Manager Assistant
Resume:
CURRICULUM VITAE
Personal Information's
Name
Khaled A.khalek Mohammed Elwan
Sex
Male
Nationality
Egyptian
Religion:
Moslem
Date of birth
May 08th /1973
Marital status
Married, have 4 kids
Contact No.
Email address
*****************@*****.***
Job Targets
Giving direction to the entire Housekeeping and laundry operational departments. For continually focusing on quality and contributing to hotel / hospital profitability through effective cost Controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, developing and training team members.
To ensure the smooth and efficient operation in Housekeeping and Laundry Departments and all related Guest Services, achieving maximum Guest satisfaction by providing the high standard of cleanliness and maintenance required by the hotel/hospital management & guest’s needs
Skills Summary
Excellent organizational and management skills. Ability to conceptualize problems/opportunities and marshal the resources to resolve issues.
Broad background in budgeting, labor forecasting, purchasing, inventory Control, cost control, planning outside contract sources and evaluations Thorough knowledge to establish and implement policy and procedures.
Unsurpassed ability to establish challenging objectives and to achieve goals.
Extensive experience in daily interface with people from diverse backgrounds.
Qualified to train, develop and manage a staff of professional Administrative, Housekeeping, and Guest Service.
Excellent communication skills.
Excellent computer, organization and public relation skills.
Staff recruitment, retention and Employee Relations
General Office Skills
Orientation & On-Boarding
Education Background
Secondary schools Diploma( very good level grade)
High level diploma degree from British academy for tourism & hotels ( excellent grade)
Faculty of tourism &hotels (Helwan University) Hotel management division (02nd grade only)
Work Experience's
New challenge to my real carrier in Semiramis intercontinental Cairo as Executives housekeeping start from 21/04/2019 up to Date responsible for 700 room with 10 outlets and 20 meeting/wedding rooms all over the hotel.
Back again to Dar al Fouad (Nasr city) as Hotel Service Manager from the opening team till the total opening of the hospital only for 4 months (270 bed)
Get an excellent offer from Eden healthcare as hospitality manager (housekeeping manager) from the period of 10/09/2017 to 28/02/2018
Start new challenge in Dar al Fouad hospital as Housekeeping
Manager in period of 02/05/2015 to 31/08/ 2017 (310 bed)
Joined Cairo Sofitel Al gezira hotel. from 16/02/2014 as assistant Executive housekeeping till 15/04/2015
Rooms (433)
Outlets (10)
Intercontinental Dar al Taqwa hotel madina (KSA) joined from 02/04/2011 up to 01/02/2014 as Assistant Executive housekeeping Rooms (270)
Outlets (4)
Joined Kempinski Hotel Soma Bay . Red Sea. Egypt as Assistant. Executive housekeeper from March 2009 to April 2011
Rooms (425 room)
Outlets (8)
Joined with movenpick al sokhna resort family team to open the hotel as .Assistant .Executive housekeeping March 2008 to march 2009
Rooms (230)
Outlets (5)
Joint with Hyatt regency Taba heights. south Sinai from July 2007 to march 2008 as Assistant housekeeping manager
Rooms (460 room)
Outlets (8)
Joined movenpick resort media production city from august 7th 2005 as Senior Supervisor in charge of Assistant executive housekeeping Job description Till July 2007
Rooms (325 room)
Outlets (5)
Working as housekeeping supervisor in four season Cairo Nile plaza one of soft opening team members from April 2004 to July 2005
Rooms (325)
Outlets (12)
Traveled to Dubai with our Executive HK as housekeeping supervisor in Emirates towers Hotel (Jumirah international properties) Dubai .UAE. From June 15th 2000 to March 13th, 2003.
Rooms (335)
Outlets (15)
Start my work life as housekeeping room attendant for five years and promoted as supervisor in Movenpick resort. red sea (el gouna), Egypt from March 13th 1996 to may30th, 2000
Rooms (425)
Outlets (12)
Personal Skills
Very Good Knowledge in computer skills (ICDL) program from Russian culture institute .Cairo
Hotel Fidelio system 6.11 and 6.12 and Opera version 3.0 and opera system
Excellent English skills Speaking,writing,Understanding ( total English course from Pyramids institute in English languages)
Hotsos maintenance communication program with Sofitel Cairo
Training Skills
All skills related to housekeeping, attitude, behaviors, communications, solving problems, Handling complains etc. all taken and in excellent shape and how to be implemented all the time in work environment.
Main Duties
Housekeeping, Laundry, uniforms, Flower shop, Plants, Pest Control, all outsourcing Companies and 3rd part.
Most famous Adjectives
1. Active 2. Honest 3. Cooperative 4. humble 5. loyalty
Main Responsibilities
Financial
Preparation of the Departmental Budget.
To ensure that the department's operational budget is in line and costs are strictly controlled.
Operational
Oversees the budgets operational activities of the housekeeping and laundry departments
Manages according to occupancy and forecasting, schedules staff accordingly
Implements guidelines, policies, and procedures for their operating departments
Guides operations and establish a work environment to achieve goals and objectives
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes
Actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
Employees/managers according to company standards
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend
Appropriate product/service and operational changes as necessary
Ensures compliance with local health and safety regulations
Anticipate and address guest issues and establish proactive processes to promote guest
Satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
And appearance guidelines
Food & Beverage:
To assist in providing uniforms and decorations for special theme parties and
Other promotions and necessary.
To liaise with Food and Beverage director / Outlets Managers for cleaning and uniform Requests or any other occasions.
Employee Handling
To ensure that all employees report to duty punctually wearing the correct
Uniform and name tag at all times.
To assist in the building of an efficient team of employees by taking an active
Interest in their welfare, safety, training and development.
To ensure that all employees have a complete understanding of an adhere to
The hotel's policy and procedures.
To conduct training courses for new employees and regular "refresher" course
For newly hired and existing employees
To conduct employee evaluations for all Housekeeping Employees to
Review their general performance, discuss existing performance and
Areas of improvements.
to interview new potential employees in liaison with the Personnel
Department.
To supervise department orientation programmed for new employees to
Make sure that they understand the policy and procedure of the hotel/ hospital
Administration
To ensure that all departmental reports and correspondence are completed
Punctually and accurately.
To ensure proper control of master keys in the department.
To ensure the proper handling and control of lost and found items
To ensure proper requisitioning and controlling of guests supplies &
Amenities
To ensure proper assignments of work to Housekeeping Employees.
To ensure effective control of linen (i.e. receiving, recording, storage, etc.).
To ensure that guest history records are kept up to date at all times.
General
To respond to any changes in the Housekeeping function as dictated by the
Company or the foundation.
To achieve any other assignment as designated by Top management, rooms division manager, foundation manager or GM
REFERANCES
Name
Position
Contact details
Samer gamil
Executive Assistant manager
Cairo Semiramis
Hager Haggagay
Hotel service manager
Dar al fouad hospital ( 06.october)
Heba Ashour
Human resources manager
Semiramis Intercontinental Cairo
Ashraf Khalifa
Director of human resources
Semiramis Intercontinental Cairo
Sameh Sobhy
GM Semiramis Intercontinental Cairo
Hyatt regency Geddah
Mr. Mohammed korani
Director of HK
Kempinski nile hotel
Mr. Fahad shehata
Rooms division manager (interconti.dar al taqwa)
KSA Intercontinental
Mr. Tarek Al sulimany
Generall manager (interconti.dar al taqwa)
KSA Intercontinental 009***********
Mr. Yasseen awadieh
Executive housekeeping (Intercontinental dar al taqwa)
KSA Intercontinental. 009***********
Mona al bakry
C.O.O (dar Al Fouad hospital)
Contact this candidate