Raj Kanu R

Mobile: +91-735******* Email:adlrs3@r.postjobfree.com

Experienced and strong learning management professional with 6+ years of experience in LMS business Requirements Analysis, product implementation, custom solution building and end-to-end technical support.

PeopleONE Technologies Pvt. Ltd (Formerly Expertus Infotech Pvt Ltd)

Duration: October 17, 2012 – May 17, 2013, From January 10, 2014 till date

Designation: Senior Analyst – Product Support

Domain: e-Learning (ExpertusONE)

Roles and Responsibilities

Analyze customer requirements, suggest best practices and help define business requirements

Responsible for all customer communications and act as an interface between clients and other internal teams.

Troubleshoot and respond to customer queries (Functional and Technical).

Provide technical information concerning HR system and Single Sign-On setup.

Supporting implementation team on testing LMS features, functionalities and branding for every pilot launch.

Test, install, configure, and troubleshoot the application to support an enhanced online portal environment provided by Expertus.

Handling customer escalation’s through call and address their issues and concerns.

Providing Level 2 and 3 support to the requester by escalating the content, system, access, privilege, transcript and course setup related issues with our findings to the course owners and the respective business lines.

Work with core team on list of potential feature development’s and solutions

Develop technical presentations, training programs, and present to customers/partners

Support deployment of solution

Provide feedback to R&D

Participate in knowledge transfer, documentation and information sharing

Stay abreast of on new technology, recruitment trends and share information about solution to enable customer/team competence build

Learning Administration Support:

Create all delivery type training(s) in LMS.

Assign training(s) to users.

Check HR feed related issues.

Registering users to the training(s) based on the customer needs.

Providing Roaster Management Support

Creating/ Managing Certifications and blended Curricula based on the Client’s/ Business Line’s requirement.

Creating and processing the business rules to assign the required Courses, Certifications and Curricula to the target audience group.

Setting up new Job/ Role Types to categorize the audiences and assigning the required training activities.

Managing Users (Registering, Deactivation, Create Reporting Groups, and all Administrative tasks for users.

CSS Corporation Private Limited.

Duration : March 27, 2012 to September 06, 2012

Designation : Application Engineer

Driving the efficiency and effectiveness of the incident management process

Producing management information, including KPIs and reports

Monitoring the effectiveness of incident management and making recommendations for improvement

Developing and maintaining the incident management system

Driving, developing, managing and maintaining the major incident process and associated procedures

Reviewing and auditing the process

To make sure, all the incidents are moved effectively through first, second and third line, as appropriate

Managing high and critical Incidents to ensure timely completion

Managing user escalation and Incidents which includes

Major Incident with a priority of “Critical” or “High “client facing

Priority 1 (Critical) and Priority 2 (High)

Fidelity Investments Limited

Duration : October 30, 2006 to January 31, 2011

Designation : Senior Customer Service Associate

Complete new KYC profiles for prospective clients, review and update KYC profiles for existing clients in adherence to the review schedule and ensure all KYC profiles are properly signed off

Verify customer identity and related documentary proof.

Conduct KYC due diligence check via Experian (Passport checker, Google, Telephone directory, World-Check).

Handling account creation and maintenance activity for private individuals

Dealing with UK mutual fund deals for sensitive and high priority customers in accordance with their specifications.

Handling the huge fund transfers for high net-worth clients

Won the ‘Star of the quarter’ award in Q2 2017 in PeopleONE Technologies Pvt Ltd.

Received “Extra Mile” and “Thank You” award in Q4 2017 in PeopleONE Technologies Pvt Ltd.

SSLC : 1999 - 2000 Leo Matriculation Higher Secondary School. Chennai.

HSC : 2001 – 2002, Leo Matriculation Higher Secondary School. Chennai.

Bachelor of Arts (Sociology) : 2002 - 2005 from New College (Madras University).

Microsoft Office – Excel, Word & PowerPoint

SQL(Data Extraction and Validation)

Father's Name : Raj Kanu R

Date of Birth : 01 December 1984

Gender : Male

Nationality : Indian

Marital Status : Single

Languages Known : English and Tamil.

Date:

Place: Raj Kanu R.

PROFESSIONAL Summary

PROFESSIONAL EXPERIENCE

ACHIEVEMENTS

EDUCATIONAL QUALIFICATION

TECHNICAL SKILLS

PERSONAL DETAILS

Contact this candidate