUNE 1990

Chagrin falls high school

College prep and honors courses

Kent state university

Social work and nursing

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