Front Office Service

Classification: Internal

Classification: Internal

R ESUME

MS. ASHWINI M. BHAGADKAR

Contact No : 770-***-**** / 749-***-****

Email : ********@*****.***

Current Address : Sr No. 51 Kinder planet school near surya laundry Sai Vihar Bhairvnagar Dhanori Pune -411015

CAREER OBJECTIVE:

Seeking a challenging job opportunity, where I will show my inherent capabilities & responsible position that enables me to utilize my qualification & knowledge to achieve organization’s objectives to the best. EDUCATIONAL QUALIFICATION:

● M. B. A. in Finance (RTM Nagpur University) – Winter 2014

● B.B.A. (RTM Nagpur University) - Summer 2012

● H.S.S.C. (MH State board) - Feb 2009

● S.S.C. (MH State board) - Mar 2007

WORK EXPERIENCE : -

1. INFOSYS

About The Company – It is a multinational company. We worked for UK Client BRIT Insurance. We support for all Billing issues for clients. Verify & Analyze details to settle claim in insurance. Payments are made based on company practices and procedures. Designation – Sr. Process Executive

Experience –From 10/03/2014 to 02/03/2017

Roles and Responsibilities

Keeping daily track on the claims report.

Need to keep track on emails with the queries related to claim. Classification: Internal

Classification: Internal

Need to Co-ordinate with the team members and with the other teams likes Property team, Marine team, CCQM team etc.

Responsible to deal with Onshore Team & Offshore Team.

Responsible to keep good relation with the Clients, with the team members and with other teams, as it’s a team work. Participation in Team Level Activity.

On daily basis regularize Attendance report send to Onshore as well as Offshore Team. Achievements

I-Star of the Year of Infosys BPO Ltd.

2. MAERSK GLOBAL SERVICE CENTER

About The Company – Maersk Line The world’s largest container & liner shipping company in the world, serving customers all over the globe. With a fleet numbering, more than 630 container vessels and more than 2,100,000 containers, with reliable and comprehensive worldwide coverage. Designation – Process Expert

Experience –From 06/03/2014 to till date.

Roles and Responsibilities

Training to new employees on process.

Outbound Calling

Handling Export Documentation of five countries (India, Bangladesh, Sri Lanka, UAE and Saudi Arabia)

Help to process Spot shipments

To ensure the activities carried and process within the SLA. (Service Level Agreement)

Need to Co-ordinate with the team members and with the Import, Scope teams.

Responsible to deal with Front office Team.

Classification: Internal

Classification: Internal

Processing of Shipping Instructions as per customer requirement and destination specifics.

Auditing internal reports on daily basis like (Invoice audit, HBL, Single customer view code, error logs etc).

Preparing weekly and monthly reports and sending it to Front Offices and managers. Responsible for the best service provided to the customer by successfully following the SOP’s and data quality

Engaged with fun activity participation, B,day Celebration. Achievements

• Achieved more than target, Received appreciations mails from Front office.

• Awarded employee of the quarter. (Champ Of the Month) COMPUTER SKILLS:

• Advanced Excel

• Operating system : WINDOWS 7, WINDOWS 8

• Maharashtra State Certificate in Information Technology (MS-CIT) in 2009

• Good knowledge of Outlook, Word, PowerPoint, Excel

• Tally 7.2 & 9.0

HOBBIES:

● Travelling with Friends

● Listening Songs

Classification: Internal

Classification: Internal

PERSONAL INFORMATION:

● Father’s Name : Mr. Manohar N. Bhagadkar

● Mother’s Name : Mrs. Kunda M. Bhagadkar

● Permanent address : Old Oil Mill Road Near Ganga Devi Temple Ganesh peth Nagpur.

● Date of Birth : 04th October 1991

● Sex : Female

● Nationality : Indian

● Languages Known : English, Marathi,Hindi

DECLARATION:

I hereby affirm that the information given above is accurate and true to the best of my knowledge. MS. ASHWINI M. BHAGADKAR

Place: Pune

Date:

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