Mark J. Ross

Cell 816-***-****, email: adlr8v@r.postjobfree.com

PROFESSIONAL SUMMARY

IT Analyst/Developer/Manager with solid experience in AS400 systems. Competencies include the following:

Software/Application Development

Management/Systems Management/Project Management

AS400 System Expertise

30+ years of AS400 (iSeries) experience

38+ years of S/3x, RPG/CL, and SQL experience

30+ years of JDA Software experience

28+ years of JDS/MMS(ERP) experience

3+ years of JDA/E3 experience

Problem-solving

Superior Attention to Detail skills

Commitment to Quality and Customer Satisfaction

PROFESSIONAL EXPERIENCE

Westlake Ace Hardware - Lenexa, KS April 2020 – Feb 2021

Senior Programmer Analyst/Corporate Systems Specialist (JDA/MMS)/AS400(iSeries)

Responsible for the maintenance, support, and user support of corporate ERP (JDA/MMS) system and database on IBM AS400 (iSeries).

Responsible for upload/download interface to auxiliary functions including Point of Sale, Warehouse, E3.

Responsible for Promotions, Coupons, Custom Promomotions.

Customized corporate systems on AS400(iSeries) to meet user requirements.

Worked 100% remote since pandemic started.

Beauty Brands - Kansas City, MO April 2014 – Dec 2019

Senior Programmer Analyst/Corporate Systems Specialist (JDA/MMS)/AS400

Responsible for the maintenance, support, and user support of corporate ERP (JDA/MMS) system and database on IBM AS400.

Responsible for interface to auxiliary functions including Point of Sale, Warehouse, eCommerce, Omni-Channel, Promotions, Coupons, Gift Cards, email report interface and Web Services.

Customized and optimized corporate systems on AS400 to meet user requirements.

Managed software upgrade of JDA/MMS from version 4R6 to version 2016 (R10) on AS400.

JDA Software, Inc. - Scottsdale, AZ Oct 1988 – March 2014

Director of New Product Development - MMS/AS400(iSeries)

Directed development, testing, packaging, documentation, maintenance, and customer support activities of development team for JDA Merchandise Management System and Financials (iSeries) software applications.

Managed and helped design and code enhancements and debug and fix issues using RPG/JAVA on AS/400 (iSeries).

Responsible for all budgeting, planning, reporting, resource allocation and scheduling, hiring, reviews, etc. for MMS NPD group.

Acted as customer-facing "insulator" between developers and customers; both internal and external customers.

Managed the creation and delivery of four major release versions of MMS and numerous Service Packs for multiple iterations of MMS. Involved in the design of all enhancements and personally coded and tested numerous enhancements.

Designed and managed Internationalization of MMS product; designed and coded conversion tools to externalize messages, I-Specs, O-Specs, and all previously internal text; managed the conversion of MMS product to RPGIV and ILE; redesigned infrastructure of MMS product as well as packaging and issue tracking processes; created new automated file change documentation utility and refined the Upgrade Utility; designed methodology and managed coding for expanding capability to up to 99,999 stores without negatively impacting product performance; designed and managed several extensive changes for performance and product health, as well as customer requested enhancements; directed Y2K modifications and testing. Presided over GUI interface project for MMS.

Director in New Product Development -E3 Classic/AS400 (iSeries)

Managed all maintenance-oriented tasks, development processes, development testing, and resources for the team while improving overall quality of all E3 products (Merchandise Replenishment); for both client (C+) and server (RPG on AS/400).

Assisted in the design and code enhancements and debug and fix issues for all JDA E3 products.

Assisted in the design, code and directed several special projects primarily pertaining to product performance, product technical health, and customer satisfaction.

Responsible for a project which significantly reduced the number of open high-priority customer-reported backlog issues.

Developed and maintained several weekly and on-demand reports using issue tracking information. Scheduled and conducted multiple weekly team and product (multi-team) meetings.

Assisted in the management of coding, design and delivery of three major release versions of all E3 products plus the first Service Pack for E3 in several years.

Instrumental in redesigning and upgrading obsolete infrastructure and product packaging procedures and automated processes.

Senior Software Engineer, Product Development - MMS /AS400(iSeries)

Responsible for design, development, testing, documentation, maintenance, coding, and customer support activities for JDA Merchandise Management System and Financial applications on IBM iSeries.

Designed, coded, and supported multiple-company enhancement to MMS software.

Designed, coded, and supported redesign of MMS database which streamlined day-end, week-end, period-end, and year-end process, eliminated most history files, eliminated history fields from inventory balance files, and normalized the inventory stock ledger files.

Designed, coded, and supported database upgrade conversion software developed with embedded SQL.

Assisted in the re-design of MMS screens for new GUI release.

Independent Contracting, Functional/Technical Resource/JDA/AS400(iSeries)

Designed and made custom programming changes for JDA MMS and Financials software clients.

Prepared, presented and reviewed Business Analysis for JDA MMS and Financials software at JDA client sites.

Served as a technical resource for installation of JDA MMS and Financials software for JDA clients.

Application Manager/New Product Development - MMS/AS400(iSeries)

Responsible for coding, management, design, development, testing, documentation, maintenance, and customer support activities for most "core" modules of JDA Merchandise Management System (MMS iSeries), plus Financials and Internationalization.

Responsible for more modules and having more direct reports than any other Application Manager in MMS history.

Internationalization Specialist/Consulting Services Group - MMS/AS400(iSeries)

Technical lead for a team charged with determining the needs of our non-US customers, designing, changes, and coding of these changes.

Successfully implemented these modifications in half the time estimated by management.

Application Manager/New Product Development - MMS/AS400(iSeries)

Responsible for coding, management, design, development, testing, documentation, maintenance, and customer support activities for most "core" modules of JDA Merchandise Management System (MMS iSeries), plus Financials and Internationalization.

Responsible for more modules and having more direct reports than any other Application Manager in MMS history.

Internationalization Specialist/Consulting Services Group - MMS/AS400(iSeries)

Technical lead for a team charged with determining the needs of our non-US customers, designing, changes, and coding of these changes.

Successfully implemented these modifications in half the time estimated by management.

Instituted the first product-wide language translation project for MMS.

Upgrade Specialist/Consulting Services Group - MMS/AS400(iSeries)

Designed and documented the first methodology for upgrading from any previous release level to the current level of MMS. Before this time there was no upgrade path for existing customers.

Designed and created the first automated database-upgrade utility for MMS.

Assisted in the coordination/facilitation of upgrades for customers such as Amoco, Pet Stuff, Penn Daniels, West Marine, Gramex, and others.

Project Manager/Programmer/Analyst/CSG - MMS/AS400(iSeries)

Designed and coded the original Automated Replenishment module for MMS.

Managed and worked on installations and custom modifications to such customers as Tractor Supply Company, Harve' Benard, HMV, West Marine, Natural Wonders, and Guess Jeans, just to name a few.

Extensive customer contact and travel involved.

Expert in Replenishment, Polling, Sales Audit, Inventory, PO, EOD and all other core modules.

Rent-A-Center, Inc. - Wichita, KS 1987 - 1988

Project Leader

Designed, managed, coded, tested and maintained in-house retail software for North America's largest rent-to-own retailer.

Designed and created Polling system that polled sales data from over 1200 stores, nation-wide, during a nightly window and produced daily sales reports electronically distributed directly to each store, and appropriate totals reports to Regions, Districts, and Corporate offices.

RPG on IBM System 38.

Physicians Corporation of America (PCA) - Wichita, KS 1987 - 1987

Senior Programmer/Analyst and Project Leader

Researched business requirements, designed, coded, tested, and maintained solutions for large Health Insurance companies. RPG and COBOL on IBM System 38.

Developed a Coordination of Benefits (COB) system for Texas HealthCare of Austin, TX that saved the insurance company over $500,000/year.

Bartlett Grain Company - Kansas City, MO 1986 - 1987

Senior Programmer/Analyst

Designed and created a sophisticated, state of the art, internal menu system.

Assisted in establishing new quality control processes for development and modification of their in-house software system.

RPG on IBM System 38.

Statdata, Inc. - Wichita, KS 1982 - 1986

Senior Project Manager

Started as Junior Programmer/Systems Operator and advanced through Project Leader to Senior Project Manager, directing all projects and Project Leaders for the entire company.

Managed complete large consulting software projects for companies such as Kaiser Permanente, Delta Dental, Healthcare Plus, Wichita Clinic, Pioneer Balloon Company, Riverside Hospital in Wichita, KS, Roche Biomedical, and others.

RPG on IBM System 3, IBM System 36, and IBM System 38.

EDUCATION

Arizona State University - Tempe, AZ

B.S. in Business with concentration in Computer Information Systems, 1982

(Paid for own schooling by working for the University as a Teacher's Assistant and Computer Lab Tutor)

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