Service Representative Customer Care
Resume:
PERSONAL SUMMARY
A highly focused accountant graduate who has passion for customer care and with a wealth of experience in providing standard customer and accounting services within hospitality industry and any office settings.
I have strong motivation to help people in meeting their needs and the ability to keep confidential information, book-keeping and financial statements. I am proactive, self-motivated and adapt to changes.
I am proficient in Microsoft office, highly organised and I pay attention to details.
Presently looking for a challenging positions in a fast-paced environment.
IT SKILLS
Microsoft Office
Internet surfing
Print/Scan/Copying
NATIONALITY- Nigerian
PERSONAL DETAILS
Nwabuenu, Nkechi Faith
Mercy Road, Panseke, Abeokuta, Ogun State.
*************@*****.***
*************@****.**
HOBBIES
Art/Photography
Volunteering
Traveling
Reading
LANGUAGES
English- Fluent
Igbo – Intermediate
Hausa - Beginner
NKECHI FAITH NWABUENU
HND- ACCOUNTING
WORK EXPERIENCE
THE BLACK MACHO FINESSE WEARS, LAGOS STATE, NIGERIA
POSITION: Sales Manager (2019 –till date)
Buying and reselling of unisex wears and accessories, developing good customer relationship to ensure the quality and satisfaction of the customers need.
TROPHY HOTEL LIMITED, KADUNA STATE, NIGERIA
POSITION: Front Desk Supervisor (2016 –2019)
Handling reservations over phone and mail, handled guest complaints and requests in a professional manner, co-ordination and management of support staff, prepared night audit, daily occupancy and variance reports, arranged accommodations in overbooked situations, collaborated with travel agents, charters and sales offices in connection with guest reservations.
MTN CONNECT, KATSINA STATE, NIGERIA
POSITION: Agent on SIM CARD Registration, NYSC PPA (2014–2016)
Provide quality service to customers, helping to recover or restore damage or lost SIM cards, conflicts resolutions, effective communication while working as a team.
IBORI GOLF & COUNTRY CLUB
POSITION: Industrial Attachment (2011–2012)
I was responsible for making guests feel welcomed, valued and comfortable, answering their questions and I was responsible for directing guests towards meeting their needs while working as a team.
EDUCATION
BRENTWOOD OPEN LEARNING COLLEGE
E-Learning course
From January To March, 2020
Customer Service Representative
ALISON.COM
E-Learning course
From April 2020 - Ongoing
Hospitality Management
HUMANITARIAN LEADERSHIP ACADEMY
E-Learning course
From September -October, 2020
Social Leadership
DELTA STATE POLYTECHNIC, Ogwashi-Uku, Delta State, Nigeria, (2012-2014)
Accounting, Higher National Diploma, CGPA- 2.68
DELTA STATE POLYTECHNIC, Ogwashi-Uku, Delta State, Nigeria, (2009-2011)
Accounting, National Diploma, CGPA-2.53
SKILLS
Confident and Tactful
Team work and Accountability
Time Management/Task Prioritising
Diplomacy/ Adaptability
Analytical and Organised
Motivator/Critical thinking
Strong Interpersonal communication
REFERENCE
Available on request
Contact this candidate