ANDREA AUSTIN

Profiles

http//www.linkedin.com/In/andrea-austin-04b196190

Professional Summary

Certified Supply Chain Professional with over 18 years working with fortune 500 companies such as: Procter and Gamble, Phillip Morris, HB Fuller and GEP. Experienced project expert, gifted in overseeing quality through on-site inspection and management of schedules. Known for working effectively with all levels of management in a cross-multifunction team environment.

Skilled in Power BI, SAP (APO, ERP and Ariba) Sales Force, Supply chain operations, Operations Management, Demand Planning, Supply Planning, Vendor Management, Microsoft Excel, Optimization, Lean Six Sigma and Kamban.

End to end knowledge of the Supply Chain leading process in areas such as: Demand Planning, Order Management, Master Data, Strategic Sourcing, Purchasing and Finance, Logistics and Distribution.

Skills

Work History

Strategic Sourcing Analyst Google & Estee Lauder

GEP Worldwide San Jose Costa Rica Jan 2020- Current

Monitor and manage existing supplier relationships to business needs and ensure KPI’s are met

Negotiate the most favorable terms and conditions for the business and serve as a representative for the commercial business to the suppliers managed

Continually investigated and initiated sourcing and cost-reduction opportunities, increasing supply chain efficiencies and gross margin

Coordinate and effectively communicated updates to internal stakeholders to identify needs and source raw materials or finished goods

Lead or participate in continuous improvement processes, increasing the efficiency and effectiveness of key sourcing responsibilities

Build sourcing category expertise and provide market and financial insights through effective and proactive communication to key stakeholders

Manage sourcing projects effectively and efficiently to deliver objectives on time including overall sourcing strategy development and specific sourcing events using Sales Force.

Utilized commodity expertise, process knowledge and sourcing tools to develop an optimized supplier base

Senior Asset Planner Latin America

HB Fuller, Cartago Costa Rica May 2018- Jul 2019

Supervised biomass plant staff and operations by overseeing maintenance, repairs, and testing activities.

Supervised Colombia, Argentina, and Brazil Schedulers.

Created demand forecasting model for over 2000 SKUs for Argentina, Brazil Colombia, and USA by working closely with Regional Sales Manager, Supply Chain Production Team & Brand Managers.

Created BI reports to monitor Actual performance vs. Forecast and improved forecast accuracy by +16ppts in a 6-month period.

Led Weekly S&OP meetings to promote cross-functional alignment by discussing planned promotions, new SKU launches, Customer insights and Market dynamics.

Forecasted demand for new energy product “SAP ERP” using, conjoint analysis & existing hard data of related product category, to identify subjective inputs like product attributes, market knowledge and past performance resulting in a year-end target achievement of +15% and lowest Out of Stock for a new product in the past 2 years.

Defined planning strategies aligning and informing production and sales.

Checked prices and calculated totals for accurate invoice processing

Special Projects:

Led Company's Transition to “SAP ERP” in Colombia and Argentina

Headed the development of comprehensive winning plans for critically low performance regions resulting in reduction of inefficient cost overheads, optimized route to market and efficient supply chain source matrix

Logistics & Distribution Manager

Philip Morris NI Inc. Managua Nicaragua Sep 2015- Mar 2017

Monitored and reported on transportation costs and properly filed shipping documents.

Maintained department procedures manual detailing processing requirements for each individual account.

Tracked orders and notified customers of status or potential delays.

Performed warehouse restructure using the “Kamban” methodology to ensure optimal product management for example following the First in First out process

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.

Performed Demand Research Planning and Distribution of FERT from Mexico and Costa Rica to Nicaragua.

Accountable for cost analysis, savings opportunities, and manufacturing areas. Full P&L responsibility.

Responsibility for setting strategy for logistics operations, including, development, execution, and management. Selection of transportation and logistics partners on a global, regional, and local level.

Monitor performance and transportation efficiency of 3PL’s/LSP’s

Direct responsibility for managing freight payment process, audit, payment allocation and approval.

Responsible for creation, analysis, and fulfillment of corporate wide improvement programs in the areas of Purchasing, Distribution, Supply Chain, Logistics and LSP’s.

Responsible for Nicaraguan Regional Distribution Center operations. Management of daily activities to include shipping, receiving, storage, inventory, safety, quality, and cost.

Demand and Research Planner

Procter & Gamble San José Costa Rica Nov 2004- Jan 2015

Delivered results against core measures

Led development of management systems for total team

Drive process improvement leveraging strong technical mastery within both Target and P&G systems

Performed health-checks and improvement plans for standard work processes

Leveraged Digital Tools to deliver leading supply chain results, while identifying new capabilities as needed

Proactively executed data analysis to recommend solutions on the business as well as drive capability on daily management systems

Leveraged technical mastery to contribute to the team's new supply chain work processes, tools, or daily management systems

Proactively identified capabilities and tools needed to advance our team and results

Owned relationship with Inventory Analyst(s) as Target's Superior Supply Chain Partner

Led highly complex data analysis to recommend and create breakthrough solutions on the business

Prepared forecasting and analysis to maximize fill rate and minimize excess inventory

Identified business trends, researched variances, prepared summary reports, insights and recommendations, while communicating findings to management in support of fact-based decision-making

Prepared regular and ad hoc reports ensuring accurate, timely and effective data to meet customer’s needs

Provided statistical analysis and forecasting, as well as analysis of variations from expected results, for category seasonality, trends, historical performance, item discontinuance, inventory levels, etc. to maximize purchasing ability/inventory levels, improve customer service levels and optimize freight utilization

Order Management Coordinator

Procter & Gamble San José Costa Rica

Interfaced with multiple departments such as operations, and functional groups to facilitate order flow and meet processing metrics.

Navigated through 4 systems to build, track and monitor orders.

Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.

Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.

Liaised with management to resolve complex order issues to maximize client satisfaction.

Maintained knowledge of new product offerings and changes for order provisioning processes.

Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Met with property developers and other private clients to discuss how developments could be granted as well as required actions to serve community interest and remediate concerns.

Led the transition of work process from different countries to the Service Center in Costa Rica.

Led Pricesmart in weekly meetings with planning, sales, master data and logistics management.

Responsible of the client’s financial accounts, invoice creation, payments, credits, dispute analysis, clearing the accounts in a monthly basis

Special Projects and Achievements

Led the Rubik’s project by using “6 Sigma Lean” to improved Pricemart s delivery system. On time deliveries increased from 85% to 92% in 6 months reducing and eliminating errors with the 80/20 system.

Led WELLA Salon Professional project end to end (accounting transition to “SAP APO” system. implemented Customer Logistics process for LA and NA) improving Delivery on time from 0% to 75% in 5 months

Designed and constructed WELLA Salon Professional and Maxfactor Covergirl logistic model for LA.

Developed new process, documented proposal for external and internal clients including (flow charts, graphics, pivot tables)

Created Customer Profiles and Ordering Guidelines in Microsoft Access.

Education

Bachelor’s Degree International Affairs

Universidad International de las Américas San José Costa Rica

Languages

Spanish

Portuguese

English

Madison, Al 35756 864-***-**** adlrq3@r.postjobfree.com

Google Suite

GT nexus

Inventory Control

6 Sigma lean

“Kamban” Methodology

Customer service

Project Management

Power BI

Inventory reconciliation

EDI processing

International shipping

Bills of Lading

ERP systems

Order process management

MS Excel

Report writing and documentation

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