Curriculum viate:

Mthuthuzeli Mkhohlwa Id: 830**********

079*******-*** Textile House

Goud Street Johannesburg 2001

adlrx6@r.postjobfree.com

Introduction:

Worked as a Quality Assurance at Real People-Vetting department since 15/11/2017- 30/092020. Due to company restructuring I was retrenched. Having been a vetting clerk from 22/11/2015 until 14/11/2017 at Real People-Vetting department. Experience include but not limited: data capturing, checking of credit application documents quality, recalculating affordability to ensure accuracy, rechecking of documentation if any fraud or misrepresentation before finalizing the credit application, get in touch with the customer before approving/rejecting or referring the application. In Quality Assurance Officer role; overseeing work done by vetting clerks. Redo their work in the form of sampling approved applications, rechecking re submission before being sent out to the merchants to ensure correct request is sent.

Marital status: Married

Languages :

IsiXhosa

English

Setswana

Isizulu

Read

Good

Good

Good

Good

Write

Good

Good

Good

Good

Speak

Good

Good

Good

Good

Education

Secondary education:

Mt Currie Secondary-Kokstad- Southern Kwa-Zulu Natal

Grade 12 Senior Certificate obtained in year 2000

Subjects: English SG, Afrikaans SG, Biology SG, Mathematics SG, Physics SG, Accounting SG.

Employment History:

11/2017-09/2020

Quality Assurance Officer

Real People Home Finance

Overseeing work done by vetting clerks. Redo their work in the form of sampling approved applications, rechecking re submission before being sent out to the merchants to ensure correct request is sent. Assisting with applications where there is a need. Check errors on resubmissions, sampling errors on sampling. Providing information relevant to each Vetter to the supervisor for monthly incentives if any.

11/2015-11/2017

Credit Assessor/Vetting Clerk

Real People Home Finance

Providing office support for the sales team in application processing. Ensuring quality of documents submitted, correct documents, and compliance. Checking of document quality, fraud red flags. Calling customers before application approval to ensure knowledge of and any changes which the customer may require.

03/2011-11/04/2014: Financial Wellness Consultant

Real People Financial Services

Providing customer service to walk in and telephone enquiries. Data capturing of all applications for our second chance product. Providing administration functionality, assisting operation of the branch on the absence of the manager. Attending to all queries for Real People.

Reason for leaving: Operational

12/2008-02/2011- Sales Consultant

African Bank-Sunnyside branch-Pretoria-Gauteng

Providing customer service to all walk in customers, establishing their needs and establish If they have the correct documentation for the product (s) they require. Correctly capture data onto African Bank system, verifying every detail needed to ensure the correct identification of the person being assisted. Product (s) offering: Personal loans, credit cards .Providing branch support in the absence of branch manager.

Reason for living: Received a better offer elsewhere

12/2006-02/2008-Cell Phones Consultant

Edgars-Canal Walk branch-Cape Town Milnerton

Providing customer service to all walk in customers and those who called for assistant. Sales on cell phone prepaid lines, 4 network(s)-Mtn, Vodacom, Cell C and Virgin Mobile. Assisting on other department (s) when needed. Doing stock, daily stock count and filing of records with regard to insurance initiation and claims. Assisting on stock receiving.

Reason for leaving: Relocated back to Johannesburg

Previous involvement:

Project coordinator for Black Management Forum at Vaal University of Technology-2005-2006

Selected for tutoring-Pastel Accounting –Vaal University of Technology-2006

Background:

Throughout my studies and work journey, opportunities and dynamics have made me focus on achieving excellence and hands on practical experience. At each interval in my career engagements, challenges were met and created so as to achieve maximum advantage, exposure and leadership experience within a prescribed arena.

I have a passion, drive, enthusiasm and dedication in customer service excellence.

I have flair, pose and drive and able to inter act at management level. Self starter and able to work with people from diverse environment.

Skills developed:

Numerical skills, communication, interpersonal and time management skills.

Computer skills:

Ms word, Excel, Ms Outlook, Internet and Email

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