Kari A. Quitter

Mendota Hts MN • ***** adlrok@r.postjobfree.com • 651-***-**** • linkedin.in/kariquitter

Customer Service Professional/Online Support/Fulfillment Specialist

Customer-centric professional with comprehensive experience in evaluating and recommending products to meet customer needs and expectations, entering customer orders into databases, investigating and resolving issues, and providing requested information to customers in a professional manner. Track record of identifying customer issues, diagnosing technical problems, providing solutions, answering to inquiries, maintaining call records, taking orders, calling customers and making sure customers’ satisfaction. Skilled in maintaining frequent and professional customer communication while delivering outstanding customer service at all times. Adept at forging trusting and enduring relationships with customers, management teams, and peers to maximize client retention and satisfaction. Well-versed in utilizing superior team leadership, communication, and organizational skills to achieve maximum sales and highest level of customer service.

— Areas of Expertise —

Business Development & Expansion Market Research & Analysis Revenue Generation

Continuous Process Improvement Key Accounts Management Strategic Business Planning

Relationship Building Customer Service & Satisfaction Documentation & Reporting

Professional Experience

Direct Travel Mpls, MN

Online Support Specialist/Corporate Travel Specialist/Group Travel Coordinator/Meeting Planner 2014 – Present

Coordinate and communicate with sales and customer service department to ensure excellent customer service. Identify most suitable as well as best quality service with reasonable possible rates. Support fulfillment and client relations based operations through performing customer service administration duties. Coordinate and supervise every aspects of travel arrangements for staff and executives.

Commended by senior management for displaying outstanding service and showing strong work ethics.

Blue Ribbon Business Travel Edina MN

Online Support & Fulfillment Specialist Corporate Travel Counselor 2010 – 2014

In consecutive roles, coordinated travel arrangements encompassing various global destinations, modes of transportation, and price points for diverse customers to generate significant revenue growth. Cultivated and sustained excellent relationships with clients, carefully assessing needs to ensure the most appropriate travel arrangements and surpass expectations. Leveraged marketing materials supplied both internally and from vendors to attract customers and close profitable sales.

Built and maintained robust relationships with customers and senior management by providing exceptional services.

Additional experience as Corporate Travel Counselor at Travel One.

Education and Credentials

Completed Course I, II, III Passed the State and Federal portions of the Real Estate Exam

ProSource Education System, Edina, MN

Courses: Domestic and International Geography, Ticketing, Tariff, Cruises, Tours, Car, Rail, Hotel, Sales Techniques and Worldspan Computer Training

The Travel Academy, Bloomington, MN

Physical Therapy Assistant Program

College of St. Catherines, Mpls, MN

Computer Skills: Word, PowerPoint, Excel, Outlook, Articulate, Adobe Connect Pro, Snag It, SharePoint, FS Pro, Printers, Fax, Scanners and Basic Hardware