Eloho Awelewa

***- *** *** ******** ******. SE Calgary, AB, T2X4N1 • +1 (4039) 756 236 •adlr9b@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 7 years of experience in administration and customer relationship management

Strong background in strategic planning and research analysis

Proven and exceptional interpersonal and customer relationship management skills

Demonstrated ability to lead and organize

Professional communication skills with fluency in English

Bachelor’s in Crop Science

Well versed in computer skills including: - MS Office, internet and email

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE OFFICER 2017 – Feb, 2021

OAKLEIGH EDUCATION, Lagos, Nigeria

• Served as a primary contact for an average of 10 customers daily with increased numbers during training periods, addressing enquiries and empathetically navigating solutions.

• Improved registration and membership records management in the Inspirational Teachers Network using Excel and payment tracking apps

•Gathered and analyzed results from feedback forms during conferences and trainings to implement changes and improve the organizations processes leading to increased repeat participation

•Enlightened prospective clients of suitable programs as well as targeted promotion of technical contents using social media leading to increased brand awareness and client participation

•Maintained a clearly defined communication channel through letters, memos and report writing both for internal documentation and external communication.

•Meticulously documented the organizations activities and prepared periodic reports for review of internal operations.

•Worked closely with management to draw up regular time plans and work schedules for the advancement of the organizational goals and improved organizational activities

NATIONAL LOTTERY REGULATORY COMMISSION 2015 – 2017

ADMINISTRATIVE OFFICER 11

-Represented the commission as a witness during draws to administer regulated protocols and ensure adoption of best practices by registered lottery operators

-Monitored and evaluated lottery practices of registered lottery businesses within the zone to ensure compliance to the stipulations of the national lottery act

-Enforced the stipulations of the national lottery act to promote acceptable practices within the national lottery stake holders by witnessing of draws, evaluation of promotion protocols

-Maintained utmost discretion and professionalism in representing the commission leading to improved collaboration with registered lottery businesses

-Recorded minutes of meetings, wrote memos and reports using micro soft office and timely submitted and distributed same.

-Acted as a temporary personal assistant to the Zonal Director and Departmental head showing a high level of adaptability and reliability.

-Worked in a team to draw up regular strategic plans within the zonal office to ensure continuous advancement of best lottery practices

UNION BANK OF NIGERIA PLC. KATSINA 2009 - 2010

CUSTOMER CARE REPRESENTATIVE

•Welcomed customers warmly and seamlessly executed their banking services and transactions needs

•Supported customers’ requests for banking services including handling transactions and enquiries and cross selling bank products

•Reviewed customers profiles and engaged them in a need- based conversation to identify potential opportunities

•Took creative initiatives to find approaches that make makes each customer’s experience feel personal

EDUCATION

Management Proficiency Certification

Nigerian Institute of Management 2010

B. Agric (Hons)

Delta State University, Nigeria 2008

PROFESSIONAL CERTIFICATE

Nigerian Institute of Management (N I M) 2010

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