CAREER SUMMARY

Experience includes customer service, office management, staff support, project coordination, technology training, performance-reporting, and administrative support for both onsite and remote management. Critical and analytical thinking, organizational skills, problem-solving and a strong ability to multitask and reassess priorities are among the skills acquired during a broad-based career in administrative support.

TECHNICAL SKILLS

Database Software: Siebel, Deltek, Oracle PeopleSoft CRM, Newforma Project Center, Dealer Track

Microsoft Office – Word, Excel, PowerPoint, Outlook

Specs Intact, Adobe and Docusign

EXPERIENCE

Kemba Credit Union Inc., West Chester, Ohio - February 2017 to present Consumer Loan Processor – February 2017 to October 2019 Title Clerk – October 2019 to Present

Lead Indirect Loan Processor and Lead Title Clerk – May 2020 to present

Process consumer and business titles in Ohio, Kentucky, and Indiana

Balance monthly general ledger accounts for loan products sold

Trouble shoot funding issues and correct mistakes by loan processors

Assign daily duties to indirect loan processors

Answer title questions to all members and staff

Fortira Staffing - Liberty Mutual Insurance, Fairfield, Ohio October 2016 to February 2017 - Contract (Data Entry) Insurance Assistant

Primerica Financial Services, Inc., Kentucky and Ohio - June 2014 to May 2016 Licensed Representative – Life/Health/Securities

GRW Engineers, Lexington, KY – September 2008 to June 2014 Administrative Assistant

Streamlined the construction submittal process and reduced average review time on construction submittals by utilizing a new project management system (Newforma).

Typed technical specifications, contracts and bidding documents for projects.

Managed license registrations for all registered professionals in the department.

Arranged luncheons for department’s continuing education classes.

Managed Outlook calendars for the entire department and conference room availability.

Coordinated and arranged travel for management and project teams. Sharon L. Humphrey 513-***-****

Administrative Support Professional

adlr45@r.postjobfree.com

SHARON L. HUMPHREY Resume

P: 513-***-**** Page Two

Fannie Mae, Lexington, KY - May 2001 to Sept 2007

Lead Administrative Assistant

Provided professional administrative support for local lead director, two associate directors and ten remote personnel in five other business locations. Managed activity reporting in Siebel for the lead director.

Actively participated on a nationwide committee that assisted with the planning, development, and testing of Siebel software. Worked with user adoption techniques such as train the trainer, change management, and end user documentation. Nominated for nationwide annual service award.

IT point of contact for the Washington DC main office. Upgraded all office systems with current software upgrades; managed all technology equipment installation and installed all software applications. Assisted users with system defects and user errors. Accurately keyed data into the activity database to be utilized by each office.

Mason and Hanger, Lexington, KY - June 1994 – May 2001 Project Assistant

Designed an Excel spreadsheet system that tracked millions in annual federal government contracts and amendments to streamline the process of bidding, negotiating, and budgeting.

Cohesively teamed with the vice president of architecture to prepare and negotiate design cost proposals.

Utilized SAP accounting system to manage, track, and report project expenses and budgets to project management.

Coordinated travel for management and project team. EDUCATION - Midway College, Midway, KY – 2006 to 2008

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