JANAK PATEL

St Louis, MO ***** 314-***-**** adlr4c@r.postjobfree.com

CUSTOMER SUPPORT & TECHNICAL EXPERTISE ~ COMPUTER SCIENCE DEGREE PROFILE

Ø Solution-oriented professional with over seven years of customer service and operations experience eager to leverage expertise in troubleshooting, Active Directory and networking, CompTIA A+ certification, and a strong education in Computer Science in launching an IT help desk career Ø Experience across essential IT needs including:

ü Support Tickets

ü Troubleshooting Technical Issues

ü Reading and analyzing Application Logs/Microsoft Windows Server ü Software/Driver Installation

ü Basic Scripting and Programming

ü Networking Solutions

Ø Analytical and adept at conducting customer needs/issue analysis and developing optimal solutions Ø Skilled in designing and implementing systems and processes that foster continuity and productivity Ø Highly effective team leader, planning, scheduling, and managing over resources to drive efficiency and achieve goals

Ø Effective multitasker, skilled at managing varied projects, roles, and responsibilities simultaneously Ø Outstanding CRM, customer service, interpersonal and problem-solving skills, effectively interacting with widely diverse populations

E DUCATIO N, C ERTIFICATIONS & T ECHNICAL S KILLS Bachelor of Science, Computer Sciences, Fort Hays State University, Anticipated 2024 Advanced Diploma, Marketing, Barkley State College COMPTIA A+ Certified, 2021

Microsoft Office, Teams & Windows; Mac; Linux; Unix; Active Directory (AD) PROFESSIONAL EXPERIENCE

IT & Revenue Support Technician, Sasak Corporation, St. Louis, MO 2018-Present

• Successfully increased operational revenue by 50% in just six months by leveraging CRM to create and deploy unique marketing materials.

• Develop and manage operational budgets and financial records using Excel and Cloud Storage.

• Increase overall productivity by effectively troubleshooting peripheral issues and implementing enhanced drivers and software.

• Expertly operate extranet servers to develop critical reports, reconcile tax exempt software and conduct efficient merchant processing with Elevon.

• Supervise EZ-Lite and Fusebox extranet tool usage and provide individualized staff training.

• Track, analyze and maintain competitive daily pricing using SynXis to drive occupancy.

• Perform routine maintenance on networks to ensure proper operations, including file backups; also, analyze and troubleshoot internet systems, wide area and local area networks

• Implement the installation, configuration and maintenance of computers, workstations and other related equipment and device

• Ensure hotel network privacy through SSID, address and user access/management.

• Assisted fiber cable/switch/router/access installation to ensure accessibility and function. PAGE 1 OF 2

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Front Desk Manager, Days Inn and Suites, Maryland Heights, MO 2014-2018

• Led the full scope of operations for this busy hotel including guest relations, customer service, marketing, inventory management, and more.

• Lead, train, direct and support 20+ employees to drive productivity, deliver outstanding custom service and improve the facility’s net promoter score.

• Direct all daily operations, designing and implementing innovative strategies to achieve revenue and profit goals while maintaining standards for guest satisfaction, employee productivity, quality assurance, and asset protection

• Planned and supervised an extensive and diverse workforce to ensure smooth operations.

• Implemented Microsoft Teams to enable secure internal staff communications and drive increase productivity.

• Drove customer retention and satisfaction by expertly resolving issues and documenting tickets in the business portal.

Site Manager, United Petroleum 2012-2014

• Managed site operations including planning, tracking, and updating work schedules for 30 employees.

• Led targeted monthly budget planning, goal setting, and P&L forecasting to achieve results.

• Optimized resources by tracking, monitoring, and resolving inventory variations.

• Meticulously and accurately completed weekly and monthly cash and terminal audits.